Firstcall 247 Gloucestershire Reviews (4)
Firstcall 247 Gloucestershire has a Review Score of 9.1 (9.076) out of 10, based on 4 reviews in the last 2 years. Over all time Firstcall 247 Gloucestershire has 4 reviews.
Review from Glenda F (Client) published on 13 August 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
Thank you so much for your lovely words really appreciate
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue R (Sister-in-law of Client) published on 21 May 2025
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Overall Experience
4.0 out of 5
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
Thank you for the kind words really appreciate, it helps us to keep moving
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan W (Wife of Client) published on 24 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
Thank for your review really appreciate your wonderful words for us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tess O (Daughter of Client) published on 10 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
Thank you for the great words and so much for the review, really appreciate it.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.1 (9.076) out of 10 for Firstcall 247 Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.826 for Firstcall 247 Gloucestershire is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Firstcall 247 Gloucestershire is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.