Assured Optimal Care

Office B, 2nd Floor, 9 Guildhall Street, Bury St Edmunds IP33 1PR
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8.5 2 Reviews
  • Assured Optimal Care, Bury St Edmunds
Assured Optimal Care offers a whole range of care in West Suffolk District and Mid Suffolk District areas enabling people to stay living independently in their own homes.

All their care workers have special training before they are carefully matched to the people needing care so they can meet their specific needs.

They will draw up a care plan that is tailored to the individual.

The care they offer includes meal preparation, administering medication, companionship, light housekeeping as well as support with personal care and hygiene.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care
  • Nursing/Nurse Led Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £24.74

Care visits can be flexible to Hours, Minutes (minimum care visit is 30 minutes), Full Day, Full Day & Night, Waking Night Service, Sitting-in Service, Sleep-in Service, Weeks. Call times all depends on service user's needs.

These prices are only a guideline, please contact Assured Optimal Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Owner

  • Assured Optimal Care Ltd

Person in charge

  • Kirby Castillon (Registered Manager)

Admission Criteria

  • The registered provider must not provide personal care in a specialist services to people whose presenting need for care or support is as a direct result of the person's learning disability and or autism at ot from Assured Optimal Care - Main Office.

Assured Optimal Care Reviews (2)

8.5

Assured Optimal Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Assured Optimal Care has 2 reviews.

Overall Experience

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Date Published

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Review from I M (Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very lucky to find this company when I was looking for help with care they have Polite and willing staff that are punctual and efficient always cheerful and a pleasure to have call. I would strongly recommend them.

Reply from Conrad Andres, Director/Nominated Individual at Assured Optimal Care

Thank you very much for your wonderful review! We are all delighted to know that you would strongly recommend our company, your kind words means a lot to us and helps us continue to work hard to ensure care services that we offer meets service user's expectations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N L (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using AOC to assist Mum in the mornings and have been pleased with the support we have received. It gives the family peace of mind that she is being taken care of in a safe and caring way.

Reply from Conrad Andres, Managing Director at Assured Optimal Care

We really appreciate you taking time to leave your review. We are also pleased to hear that you and your mum are happy with the services we provide. I will be sure to share this review with AOC team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Assured Optimal Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Assured Optimal Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Assured Optimal Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

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Conrado Andres

Job Title: Nominated Individual

Joined: 2023

Conrad is the business development manager who represents Assured Optimal Care and the first point of contact for the Care Quality Commission with more than 10 years of experience in the healthcare sector. He works hand in hand with the registered manager to direct the development of policy regarding the services within the organisation in accordance with legislative requirements, relevant regulations, recognised standards, and best practices set by the regulating body.

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Kirby Castillon

Job Title: Registered Manager

Joined: 2023

Mr Kirby Castillon is the registered manager of Assured Optimal Care with 18 years of experience in the healthcare sector including working in care homes, domiciliary care and hospital. A dynamic individual with excellent nursing and leadership skills who has a track record of delivering excellence in a professional manner through direct nursing care in Royal Papworth Hospital.

Frequently Asked Questions about Assured Optimal Care

What Type of Services does Assured Optimal Care offer?

Assured Optimal Care offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Assured Optimal Care to verify any information. View our terms and conditions. Assured Optimal Care has an Enhanced Service - more info.