Care Provided by Call-In Homecare - Lanarkshire
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Other Care Provided
- Physical Disability
Funding & Fees
Prices
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Good to Know
Group / Owner
- Call In Homecare Ltd
- Private Owned
Person in charge
- Kirstie Long (Area Manager)
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Call-In Homecare - Lanarkshire Reviews (5)
8.1
Call-In Homecare - Lanarkshire has a Review Score of 8.1 (8.125) out of 10, based on 3 reviews in the last 2 years.
Over all time Call-In Homecare - Lanarkshire has 5 reviews.
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Review from Pauline L (Daughter of Client) published on 18 June 2025 Submitted via Website•
Overall Experience
Mum has been with Call in Homecare for around 2 months now and does seem more settled, there has been few issues which when contacted they have tried to resolve, she has some really nice carers .
My main grievence with them is there visit times completley inaccurate and unsettling for mumand...
Mum has been with Call in Homecare for around 2 months now and does seem more settled, there has been few issues which when contacted they have tried to resolve, she has some really nice carers .
My main grievence with them is there visit times completley inaccurate and unsettling for mumand causes her so much anxiety on a daily basis.You dont get same times 2 days in a row and app times dont reflect actual times because they are only an estimate so basically they can come in when they like .,every other day i need to phone its stressing me out but more impotantly mum ,in 2 days time she is down for a 7.30 am visit , 11.30 am visit, so in space of 4 hours she has breakfast and lunch which i know she wont eat because its to soon after breakfast.,her (last visit) is the one visit she finds the most distressing, she goes from 8.30. 9, 2200, ive asked repeatedly to try and keep her to no earlier than 8.45 anc they have tried but again its phone calls continuously, so distressing.
↩Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire
Thank you for sharing your experience with Call in Homecare. We're really pleased to hear that your mum is feeling more settled and that she's had some lovely carers - that kind of connection makes a big difference.We're truly sorry to hear about the ongoing issues with visit times. We understand...
Thank you for sharing your experience with Call in Homecare. We're really pleased to hear that your mum is feeling more settled and that she's had some lovely carers - that kind of connection makes a big difference.We're truly sorry to hear about the ongoing issues with visit times. We understand how unsettling it must be for both you and your mum when the schedule is inconsistent. Predictability is so important, especially when it comes to reducing daily anxiety and helping someone feel secure in their routine.Your feedback about the app times and the meal scheduling is really valuable. It's clear you've made every effort to communicate your concerns, and we really appreciate your persistence in advocating for your mum's wellbeing. We hope the team can work with you to find a more consistent and respectful schedule that better supports her needs.Please don't hesitate to reach out again if there's anything more we can do to support you.
Review from S C (Daughter of Client) published on 19 May 2025 Submitted via Website•
Overall Experience
I have found lack of communication with main office not returning calls or giving answers required
Certain carer not carrying out tasks as requested
Certain carer not carrying out tasks as requested
However Certain carer's are excellent and give a very professional service
I have found lack of communication with main office not returning calls or giving answers required
Certain carer not carrying out tasks as requested
Certain carer not carrying out tasks as requested
However Certain carer's are excellent and give a very professional service
↩Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire
Hi there, thank you so much for taking the time to review us. We are so pleased to hear that you are happy with the professional service from our team! We are really sorry about the lack of communication from our office staff and tasks being missed. This feedback has been passed on to our Area...
Hi there, thank you so much for taking the time to review us. We are so pleased to hear that you are happy with the professional service from our team! We are really sorry about the lack of communication from our office staff and tasks being missed. This feedback has been passed on to our Area Manager, who will speak to the team about this and action the feedback. We hope that you will notice improvements in our communication and service soon. If you have any further concerns or need assistance, please don't hesitate to reach out to us. Your feedback is invaluable in helping us improve. Thank you once again for your review and for choosing Call-In Homecare.
Review from Linda F (Daughter of Client) published on 11 February 2025 Submitted via Website•
Overall Experience
We are extremely happy with the support we have received from two staff members in particular. They have responded well to any concerns we have raised around our family member's general situation.
Supporting our family member can be very stressful at times - mainly due to their resistance to...
We are extremely happy with the support we have received from two staff members in particular. They have responded well to any concerns we have raised around our family member's general situation.
Supporting our family member can be very stressful at times - mainly due to their resistance to accept their multiple health issues and inability to complete their activities of daily living without support.
Supporting our family member can be very stressful at times - mainly due to their resistance to accept their multiple health issues and inability to complete their activities of daily living without support.
We had some difficulties with the previous provider we were given. E.g when we tried to contact them the phone was often not answered and voice mail messages not returned. The Lanarkshire team of Call-in Homecare always answer their phone and have responded to any requests we have made in a helpful, non judgemental manner.
↩Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire
Thank you so much for taking the time to review us. We are so pleased that your family member is getting the best out of our care and feels supported - this is everything we strive for. Please do not hesitate to give us a call if you need anything else from us or have any other enquiries. We look forward to continuing to support your loved one! Kind Regards, Eve
Review from L M (Niece of Client) published on 8 July 2024 Submitted via Website•
Overall Experience
My uncle has been receiving home care support for around 3 years now, following a diagnosis of lung cancer and a general decline in his overall health. He is a quiet stoical man who has lived alone for many years since the death of his brother. His home care support came at a crucial time for him...
My uncle has been receiving home care support for around 3 years now, following a diagnosis of lung cancer and a general decline in his overall health. He is a quiet stoical man who has lived alone for many years since the death of his brother. His home care support came at a crucial time for him and indeed for our family, and there is no doubt that without this level of support, my uncle would not have been able to maintain the quality of life he has experienced so far. The carers have been amazing and over the 3 years have formed very caring and dignified relationships with my uncle, and have been very sensitive and responsive to not only his physical needs but to his emotional needs also. We can only imagine how overwhelming it must be to live with cancer and all the anxiety that brings. To the family, the carers seem genuinely interested in his well-being and his desire to live well and in his own home until the end of his life.
↩Reply from Eilidh Raper, Service Manager at Call-In Homecare - Lanarkshire
Thank you so much for your review, your kind words truly mean a lot to our team. We strive to provide the best possible care and support for our service users, and it is heartwarming to know that our efforts have made a positive impact on your uncle's life - particularly with everything he has been...
Thank you so much for your review, your kind words truly mean a lot to our team. We strive to provide the best possible care and support for our service users, and it is heartwarming to know that our efforts have made a positive impact on your uncle's life - particularly with everything he has been through. Our carers enjoy their visits with your uncle and it's wonderful to know that this is reciprocated. If there is anything more we can do to further assist you, your uncle, or your family, please do not hesitate to reach out. Your feedback helps us continue to improve and provide the highest level of care possible. Thank you once again for sharing your experience with us, and please give our best regards to your uncle.
Review from Elizabeth B (Client / Service User) published on 26 June 2024 Submitted via Website•
Overall Experience
I have some amazing carers who look after me and let me live my life to the best of my ability. They do their best and go over and above the call of duty. However there is one carer I do not give permission to enter my house, the coordinators should all know this as it has been many years (and only...
I have some amazing carers who look after me and let me live my life to the best of my ability. They do their best and go over and above the call of duty. However there is one carer I do not give permission to enter my house, the coordinators should all know this as it has been many years (and only after her second visit) since this has been in action but over the past few years her name appears on my rota which means I have to phone and cancel. Apart from this, I have great respect for the carers who definitely don't get paid enough.
↩Reply from Eilidh Raper, Service Manger at Call-In Homecare - Lanarkshire
Thank you for your comment, this is so appreciated. The staff very much enjoy attending to yourself as much as you enjoy them attending. We hope to continue to deliver great service to you and although some carer matches are not a good fit, we try our best to utilise feedback to keep on top of our...
Thank you for your comment, this is so appreciated. The staff very much enjoy attending to yourself as much as you enjoy them attending. We hope to continue to deliver great service to you and although some carer matches are not a good fit, we try our best to utilise feedback to keep on top of our best performance, which is what we will do with your comments. Thanks again for taking the time to review us and we hope you continue to have positive experiences with our services. Your feedback is invaluable in helping us improve and ensure that we provide the highest standard of care possible. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are always here to listen and make necessary adjustments to meet your needs.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 05 March 2026- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How well is care and support planned?Good
(4)
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