Assured Optimal Care

Office B, 2nd Floor, 9 Guildhall Street, Bury St Edmunds IP33 1PR
Review Us
9.0 3 Reviews
  • Assured Optimal Care, Bury St Edmunds
Assured Optimal Care offers a whole range of care in West Suffolk District and Mid Suffolk District areas enabling people to stay living independently in their own homes.

All their care workers have special training before they are carefully matched to the people needing care so they can meet their specific needs.

They will draw up a care plan that is tailored to the individual.

The care they offer includes meal preparation, administering medication, companionship, light housekeeping as well as support with personal care and hygiene.

Care Provided by Assured Optimal Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Companionship
  • Continence Care

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.74
  • Weekly Live-in Care Fees: from £1250

Care visits can be flexible to Hours, Minutes (minimum care visit is 30 minutes), Full Day, Full Day & Night, Waking Night Service, Sitting-in Service, Sleep-in Service, Weeks. Call times all depends on service user's needs.

These prices are only a guideline, please contact Assured Optimal Care to find out the exact price for your requirements.

Contact Assured Optimal Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Assured Optimal Care to get a personalised quote.

Good to Know

Owner

  • Assured Optimal Care Ltd
  • Privately Owned

Person in Charge

  • Kirby Castillon (Registered Manager)
9.0

Assured Optimal Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Assured Optimal Care has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 3
  • 3
  • 0
Reviewer Connection to Assured Optimal Care
  • 2
  • 1
Total of 3, showing 1-3
Review from A P (Daughter of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We changed care provision for our mother to AOC approx six months ago and are very happy with our decision! They are a small team, which is great for continuity; something which is very important to our mother's needs. Communication, whether to/from the office and with the carers themselves is excellent.
They are friendly, polite and nothing is too much trouble. They are experienced professionals, but we count them all as friends already! We all work together in Mum's best interests. It gives us great peace of mind that her needs are looked after so well daily. Highly recommend.
Reply from Conrado Andres, Director/Nominated Individual at Assured Optimal CareWe are truly delighted to hear you having a such a positive experience with us. Your positive feedback means a lot to our team, and we are always here to serve and endeavor to always delivering our very best. Thank you for your thoughtful and honest feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I M (Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very lucky to find this company when I was looking for help with care they have Polite and willing staff that are punctual and efficient always cheerful and a pleasure to have call. I would strongly recommend them.
Reply from Conrad Andres, Director/Nominated Individual at Assured Optimal CareThank you very much for your wonderful review! We are all delighted to know that you would strongly recommend our company, your kind words means a lot to us and helps us continue to work hard to ensure care services that we offer meets service user's expectations.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N L (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using AOC to assist Mum in the mornings and have been pleased with the support we have received. It gives the family peace of mind that she is being taken care of in a safe and caring way.
Reply from Conrad Andres, Managing Director at Assured Optimal CareWe really appreciate you taking time to leave your review. We are also pleased to hear that you and your mum are happy with the services we provide. I will be sure to share this review with AOC team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Assured Optimal Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Assured Optimal Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Assured Optimal Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (2)

Conrad

Conrad Andres

Job Title: Managing Director Joined: 2023

Conrad Andres is the Director and Nominated Individual. In his role, he provides strategic leadership, governance, and oversight of all regulated activities to ensure the service operates safely, effectively, and in full compliance with CQC requirements. His background in occupational therapy and health and social care enables him to promote person-centred, outcome-focused support that enhances independence, wellbeing, and quality of life. As the Nominated Individual, he ensures that robust systems are in place for clinical governance, quality assurance, and continuous improvement across the service.

Kirby

Kirby Castillon

Job Title: Registered Manager Joined: 2023

Kirby Castilon, Registered Manager, is a qualified United Kingdom Registered Nurse (NMC, 2022) with an NVQ Level 3 in Health and Social Care. In this role, he provides strong managerial leadership, ensuring the safe and effective delivery of care under the regulated activity of Personal Care. He assesses, plans, and oversees the effective care for service users that is evidence-based and person-centred. He leads on governance, medication management, infection control, and risk assessment, maintaining full compliance with CQC regulations and professional standards. His combined clinical expertise gained working in a hospital and management skills ensure high-quality, safe, and effective care that meets the individual needs of every person supported.

Frequently Asked Questions about Assured Optimal Care

What Type of Services does Assured Optimal Care offer?

Assured Optimal Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Assured Optimal Care to verify any information. View our terms and conditions. Assured Optimal Care has an Enhanced Service - more info.