Owner : Call In Homecare Ltd
Person in charge: Joan Muir (Service Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 280
Staff Languages (other than English): Czech, German, Spanish; Castilian, French, Croatian, Panjabi, Punjabi, Polish, Urdu
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Inspectorate* Report on Call In Homecare Ltd Care at Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 6.5 (maximum of 10) for Call In Homecare Ltd Care at Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Call In Homecare Ltd Care at Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Call In Homecare Ltd Care at Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Call In Homecare Ltd Care at Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Call In Homecare Ltd Care at Home has a Review Score of 6.5 (6.500) from 2 Reviews
Review submitted from a Website Submission by Jennifer D (Daughter of Client) on Wednesday 22 June 2016. Relates to June 2016.
This company have looked after my mother for 3 years now. The carers are kind, considerate and very reliable. They are well trained, know exactly what my mother likes/dislikes. I have never had any problems at all with them, they are a great support to both my mum and I, and I can't thank them enough!
How likely would you be to recommend Call In Homecare Ltd Care at Home? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by John D (Son of Client) on Monday 20 July 2015. Relates to June 2015.
My dad received outstanding care from this company over a period of two and a half years. The support staff at the office were brilliant and ever so accommodating. My dad had regular carers from day one and they have been absolutely professional and really amazing. We've had another agency providing a service before and they could not ever measure up to the standard Call in Homecare provided.
How likely would you be to recommend Call In Homecare Ltd Care at Home? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
April 2016
Recipient: Call In Homecare Ltd Care at Home
Date: Friday 01 Apr 2016
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