Call-In Homecare - Inverclyde

Norval Place, Moss Road, Kilmacolm PA13 4AQ
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9.6 6 Reviews
  • Call-In Homecare - Inverclyde, Kilmacolm
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Care Provided

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us today so that we can discuss your fee options and create a bespoke care package tailored to your unique needs and preferences. We’re here to help you find the best solution for your care requirements!

Good to Know

Person in charge

  • Lesley Agnew (Service Manager)
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Call-In Homecare - Inverclyde Reviews (6)

9.6

Call-In Homecare - Inverclyde has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years.
Over all time Call-In Homecare - Inverclyde has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
  • 3
  • 6
  • 6
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Reviewer Connection to Call-In Homecare - Inverclyde
  • 2
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  • 1
Total of 6, showing 1-6
Review from Marion A (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class, professional and caring staff calling in to provide meals and Medication and a bit of company to my elderly parents. I can't express how thankful I am to have had lovely carer's looking after both over the past few years. Thank you so much.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Hello, thank you so much for your kind review! We are delighted that our carers are a great fit for your parents and that you gain value from our service. We look forward to continuing to provide care for them both and please contact us anytime if you have any questions or concerns.

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Review from Colin M (Son of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Call-In Homecare - Inverclyde in January 2025 and the care package is ongoing. From the beginning, the carers have been outstanding in their attention to mum's needs. She now really looks forward to their visits and has got to know each of the carers well.
The company has been very
easy and professional to deal with. Any queries are quickly responded to and anything the carers feel should be passed back to the family is done so.
They have made mum's life a whole lot better since we started using Call-In Homecare - Inverclyde.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Hello. Thank you so much for your wonderful review. This is great to hear that mum looks forward to her carer visits, she is an absolute pleasure to care for and we're so happy to have enhanced her life. We look forward to continuing her care and ensuring she receives the best possible support. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you again for your kind words and trust in our services.

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Review from Ewan D (Son of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers all always really good.
Kind and attentive and always leave his meal organised.
They do shopping lists and keep the kitchen clean.
Very importantly, they are always good company and make time for conversation.
We are happy with the service.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Hello, thank you so much for taking the time to review us, it is so appreciated. We are so happy that you and your dad are pleased with the service! Anything you need at all don't hesitate to call the office.

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Review from F H (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided is excellent and we very much appreciate the care given by the carers. They are all amazing:)
The office staff are also most helpful and always on hand to help if any issues occur.
My Dad is very well looked after and I thank you for that.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Hello, thank you so much for your kind review! Your dad is an absolute pleasure to care for and we are so happy that you are both happy with the service. Please do not hesitate to give us a call should you need anything else.

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Review from Gillian G (Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial contact, through the assessment process, to the allocated person coming to my house for the first time, the process was efficient, courteous and friendly. Communication from the office was excellent. The agency member of staff who came to help me with general housework while I was
recovering from an operation could not have been more suitable. She worked so hard, really listened to what I wanted her to do and was very positive and good natured. I could not have asked for more and would highly recommend Call-In Homecare Inverclyde.
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Thank you so much for taking the time to review us. We are so pleased that our carer was a good fit for you whilst you were going through your op. If there is anything at all we can do for you in future, please do not hesitate to get in touch.

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Review from Elaine S (Wife of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers have bonded with my husband and have been very gentle and caring with him.The carers also inform me if they have any concerns about his health and suggest medical attention.I would be totally exhausted if I didn't have the carers,they are a godsend
Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Inverclyde

Thank you so much for taking the time to review us! We are so glad you and your husband have such a positive experience with our carers, he is an absolute pleasure to care for. Please remember to call the office any time if you need any further support. We look forward to continuing to support you and your husband.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Call-In Homecare - Inverclyde is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Call-In Homecare - Inverclyde is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) ) ÷ 35 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Call-In Homecare - Inverclyde is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 6 Mar 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Call-In Homecare - Inverclyde

What Type of Services does Call-In Homecare - Inverclyde offer?

Call-In Homecare - Inverclyde offers Home Care.

How many Carers does Call-In Homecare - Inverclyde employ?

Call-In Homecare - Inverclyde employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Call-In Homecare - Inverclyde to verify any information. View our terms and conditions. Call-In Homecare - Inverclyde has an Basic Service - more info.