Call-In Homecare - Lanarkshire Reviews (5)
8.9
Call-In Homecare - Lanarkshire has a Review Score of 8.9 (8.907) out of 10, based on 5 reviews in the last 2 years.
Over all time Call-In Homecare - Lanarkshire has 5 reviews.
Review from Pauline L (Daughter of Client) published on 18 June 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has been with Call in Homecare for around 2 months now and does seem more settled, there has been few issues which when contacted they have tried to resolve, she has some really nice carers .
My main grievence with them is there visit times completley inaccurate and unsettling for mumand causes
My main grievence with them is there visit times completley inaccurate and unsettling for mumand causes
her so much anxiety on a daily basis.You dont get same times 2 days in a row and app times dont reflect actual times because they are only an estimate so basically they can come in when they like .,every other day i need to phone its stressing me out but more impotantly mum ,in 2 days time she is down for a 7.30 am visit , 11.30 am visit, so in space of 4 hours she has breakfast and lunch which i know she wont eat because its to soon after breakfast.,her (last visit) is the one visit she finds the most distressing, she goes from 8.30. 9, 2200, ive asked repeatedly to try and keep her to no earlier than 8.45 anc they have tried but again its phone calls continuously, so distressing.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - LanarkshireThank you for sharing your experience with Call in Homecare. We're really pleased to hear that your mum is feeling more settled and that she's had some lovely carers - that kind of connection makes a big difference.We're truly sorry to hear about the ongoing issues with visit times. We understand how unsettling it must be for both you and your mum when the schedule is inconsistent. Predictability is so important, especially when it comes to reducing daily anxiety and helping someone feel secure in their routine.Your feedback about the app times and the meal scheduling is really valuable. It's clear you've made every effort to communicate your concerns, and we really appreciate your persistence in advocating for your mum's wellbeing. We hope the team can work with you to find a more consistent and respectful schedule that better supports her needs.Please don't hesitate to reach out again if there's anything more we can do to support you.
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Review from S C (Daughter of Client) published on 19 May 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found lack of communication with main office not returning calls or giving answers required
Certain carer not carrying out tasks as requested
However Certain carer's are excellent and give a very professional service
Certain carer not carrying out tasks as requested
However Certain carer's are excellent and give a very professional service
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - LanarkshireHi there, thank you so much for taking the time to review us. We are so pleased to hear that you are happy with the professional service from our team! We are really sorry about the lack of communication from our office staff and tasks being missed. This feedback has been passed on to our Area Manager, who will speak to the team about this and action the feedback. We hope that you will notice improvements in our communication and service soon. If you have any further concerns or need assistance, please don't hesitate to reach out to us. Your feedback is invaluable in helping us improve. Thank you once again for your review and for choosing Call-In Homecare.
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Review from Linda F (Daughter of Client) published on 11 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are extremely happy with the support we have received from two staff members in particular. They have responded well to any concerns we have raised around our family member's general situation.
Supporting our family member can be very stressful at times - mainly due to their resistance to accept
Supporting our family member can be very stressful at times - mainly due to their resistance to accept
their multiple health issues and inability to complete their activities of daily living without support.
We had some difficulties with the previous provider we were given. E.g when we tried to contact them the phone was often not answered and voice mail messages not returned. The Lanarkshire team of Call-in Homecare always answer their phone and have responded to any requests we have made in a helpful, non judgemental manner.
We had some difficulties with the previous provider we were given. E.g when we tried to contact them the phone was often not answered and voice mail messages not returned. The Lanarkshire team of Call-in Homecare always answer their phone and have responded to any requests we have made in a helpful, non judgemental manner.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - LanarkshireThank you so much for taking the time to review us. We are so pleased that your family member is getting the best out of our care and feels supported - this is everything we strive for. Please do not hesitate to give us a call if you need anything else from us or have any other enquiries. We look forward to continuing to support your loved one! Kind Regards, Eve
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Review from L M (Niece of Client) published on 8 July 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle has been receiving home care support for around 3 years now, following a diagnosis of lung cancer and a general decline in his overall health. He is a quiet stoical man who has lived alone for many years since the death of his brother. His home care support came at a crucial time for him and
indeed for our family, and there is no doubt that without this level of support, my uncle would not have been able to maintain the quality of life he has experienced so far. The carers have been amazing and over the 3 years have formed very caring and dignified relationships with my uncle, and have been very sensitive and responsive to not only his physical needs but to his emotional needs also. We can only imagine how overwhelming it must be to live with cancer and all the anxiety that brings. To the family, the carers seem genuinely interested in his well-being and his desire to live well and in his own home until the end of his life.
Reply from Eilidh Raper, Service Manager at Call-In Homecare - LanarkshireThank you so much for your review, your kind words truly mean a lot to our team. We strive to provide the best possible care and support for our service users, and it is heartwarming to know that our efforts have made a positive impact on your uncle's life - particularly with everything he has been through. Our carers enjoy their visits with your uncle and it's wonderful to know that this is reciprocated. If there is anything more we can do to further assist you, your uncle, or your family, please do not hesitate to reach out. Your feedback helps us continue to improve and provide the highest level of care possible. Thank you once again for sharing your experience with us, and please give our best regards to your uncle.
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Review from Elizabeth B (Client) published on 26 June 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have some amazing carers who look after me and let me live my life to the best of my ability. They do their best and go over and above the call of duty. However there is one carer I do not give permission to enter my house, the coordinators should all know this as it has been many years (and only
after her second visit) since this has been in action but over the past few years her name appears on my rota which means I have to phone and cancel. Apart from this, I have great respect for the carers who definitely don't get paid enough.
Reply from Eilidh Raper, Service Manger at Call-In Homecare - LanarkshireThank you for your comment, this is so appreciated. The staff very much enjoy attending to yourself as much as you enjoy them attending. We hope to continue to deliver great service to you and although some carer matches are not a good fit, we try our best to utilise feedback to keep on top of our best performance, which is what we will do with your comments. Thanks again for taking the time to review us and we hope you continue to have positive experiences with our services. Your feedback is invaluable in helping us improve and ensure that we provide the highest standard of care possible. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are always here to listen and make necessary adjustments to meet your needs.
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Current
Review Score: 8.9 (8.907)
Overview of Review Score
The Review Score of 8.9 (8.907) out of 10 for Call-In Homecare - Lanarkshire is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.407 for Call-In Homecare - Lanarkshire is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 27 Ratings = 4.407
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for Call-In Homecare - Lanarkshire is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.