Acer Healthcare Northwood & Ruislip

Acer Healthcare has been providing care for my mum for the past 11 months. They have listened and tried to provide the needs as per my mum's requirements. As a daughter, I feel that I have this support, which gives me some peace of mind that mum is being well cared for. Hoping to continue this friendship/care support, which has helped mum a lot.

I am extremely impressed with the care given by Acer Healthcare to my father. He is allocated a regular carer so continuity of care is maintained and she is fully aware and familiar with his needs and provides excellent support to my father. The management are easily accessible as I regularly request additional visits and these are handled promptly and professionally. I have no hesitation in recommending Acer Healthcare.

Very supportive team. Amy and her group have taken the time to completely understand my Dad and his needs. Communication is great with dad and our family. They fit in so well with all of our needs and are very respectful of everyone involved. Thank you.

The overall experience has been between satisfactory and good with the large number of carers, the treatment has ranged from just satisfactory to good with 1-2 being proactive while some have been reactive. This si the first care provider I have used so the rating reflects the fact that I do not have experience of other providers.

Acer Healthcare came to my family's rescue as a temporary care package was required for a few days last February for my mum, who suffers from dementia and then became a permanent package soon after. Mum refused the care at first and was very resistant, but the Care Manager and Carers have worked so closely with mum, and now she looks forward to their daily visits. They respect her needs to be as independent as possible and keep her safe, for which I cannot thank them enough. I am always kept informed of any issues or changes and feel fully supported, I would highly recommend them to anyone who needs care.

Our mum went to hospital where she acquired a nasty tummy bug. She became extremely anxious and started having panic attacks, particularly at night. We could not be with her 24 hours a day so we employed Acer carers to be nighttime companions. We cannot recommend them highly enough. The two girls who shared the shifts were, caring, communicated with us so well, gave advice and became friends during this very difficult time. The managers were also easy to contact and we were easily able to extend the cover. I highly recommend Acer. They have been excellent.

Thank you again to 3 carers in particular long may it continue.

I was delighted with all aspects of the service and care provided by Acer Healthcare. From the initial contact with the agency through to the individual care provided by the team, every aspect was professional and thoughtful. The two women who came to me were friendly, polite and extremely helpful, offering to do a variety of tasks for me on top of the care package which had been agreed. They were punctual and very efficient, and were a pleasure to chat to every day. Highly recommended.

I would highly recommend Acer Healthcare to anyone who requires care for their elderly family member/ friend.