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Balmoral Health and Social Care - Ayrshire

Heritage House, Ladykirk Business Park, 11 Sky Road, Prestwick, Ayrshire KA9 2TA
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Care Provided by Balmoral Health and Social Care - Ayrshire

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Good to Know

Group/Owner

Person in charge

  • Gemma McCutcheon (Manager)
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Balmoral Health and Social Care - Ayrshire Reviews (3)

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5.4

Balmoral Health and Social Care - Ayrshire has a Review Score of 5.4 (5.438) out of 10, based on 3 reviews in the last 2 years. Over all time Balmoral Health and Social Care - Ayrshire has 3 reviews.

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Showing 3 reviews matching selected criteria
Review from Leigh-Ann M (Daughter of Client) published on 16 March 2026 Submitted via Website
Overall Experience
Currently Balmoral are the care providers for my mum and dad. My dad has various health conditions including epilepsy and vascular dementia. My mum has her own health conditions which became worse when she fell and broke her shoulder the beginning of January. Since then there has been 6 medication errors in the space of 6 weeks. One of the male carers carried out an illegal manoeuvre to get my mum up off the floor after another fall (he since lied about this). This happened although my mum and dad have the community alarm in place so could have easily called for help.

Because of the complaints I have made Balmoral have decided to withdraw their care from 18th March and social work do not know if another provider will be arranged in time for this ending.

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Review from V C (Daughter of Client) published on 7 April 2025 Submitted via Website
Overall Experience

i wanted to say how great the carers are with my mum very friendly and nothing is too much .. my mum could not get out of hospital till they could secure care at home for her we are so happy it was balmoral who took her on honestly deserve 5 stars and more

Reply from Gemma McCutcheon, Manager at Balmoral Health and Social Care - Ayrshire

Many thanks for your positive feedback, I will ensure the staff are informed.

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No Rating
Review from F W (Client / Service User) published on 14 June 2024 Submitted via Website
Overall Experience

Dreadful. They will not clean the sink or the grill, there are 2 conjoined at the hip, food is undercooked or burnt, and clothing and towels are left damp.

Reply from Gemma McCutcheon, at Balmoral Health and Social Care - Ayrshire

Thank you for bringing this matter to my attention, I will be in touch with yourself pending a full investigation regarding the issues raised. Thank you for your feedback. Please feel free to contact me directly should you have any further issues or concerns.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

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