Home Care Providers Owned by Call In Homecare Ltd in Glasgow City

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire

Thank you for sharing your experience with Call in Homecare. We're really pleased to hear that your mum is feeling more settled and that she's had some lovely carers - that kind of connection makes a big difference.We're truly sorry to hear about the ongoing issues with visit times. We understand how unsettling it must be for both you and your mum when the schedule is inconsistent. Predictability is so important, especially when it comes to reducing daily anxiety and helping someone feel secure in their routine.Your feedback about the app times and the meal scheduling is really valuable. It's clear you've made every effort to communicate your concerns, and we really appreciate your persistence in advocating for your mum's wellbeing. We hope the team can work with you to find a more consistent and respectful schedule that better supports her needs.Please don't hesitate to reach out again if there's anything more we can do to support you.

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire

Thank you so much for taking the time to review us. We are so pleased that your family member is getting the best out of our care and feels supported - this is everything we strive for. Please do not hesitate to give us a call if you need anything else from us or have any other enquiries. We look forward to continuing to support your loved one! Kind Regards, Eve

Reply from Eilidh Raper, Service Manager at Call-In Homecare - Lanarkshire

Thank you so much for your review, your kind words truly mean a lot to our team. We strive to provide the best possible care and support for our service users, and it is heartwarming to know that our efforts have made a positive impact on your uncle's life - particularly with everything he has been through. Our carers enjoy their visits with your uncle and it's wonderful to know that this is reciprocated. If there is anything more we can do to further assist you, your uncle, or your family, please do not hesitate to reach out. Your feedback helps us continue to improve and provide the highest level of care possible. Thank you once again for sharing your experience with us, and please give our best regards to your uncle.

Reply from Eilidh Raper, Service Manger at Call-In Homecare - Lanarkshire

Thank you for your comment, this is so appreciated. The staff very much enjoy attending to yourself as much as you enjoy them attending. We hope to continue to deliver great service to you and although some carer matches are not a good fit, we try our best to utilise feedback to keep on top of our best performance, which is what we will do with your comments. Thanks again for taking the time to review us and we hope you continue to have positive experiences with our services. Your feedback is invaluable in helping us improve and ensure that we provide the highest standard of care possible. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are always here to listen and make necessary adjustments to meet your needs.