My Versatile Healthcare Ltd

Office G22, Amber Court, Newcastle Business Park, William Armstrong Drive, Newcastle upon Tyne NE4 7YA
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Top 20 award
10 14 Reviews
  • My Versatile Healthcare Ltd, Newcastle upon Tyne
My Versatile Healthcare gives people the care they need in the comfort of their own home.

Skilled staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores, etc.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Our live in charges are depending on the service to be provided/needs of the client.
Give us a call or email us to discuss what we can offer.

Good to Know

Owner

  • My Versatile Healthcare Ltd

Person in charge

  • Carolyn Palmer (Care Manager)

My Versatile Healthcare Ltd Reviews (14)

10

My Versatile Healthcare Ltd has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years.
Over all time My Versatile Healthcare Ltd has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to My Versatile Healthcare Ltd
  • 5
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Total of 14, showing 1-14
Review from M G (Relative of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing bunch of carers, including the manager who is so down to earth, knowledgeable, and caring. I am impressed how gentle these girls have been in caring for my aunty. Amazing service, flexible and the care is first class, we like how everyone gets introduced before they can start working
on their own. I just couldn't recommend My Versatile Healthcare highly enough.
Reply from Thembelihle Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you very much for taking your time to put such a warm review. Your aunty is amazing and easy to work with.

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Review from Bridget C (Mother-in-law of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All my daughter-in-laws carers were kind and friendly and were punctual and worked hard. It was a frenetic time when my friend was very ill and they had no problems coping with us as family dashing in and out as well as them. They were always polite and personable and made the job easier. My daughter-in-law
always seemed to get on with them very well which was not her experience with another previous company. My son was run off his feet both working and caring and very worried about my friend so they provided great support in adversity.
Reply from Thembelihle Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you so much for such a wonderful feedback. We are truly grateful and pleased we are doing a good job. Thank you again for your trust in My Versatile Healthcare.

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Review from Alison S (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent caring and professional service. They are very thorough and conscientious. I would not hesitate in reccommending them to anyone who needs private healthcare. My mum is extremely satisfied with her care.
Reply from Thembie Teni, Registered Manager at My Versatile Healthcare Ltd

Amazing, we glad your mum is happy with our service and thank you for this fantastic review. It means a lot to us.

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Review from S M (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two managers and their team have completely restored my faith in home care providers. They took time to get to know Dad, my brother and me and our requirements, offering really helpful suggestions and tailoring the care to what Dad wanted and needed rather than what suited them best. Unfortunately,
Dad wasn't able to return home permanently but in the time that he was at home, he was incredibly well looked after and we were kept fully updated. Nothing was too much trouble with any washing dealt with, the house kept clean and tidy and most importantly, Dad comfortable, well fed and hydrated and kept as safe as was possible. There was no rushing off to the next call with time spent just chatting with Dad and giving him some company once care needs had been fulfilled.
The registered manager is very passionate about care in the community and this shines through in the service that they offer. I have no hesitation in recommending this local, independent company to fulfil home care needs.
Reply from Staff member, Admin at My Versatile Healthcare Ltd

Amazing, thank you very much for such a lovely review. We would do it again for your dad, what a lovely man he is.

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Review from N S (Wife of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Versatile Healthcare have been looking after my husband for the past few months and I cannot recommend them highly enough for the service they provide. Carers treat my husband with so much respect and they attend to his needs to the best of their ability. We all feel safe and well-supported by the
management and the whole team. They put our minds at ease despite my husband's physical health issues and disability.
Reply from Thembelihle Teni, Registered Manager at My Versatile Healthcare Ltd

Amazing, we are glad that everything is going smoothly and that we are making a difference to your loved one. Regards Thembie

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Review from A R (Daughter of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The peace of mind I gain from the carers from My Versatile Healthcare is so reassuring when I am unable to spend the time I would like with my mother. They are reliable and committed to giving the best personal care and help to her and understand her needs and treat her with dignity. My mother always
sings their praises. I am reassured that they can adapt well to the care they give as and when changes in circumstances and needs happen in the future.
Reply from Thembelihle Teni, Registered Manager at My Versatile Healthcare Ltd

Amazing, we are glad that we are making a difference. Thank you so much for trusting My Versatile Healthcare.

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Review from S M (Niece of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has received excellent service from My Versatile Healthcare. The carers have been very gentle and understanding of his needs. They are always on time, compared to the previous service provided and the management always updates you if carers are running late. I would highly recommend My Versatile
Healthcare to anyone looking for care or have a loved one looking for care.
Reply from Thembelihle Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you very much, we are glad to hear that you are happy with the care provided.

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Review from Helen B (Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with My Versatile Healthcare has been excellent.
As someone with a severe energy-limiting condition, it has really made a massive difference that the company has been able to ensure that I am cared for by only a very small number of staff who now arrive knowing my requirements and my
house well at the same times every day.
Staff have always been friendly, professional and flexible; co-ordination and continuity of care has been brilliant.
Using My Versatile Healthcare has been much easier both than relying on council-supplied support and using individual private carers that we would have been responsible for employing ourselves.
Highly recommended!
Reply from Thembelihle Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you so much for the positive review. Our aim is to ensure you are well supported in the comfort of your own home. We are pleased that you are happy with the service and it is our pleasure to support you.

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Review from Robert C (Husband of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mishlaiz makes a real effort to ensure continuity, so the client is being cared for by just two or three different staff. This is very important to my wife, as it means the carers she deals with know her needs and she doesn't have to explain things to a new person each time. The carers are all very
pleasant and good at their jobs. The managers are also very helpful and accommodating.
Reply from Thembie Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you very much for review of our services, feedback is important to us and helps us to improve our service delivery.

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Review from E K (Daughter of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can recommend Mishlaiz Versatile Healthcare Ltd.
The care they provide to my father is thoughtful, dignified and respectful.
There is consistency of care, provided in the main by a man which my father likes.
Communication is excellent and responsive.
Reply from Thembie Teni, Manager at My Versatile Healthcare Ltd

Thank you very much for such a lovely review. We are glad everything is going well with your father's care.

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Review from M H (Friend of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mishlaiz Versatile Healthcare Ltd, thank you for the service you provide. The care and support is simply amazing and the staff truly make a difference. The person-centred approach in collaboration with service users and their families is quite commendable. Worthy to mention also is the professional
manner you render your service whilst ensuring service users get the care and support they need. Thank you so much!
Reply from Thembie Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you, so lovely and satisfying to hear that we are making a difference.

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Review from G G (Son of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided to my mum. Would recommend it to everyone who is looking at support for their family. Can't praise them enough. Very supportive, professional and helpful staff and management.
Reply from Thembie Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you very much, we are pleased to hear that you are happy with our service.

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Review from A M (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mishlaiz began providing care for my Mother earlier this year, we have been touched, relieved, and delighted by the professionally excellent, but also warm, thoughtful, respectful, and kind care my Mother has received. I cannot praise her carers highly enough, and I would not hesitate to recommend
their services.
Reply from Thembie Teni, Registered Manager at My Versatile Healthcare Ltd

Thank you very much, it is a pleasure to support your Mum, she is such a lovely person and we are pleased to hear everyone is happy.

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Review from Michael P (Son of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Versatile Healthcare for a month now, providing personal care for my mother who was taken ill shortly after Christmas. (Age 94)
As their name implies, they have been very versatile in providing short-term home visiting care to suit the needs of my mother and family. This has included changes
to visiting hours as needed.
On our behalf they have provided liaison between ourselves, GP, occupational therapist and pharmacist.
I would have no hesitation in recommending them to others.
Reply from Thembie Teni, Manager at My Versatile Healthcare Ltd

It is been lovely to support your mum. Thank you so much for giving us the opportunity to support your mum, she is lovely and so easy to support. Thank you for trusting us.

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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for My Versatile Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for My Versatile Healthcare Ltd is calculated as follows: ( (81 Excellents x 5) + (2 Goods x 4) ) ÷ 83 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Versatile Healthcare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Thembie

Thembie Teni

Job Title: Director & Registered Manager Joined: 2018

Thembie is the Registered Manager for My Versatile Healthcare who has worked in various care establishments, including NHS and Private hospitals, Agencies and Care Homes alike. She has worked in a range of caring and leadership positions. Thembie has Degrees in Health, and disability Studies and a Master's in Mental Health Nursing. She has demonstrated her passion for physical and mental health and continues to work as a Nurse within the NHS, alongside the demands of her job at My Versatile Healthcare. In her role, she has demonstrated her passion and commitment to person-centred care and ensuring the staff at My Versatile Healthcare are committed to the company's values in delivering quality care.

Carolyn

Carolyn Palmer

Job Title: Care Manager Joined: 2024

Carolyn is the Care Manager for My Versatile Healthcare with vast experience in
managing various Supported Living Services for over 15 years. Her journey in Healthcare has
been characterised by her passion in supporting people to continue living in their own
homes.


Carolyn is passionate about good quality personalised care and she enjoys seeing how the support and care we provide can enhance people's lives and to continue living in their own environments.

Frequently Asked Questions about My Versatile Healthcare Ltd

What Type of Services does My Versatile Healthcare Ltd offer?

My Versatile Healthcare Ltd offers Home Care & Nursing Care.

How many Carers does My Versatile Healthcare Ltd employ?

My Versatile Healthcare Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Versatile Healthcare Ltd to verify any information. View our terms and conditions. My Versatile Healthcare Ltd has an Enhanced Service - more info.