Haywood Homes

20 Union Street, Market Rasen LN8 3AA
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9.9 12 Reviews
  • Haywood Homes, Market Rasen
Haywood Homes gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine and help with household chores such as shopping, cleaning and preparing meals.

Providing physical support that includes household tasks and personal care. Maintaining optimal safety standards throughout client home and care environments, prioritising risk - reduction, health and hygiene.

Staff can also offer companionship, complex care and respite care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £1750 – £2200

These prices are only a guideline, please contact Haywood Homes to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Haywood Homes Ltd

Person in charge

  • Olivia Mpehla (Director/Registered Manager)

Haywood Homes Reviews (12)

9.9

Haywood Homes has a Review Score of 9.9 (9.897) out of 10, based on 12 reviews in the last 2 years.
Over all time Haywood Homes has 12 reviews.

Overall Experience
  • 10
  • 2
  • 0
  • 0
  • 0
Date Published
  • 12
  • 2
  • 3
  • 12
  • 0
Reviewer Connection to Haywood Homes
  • 7
  • 2
  • 2
  • 1
Total of 12, showing 1-12
Review from Deborah K (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found myself in an emergency situation as my Dad was being discharged from hospital and I needed extra help with him at home. I spoke to the owner of Haywood Homes and then the Manager - both were professional and empathetic, plus a care package was sorted out immediately. I also got some very useful
advice from the Manager regarding managing my Dad's care needs. Very impressive.


We have a great team of male carers who come to do personal care for my elderly Dad morning and early evening. Each carer is personable and enthusiastic plus they all treat my Dad with dignity and respect. In fact, we look forward to their visits, as they lift our spirits and are very amusing!


I would like to thank everybody at Haywood Homes for making both our lives easier.

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Review from Katie D (Mother of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not imagine life now without Haywood Homes since they started caring for my son in January 2025. Every single carer is dedicated to providing the absolute best care for my son. They are patient, kind, experienced, compassionate and treat my son like the unique individual that he is. They consistently
maintain my son's dignity whilst offering empathy and reassurance. Each carer also lets their own personality shine through and taps into my son's interests, giving him the opportunity to share his passions whilst also sharing the passions of his carers. My son looks forward to each carer visit and they have made such a huge difference to his quality of life. The carers cannot do enough for myself and my son, and have also built up fantastic relationships with my other children, ensuring they are comfortable with carers in their home. The management team are absolutely fantastic, always ensuring we have the times that we need and offering flexibility when needed.
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Review from Nicky W (Mother of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not thank the company enough for standing in last minute when care was needed for my daughter. The carer who attended was lovely. She carried out all her duties well, is very approachable with a caring bedside manner.
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Review from Iolanda F (Mother of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are incredible!
They started during family crises (my son has severe autism, nonverbal and ADHD) and they provided us with first of all home safety, and emotional support and made our home look lovely again! We have great chats, laughs, and talk about life overall and carers are very invested
in learning to give the best support for our family.
They are part of our family now too and that was our aim as well!
Very flexible on shift hours. Good communication. Highly recommend!
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Review from N N (Mother of Client) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good carers. Coming on time. Take good care. Really like your family. I appreciate your honesty and kindness. I was very happy with your service and support. I really recommend it to anyone. Thank you.
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Review from D S (Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the beginning, I was stressed because I didn't know what it was like For a couple of days I was stressed and I was crying a lot didn't tell anyone because I didn't feel like it but I knew I would get help. 1st worker when he came was a Goat I mean the greatest of all time he helped me a lot of
course I respect him I helped as well. Other workers, I had a few problems because he had trouble understanding English and it was making me mad. I talked with the manager and of course, she helped she always helps when I have worries, and she is always by my side and I am as well. But overall it was good in here I'm so ever grateful they changed me from being in negative thoughts to All positive I'm the new changed lad I always wanted to be. Much love Dariusz
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Review from K W (Mother of Client) published on 7 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son very much enjoys and looks forward to his days out with his friends from Haywood Homes. I get regular updates and photos of what he has been doing. Overall I'm very satisfied with the care he is being provided.
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Review from Ann L (Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two girls I have are very caring do anything for me especially one staff member who goes overboard, washing, doing laundry. The whole team are very helpful in washing, laundry, making meals, dishwasher, shopping going to the doctors and getting food shopping.
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Review from Gemma B (Mother of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two carers met my son for the first time today he is nonverbal autistic and has ADHD, he interacted well with carers, as they put themselves out to get him to engage with them, he is hard to keep occupied but they managed it.
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Review from Marie T (Mother of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed some emergency and then ongoing care. Both myself and my child who is cared for have been treated with kindness and respect at all times. Very flexible and nothing is too much trouble. My child loves their carers and looks forward to them coming.
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Review from Roy J (Father of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had very good service from our child's personal assistant and the management. Really appreciated and a big relief to our whole family after some difficult weeks!
The carer is very attentive and friendly and our child is always happy with the care!
Thank you!
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Review from S M (Daughter of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haywood Homes provided a wonderful carer; kind, compassionate, highly professional and experienced.
Our needs were understood from the point of enquiry and we are grateful for their support at a very sad and difficult time.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Haywood Homes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Haywood Homes is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) ) ÷ 68 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Haywood Homes is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Olivia

Olivia Mpehla

Job Title: Director/Registered Manager Joined: 2022

Olivia's visionary leadership and commitment to excellence, have propelled Haywood Homes to the forefront of the industry.


Under her guidance, the organisation has flourished and gained a reputation for delivering outstanding care services.

Lindsay

Lindsay Roberts

Job Title: Registered Service Manager Joined: 2023

Lindsay has an impressive background in health and social care and a wealth of experience in managing different care services, she is known for her person-centred approach and for providing positive outcomes, to empower the users of our services.

Frequently Asked Questions about Haywood Homes

What Type of Services does Haywood Homes offer?

Haywood Homes offers Home Care.

How many Carers does Haywood Homes employ?

Haywood Homes employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haywood Homes to verify any information. View our terms and conditions. Haywood Homes has an Enhanced Service - more info.