Firstcall 247 Gloucestershire Reviews (6)
9.5
Firstcall 247 Gloucestershire has a Review Score of 9.5 (9.482) out of 10, based on 6 reviews in the last 2 years.
Over all time Firstcall 247 Gloucestershire has 6 reviews.
Review from Jill W (Wife of Client) published on 19 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The caregivers who have attended my husband since his discharge from hospital have been absolutely wonderful, they arrive on time, always so polite, caring, attentive and very professional. Their knowledge and expertise is very reassuring and the encouragement and joy they give to my husband at each
visit is amazing.
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
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Value for Money
Review from V B (Daughter of Client) published on 21 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Firstcall 24/7 stepped in when our previous agency were unable to continue visits to my Dad. It has been a very smooth transition, the carers are kind and helpful and my Dad seems to be very happy with the arrangement. Thank you
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
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Review from Glenda F (Client) published on 13 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Love my boys that look after me. They are all so hard working.I don't like it when they change around and love a good conversation about all sorts of things.They are all very interesting and enjoy learning about the culture and traditions. Am always happy to recommend the company.
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
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Review from Sue R (Sister-in-law of Client) published on 21 May 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All carers have been gentle and respectful towards the client, understanding his needs and helping in some difficult situations. It was a great relief to have their assistance at short notice in an emergency.
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
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Review from Susan W (Wife of Client) published on 24 March 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful carers I couldn't have asked for more they were so caring and supportive of my husband as soon as they came in he was so happy to see them and was always looking forward to their visit. Also they were a great support to me I dread to think how I would have coped without them. Thank you so
much
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
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Value for Money
Review from Tess O (Daughter of Client) published on 10 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
So impressed, it has been such a difficult time, obviously a hard time trusting people to look after your loved ones but the carers provided so much comfort and compassion. I am in the care sector myself and am really impressed with the communication, continuity and just level of genuine care they provided
for my dad.
Reply from Tincy Thomas, Manager at Firstcall 247 Gloucestershire
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Staff
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Management
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Treated with Dignity
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Value for Money
Current
Review Score: 9.5 (9.482)
Overview of Review Score
The Review Score of 9.5 (9.482) out of 10 for Firstcall 247 Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Firstcall 247 Gloucestershire is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) ) ÷ 34 Ratings = 4.882
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Firstcall 247 Gloucestershire is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.