Homelium West Sussex

59 High Street, East Grinstead RH19 3DD
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9.8 15 Reviews
  • Homelium West Sussex, East Grinstead
Homelium, a trusted home health care provider, stands as a beacon of excellence in delivering top-tier care services. With an unwavering commitment to enhancing the quality of life for individuals in need, Homelium proudly boasts a team of highly skilled and compassionate caregivers. These dedicated professionals prioritize the well-being and comfort of clients, ensuring a personalized and attentive approach to every aspect of care.

The company's stringent recruitment process ensures the most dedicated and experienced caregivers become part of their esteemed team. Each caregiver will undergo ongoing training to meet the highest standards of care, creating an environment where competence, empathy, and reliability converge seamlessly.

Homelium's services extend beyond assistance; they foster a sense of companionship and understanding, recognizing the unique needs of each individual under their care. Whether it's medical support, daily activities or emotional well-being, Homelium's caregivers are dedicated to providing comprehensive assistance that goes above and beyond expectations.

Clients and their families can rest assured that Homelium priorities safety, professionalism, and a client-centred approach. The company's commitment to excellence transforms the home health care experience, making Homelium the go-to choice for those seeking not just care, but compassionate and unparalleled service.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.35 – £35
  • Weekly Live-in Care Fees: £1400 – £1500

Please call or email us to get more detailed information as this depends on the care being delivered.

These prices are only a guideline, please contact Homelium West Sussex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Alison French (Manager)

Homelium West Sussex Reviews (15)

9.8

Homelium West Sussex has a Review Score of 9.8 (9.765) out of 10, based on 15 reviews in the last 2 years.
Over all time Homelium West Sussex has 15 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Homelium West Sussex
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Total of 15, showing 1-15
Review from Michael L (Husband of Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It seems to work ok.
Reply from Emily Jones, marketing at Homelium West Sussex

Thank you for your feedback! We're glad to hear it's working well for you. If there's ever anything more we can do to improve your experience, please don't hesitate to let us know.

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Review from Diana S (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, always cheerful & bright, very happy with all that they do for me.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you for your lovely feedback. We're so pleased to hear that you're happy with the care you're receiving and that our team brings a bit of cheer to your day. Your kind words are truly appreciated and will be shared with everyone involved in your care.

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Review from C T (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been overwhelmed by the care and consideration that all the carers have shown me. They are friendly, polite, and very good company. They are extremely helpful and will do whatever I ask them if it is necessary.
I look forward to their visits.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive difference in your life. It means a great deal to know you feel supported, respected and in good company. We'll be sure to pass on your lovely feedback to the team, it will mean the world to them.Thank you again for taking the time to share your experience.

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Review from J S (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a great relief to be able to rely on the support of Homelium carers in looking after my husband. I understand that it is probably inevitable that last-minute changes have to be made to the timetable, but we would appreciate notification of them if possible.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you for your kind words, we're so pleased to hear that our carers are providing the support you and your husband need.We understand how important clear communication is, especially around any changes to care schedules. I'm glad to hear the team have already resolved this with you and we'll continue doing our best to keep you informed going forward.

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Review from Sally B (Wife of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a life saver ensures my husband is comfortable and safe allowing me visit my daughter and to be out and about a little more
My husband was not keen on having carers come in when I mentioned it but during the home visit the staff member was excellent and handle his somewhat odd sense of humour
and dislike of being a patient beautifully
My thanks to all
Reply from Annie Syed, Director at Homelium West Sussex

Thank you so much for your kind words. We're delighted to hear that our team helped put your husband at ease and that you're now able to enjoy a bit more freedom with peace of mind. We'll be sure to pass on your thanks to the staff involved - they'll be so pleased to know the difference they've made.

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Review from Jeremy A (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the hole service from the initial interview and the staff sent out to help my mother. always turning up on time and giving my mother the time she needs and explaining what they are doing.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you for your very kind words. We're happy to hear that mum is being looked after and given the time needed to ensure she understands everything the carers are doing to help her. I will ensure pass this lovely feedback on to the West Sussex team for you.

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Review from Christopher B (Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care provided by the team has been first rate throughout. Unfailingly cheerful they supported me through my early struggles with a hoist where their confidence was so important. They are quite simply good people who are doing a not always easy job extremely well. I would highly recommend
them
Reply from Annie Syed, Director at Homelium West Sussex

Thank you ever so much for your feedback. Caring isn't always the easiest of jobs but it's great that you appreciate our team and that they've made a difference to you. I will pass your feedback on to to the team, they'll be pleased to hear it!

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Review from James B (Son of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team of carers have been amazing at providing the care needs of my Mother, who suffers with Early-Onset Dementia. The carers that visit her to provide support 4 times a day always have a smile on their face and provide my Mother with not only the care she needs, but also the conversation and laughs
that someone living on their own can't do without. This leaves me feeling assured that she is being cared for during her illness. The team is also always on hand to facilitate extra needs that need to be put in place, and nothing is too much trouble. I would highly recommend Homelium to other families that might be facing what ours is.
Reply from Annie Syed, Director at Homelium West Sussex

We are grateful for the kind words you have shared about mum's care team. I'm pleased that they have been able to take pressure off and that you can feel assured that mum is being looked after and getting the care and companionship that you rightly say is much needed. The team will love to hear your feedback. Thank you!

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Review from C P (Husband of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, kind, on time and never a problem. Always polite, helpful and caring. She always ensures that my wife has whatever she needs and does this to the best of her abilities, we really appreciate this and all your hard work.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you so much for taking time out of your day to leave us these amazing comments. We're always so grateful to hear that what our team members are doing is making a true difference to our clients. We will pass this on to the carer! Thanks again.

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Review from Pamela C (Client) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been given limited time and the carers have been tremendously supportive, good-humoured, and professional and leave me feeling at ease. My 3 calls a day are a positive experience. I have not and will not hesitate to recommend Homelium to all my friends and family.
Reply from Annie Syed, Director at Homelium West Sussex

What lovely comments to hear about our West Sussex carers, it really does mean the world and the team will love to hear your feedback! I will make sure this is shared with them. Thank you for being an amazing client!

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Review from Christine J (Wife of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has carers three times a day and Homelium is proving to be a professional, reliable, caring company.
I would readily recommend them. There are very experienced carers who are happy to go the extra mile. Any queries or problems are dealt with. They seem to understand the stress involved
in families coping with long-term illness. Thank you Homelium.
Reply from Annie Syed, Director at Homelium West Sussex

Dear Christine, thank you so much for your kind words. We are delighted to hear that you and your husband are pleased with the care and support provided by our team at Homelium. Your recommendation means a lot to us and we are grateful for your trust. We strive to offer the highest quality of care and understand the challenges that come with managing long-term illness. It's our privilege to support your family. Warm regards, Homelium care team.

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Review from J F (Daughter of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has Homelium care four times a day and I provide all other domestic duties/care for her. Recently due to a major operation, I was unable to provide this regular care to Mum and was so worried about how I could sort this. Loraine at Homelium helped liaise with me and put in place extra help.
The girls are brilliant and have really put Mum at ease and it has allowed me to recover knowing all is running smoothly. I don’t know what Mum/I would have done without them.
Thank you.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you so much for taking the time to share your experience with us. We're delighted to hear that our team at Homelium, particularly Loraine, was able to assist you during your recovery period and ensure that your mother received the care she needed. Your kind words mean a lot to us, and we're glad we could provide the support and peace of mind you needed. Please don't hesitate to reach out if there's anything else we can assist you with in the future.

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Review from Paul B (Son of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say how happy we are, me and my mother, for the care that has been provided to her since we started using what is now Homelium in April 2023. The carers are attentive and punctual and there's a consistency of carers that my mother really appreciates.
I don't like to name carers as they
all do a fantastic job but in particular, I must single out one staff member as somebody particularly special that Mum and I are always super happy to see. She has the utmost professionalism and such a wonderful nature and optimism and always goes above and beyond what is required of her.
The ladies on the admin side also deserve special mention for always keeping me informed of any changes and are flexible when it is needed.
Keep up the good work all of you.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Homelium. Your kind words mean the world to us, and we'll be sure to pass on your praises to our dedicated team. We're here to support you and your mother every step of the way.

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Review from Victoria W (Niece of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homelium have been coming into my aunt for some time now. The caregivers have all been fantastic.
One lovely lady in particular has been amazing. She goes above and beyond on every visit. Nothing is too much. My aunt is very fond of this carer, as am I.
Reply from Annie Syed, Director at Homelium West Sussex

Thank you for your wonderful review! We're thrilled to hear that your aunt has been receiving fantastic care from our team, particularly from one of our dedicated caregivers. We're grateful for your kind words and will be sure to pass along your appreciation. If you ever need anything, please don't hesitate to reach out. Best regards, Homelium

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Review from Jackie J (Daughter of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using these ladies for a few weeks now and they are amazing so very helpful and caring my dad absolutely loves them. I would highly recommend them, they take time to sit and chat with my dad and really care about him, they even called me when they thought he was a bit down one day, really
lovely team.
Thank you Homelium.
Reply from Loraine Mayes, Manager at Homelium West Sussex

Thank you for your kind words I will pass these on to Dad’s care team. It is always good to hear the care we provide improves the well-being of a client's life.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Homelium West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Homelium West Sussex is calculated as follows: ( (68 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 85 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homelium West Sussex is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Loraine Mayes

Job Title: Regional Care Manager

I found my calling in the care industry over 15 years ago when my mum and I became the primary caregivers for my dad, who was battling stomach cancer. That experience changed my perspective on life, and I knew I wanted to give back to vulnerable individuals who might not have the support they need. I stumbled upon a local ad for a new care company just starting out, and within a week I was not only providing care but also taking on the role of the company scheduler!


One of the things I cherish most about my role is building connections with our amazing team of carers. A happy carer makes for a happy manager, and I genuinely enjoy getting to know each person on our team. As for our clients, witnessing the positive impact our care has on their lives and the gratitude from their families is incredibly rewarding. It brings me joy to know that we make a difference in someone’s well-being.


When I’m not immersed in the world of care, you might find me reminiscing about my favourite travel destination- the Isles of Scilly. It’s a breathtaking place that feels like a slice of the Caribbean right across from Cornwall! If you were to catch me on a karaoke night (which doesn’t happen often) I might belt out “I will survive.” It perfectly captures the rhythm of my busy life, and I wouldn’t have it any other way!

Frequently Asked Questions about Homelium West Sussex

What Type of Services does Homelium West Sussex offer?

Homelium West Sussex offers Home Care.

How many Carers does Homelium West Sussex employ?

Homelium West Sussex employs 125 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homelium West Sussex to verify any information. View our terms and conditions. Homelium West Sussex has an Enhanced Service - more info.