Lumiere Homes

135a High Street, Stourbridge DY8 1DW
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9.4 5 Reviews
  • Lumiere Homes, Stourbridge
Lumiere Homes is a distinguished domiciliary care provider, proudly serving communities in Stourbridge, Dudley, Wolverhampton, Kinver, Halesowen, Oldswinford, Sandwell, West Bromwich, Walsall, and surrounding areas. Renowned for their unwavering commitment to delivering high-quality care, Lumiere Homes offers a wide range of services tailored to meet the unique needs of each individual.

The dedicated team at Lumiere Homes comprises highly trained and compassionate care professionals who work tirelessly to ensure the well-being, dignity, and independence of those they support. By offering personalised care plans, the agency ensures that every client receives the attention and assistance they require to lead fulfilling lives in the comfort of their own homes.

Specialising in both short-term and long-term care, Lumiere Homes provides a comprehensive suite of services, including personal care, medication management, meal preparation, companionship and end of life palliative care. They also offer specialised support for individuals with complex needs, such as those living with dementia, physical disabilities, or chronic illnesses.

Lumiere Homes is regulated by the Care Quality Commission (CQC), adhering to the highest standards of care and compliance.

Recognising the importance of community engagement, Lumiere Homes actively collaborates with local health professionals and support networks to ensure a holistic approach to care. Lumiere Homes regularly invests in staff training and development, ensuring that their team remains equipped with the latest skills and knowledge in the field of domiciliary care.

Lumiere Homes’ ethos revolves around compassion, respect, and reliability, making them a trusted choice for families seeking high-quality domiciliary care services. Their personalised approach and unwavering commitment to excellence set them apart as a beacon of care in the communities they serve.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1500

Depends on Care Needs

These prices are only a guideline, please contact Lumiere Homes to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Lumiere Homes Ltd

Person in charge

  • Kirsty Stevens (Registered Manager)

Lumiere Homes Reviews (5)

9.4

Lumiere Homes has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Lumiere Homes has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from Drew K (Husband of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed care for one night to attend Cremation and Church Service. Over 50 care homes, and Home Care Services wanted to provide Respite Care of less than 2 and up to four weeks - at full weekly cost.


Lumiere responded at short notice, and provided two forty five minute calls for my wife, who is unable

to stand or walk. Two staff arrived on time , and took my wife to the hotel room, whilst I got equipment from the car.


They then provided excellent care, including full body wash, changing her out of clothes into night ware and leaving her comfortable. The whole visit was accompanied by friendly conversation, and preservation of dignity


The following morning again they arrived early, carried out body wash and dressed her for the days activities.
The staff were very competent and involved with my wife.. It is astonishing in this era of inclusivity, that no other care agency would even consider the needs of the disabled, to enable them to attend a funeral.


WELL DONE LUMIERE HOMES

Reply from Lumiere Homes, Home Care at Lumiere Homes

Thank you so much Drew for your kind words! We're incredibly grateful for your feedback and thrilled to hear that you've had such a positive experience with the manager and the team

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Review from Ian W (Son of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lumiere Homes looked after my mother through her last 2 years of life in her own home.
The team kept her alive a lot longer than if she would have been in a hospital setting.
Nothing was too much for them. She was frequently in and out of hospital, and the team was always on hand for her at her most
vulnerable.
I can not speak highly enough of the care she received.

Reply from Lumiere Homes, Home Care at Lumiere Homes

Thank you for your kind words. It was our privilege to support your mother, ensuring she remained comfortable and cared for at home. Your appreciation means so much to our team. Wishing you and your family all the best.

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Review from Marc T (Friend of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known the manager for several months now. Her passion, knowledge and instinct to provide amazing levels of care is unmatched in my eyes. Providing an excellent level of care across all spectrums for families and their loved ones. Also to note the engagement and compassion of the team of carers.
Having seen the service the manager and all her team provide, I can't recommend them highly enough. Keep up the brilliant work you do and the difference you make to so many people and their loved ones.

Reply from Lumiere Homes, Home Care at Lumiere Homes

Thank you so much Marc for your thoughtful words and support. It truly means a lot to us. We are passionate about providing the best care possible, and it's heartwarming to know that it's making a difference.

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Review from J B (Relative of Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional from the initial phone call, knowledgeable caring and compassionate and they listened to what my aunt wanted/needed. I can’t recommend them enough for all the care and support that they have given to my aunt from when she was discharged from hospital, the live in carers have become more
than just her carers, they are part of the family, we thought that she may have found it difficult having someone living with her, but it gave her her life back being able to do the things that she loved and enjoyed doing. I would highly recommend it.

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Review from Don S (Son of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have left a review sooner but it has been a very busy time for our family.
The manager and all of her staff were fantastic...
They supplied home care for my father and I just want to say everyone was so helpful, kind, considerate, and professional.
The care staff were all wonderful, extremely
kind, and always on time.
Overall the whole experience dealing with Lumiere was excellent, everyone was very knowledgeable, approachable, and informative, and the administration side was second to none.
Thanks to the manager and her wonderful team.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Lumiere Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Lumiere Homes is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lumiere Homes is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Lumiere Homes

What Type of Services does Lumiere Homes offer?

Lumiere Homes offers Home Care.

How many Carers does Lumiere Homes employ?

Lumiere Homes employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lumiere Homes to verify any information. View our terms and conditions. Lumiere Homes has an Enhanced Service - more info.