Balmoral Health and Social Care - Ayrshire

Heritage House, Ladykirk Business Park, 11 Sky Road, Prestwick KA9 2TA
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5.8 2 Reviews
  • Balmoral Health and Social Care - Ayrshire, Prestwick
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Good to Know

Person in charge

  • Gemma McCutcheon (Manager)
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Balmoral Health and Social Care - Ayrshire Reviews (2)

5.8

Balmoral Health and Social Care - Ayrshire has a Review Score of 5.8 (5.818) out of 10, based on 2 reviews in the last 2 years.
Over all time Balmoral Health and Social Care - Ayrshire has 2 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 1
Date Published
  • 2
  • 1
  • 1
  • 2
  • 0
Reviewer Connection to Balmoral Health and Social Care - Ayrshire
  • 1
  • 1
Total of 2, showing 1-2
Review from V C (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
i wanted to say how great the carers are with my mum very friendly and nothing is too much .. my mum could not get out of hospital till they could secure care at home for her we are so happy it was balmoral who took her on honestly deserve 5 stars and more
Reply from Gemma McCutcheon, Manager at Balmoral Health and Social Care - Ayrshire

Many thanks for your positive feedback, I will ensure the staff are informed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F W (Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dreadful. They will not clean the sink or the grill, there are 2 conjoined at the hip, food is undercooked or burnt, and clothing and towels are left damp.
Reply from Gemma McCutcheon at Balmoral Health and Social Care - Ayrshire

Thank you for bringing this matter to my attention, I will be in touch with yourself pending a full investigation regarding the issues raised. Thank you for your feedback. Please feel free to contact me directly should you have any further issues or concerns.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 5.8 (5.818)

Overview of Review Score

The Review Score of 5.8 (5.818) out of 10 for Balmoral Health and Social Care - Ayrshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.818 for Balmoral Health and Social Care - Ayrshire is calculated as follows: ( (5 Excellents x 5) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Balmoral Health and Social Care - Ayrshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Frequently Asked Questions about Balmoral Health and Social Care - Ayrshire

What Type of Services does Balmoral Health and Social Care - Ayrshire offer?

Balmoral Health and Social Care - Ayrshire offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Balmoral Health and Social Care - Ayrshire to verify any information. View our terms and conditions. Balmoral Health and Social Care - Ayrshire has an Basic Service - more info.