Home Care Providers Owned by Call In Homecare Ltd

My main grievence with them is there visit times completley inaccurate and unsettling for mumand causes her so much anxiety on a daily basis.You dont get same times 2 days in a row and app times dont reflect actual times because they are only an estimate so basically they can come in when they like .,every other day i need to phone its stressing me out but more impotantly mum ,in 2 days time she is down for a 7.30 am visit , 11.30 am visit, so in space of 4 hours she has breakfast and lunch which i know she wont eat because its to soon after breakfast.,her (last visit) is the one visit she finds the most distressing, she goes from 8.30. 9, 2200, ive asked repeatedly to try and keep her to no earlier than 8.45 anc they have tried but again its phone calls continuously, so distressing.

However Certain carer's are excellent and give a very professional service

First class, professional and caring staff calling in to provide meals and Medication and a bit of company to my elderly parents. I can't express how thankful I am to have had lovely carer's looking after both over the past few years. Thank you so much.

They have made mum's life a whole lot better since we started using Call-In Homecare - Inverclyde.

We are happy with the service.

My Dad is very well looked after and I thank you for that.

From my initial contact, through the assessment process, to the allocated person coming to my house for the first time, the process was efficient, courteous and friendly. Communication from the office was excellent. The agency member of staff who came to help me with general housework while I was recovering from an operation could not have been more suitable. She worked so hard, really listened to what I wanted her to do and was very positive and good natured. I could not have asked for more and would highly recommend Call-In Homecare Inverclyde.

All carers have bonded with my husband and have been very gentle and caring with him.The carers also inform me if they have any concerns about his health and suggest medical attention.I would be totally exhausted if I didn't have the carers,they are a godsend

We had some difficulties with the previous provider we were given. E.g when we tried to contact them the phone was often not answered and voice mail messages not returned. The Lanarkshire team of Call-in Homecare always answer their phone and have responded to any requests we have made in a helpful, non judgemental manner.

My uncle has been receiving home care support for around 3 years now, following a diagnosis of lung cancer and a general decline in his overall health. He is a quiet stoical man who has lived alone for many years since the death of his brother. His home care support came at a crucial time for him and indeed for our family, and there is no doubt that without this level of support, my uncle would not have been able to maintain the quality of life he has experienced so far. The carers have been amazing and over the 3 years have formed very caring and dignified relationships with my uncle, and have been very sensitive and responsive to not only his physical needs but to his emotional needs also. We can only imagine how overwhelming it must be to live with cancer and all the anxiety that brings. To the family, the carers seem genuinely interested in his well-being and his desire to live well and in his own home until the end of his life.

I have some amazing carers who look after me and let me live my life to the best of my ability. They do their best and go over and above the call of duty. However there is one carer I do not give permission to enter my house, the coordinators should all know this as it has been many years (and only after her second visit) since this has been in action but over the past few years her name appears on my rota which means I have to phone and cancel. Apart from this, I have great respect for the carers who definitely don't get paid enough.

On my visit in September and previous visits, to a friend, I would like to congratulate all the care staff for their competence in performing their duties. They showed great respect and care along with friendliness and humour which, in my view, is extremely important in the communication and interaction with their clients. Congratulations on a superb service. Sincerely yours.

Thanks to all.

Most carers are helpful and I welcome their assistance.

They are very knowledgeable about their profession, are proactive and very competent which gives us real confidence in their ability to do a great job which we really appreciate.

My mother is not only treated with the utmost respect and compassion but the friendly way in which she is cared for makes me and my brothers feel like she is being looked after by friends and not paid carers. I cannot recommend highly enough!

It is amazing that, no matter what, the carers enter my parent's home in a polite, friendly manner and provide excellent care. The cleaning up of the toileting mess is no bother to them and they have provided so much care and support to motivate my dad to get up every day, even when he doesn’t want to. A million thank yous to all involved.

The care has been very positive. The staff have taken time to get to know our aunt very well. They show compassion, humour when appropriate and act immediately when needed. They have an exceptional relationship and during social visits, chat personally to our aunt.

My 93-year-old Mum received excellent care at home from the Call-In Homecare team over the past few difficult years. Her end-of-life care was very good and the staff attended to all her needs. The family would like the staff to know we thought they were outstanding. Thank you.

I would recommend Call-In Homecare - Dundee to anyone that needs their services. The staff are friendly and reassuring.