GoodOaks Homecare - Epsom, Reigate and Elmbridge

64 South Street, Epsom KT18 7PH
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9.5 5 Reviews
  • GoodOaks Homecare - Epsom, Reigate and Elmbridge, Epsom
GoodOaks Homecare delivers high-quality care and support with the goal to help people continue to live independently and comfortably at home.

Divided into two sectors of homecare, GoodOaks Homecare offers both visiting care and live-in care.

Visiting care professionals can help with anything from a 30 minute daily visit to help with meal prep, to supporting individuals with complex conditions and needs.

Live-in care is designed around the client and means the care professional will stay with them in their own home. They will help to manage household tasks, provide personal care, companionship and much more.

Completely person-centred, every care plan is designed to meet the individual requirements of each person, incorporating care needs as well as preferences and choice. Care plans are also closely monitored, ensuring the team can modify them to meet any changes to the person's needs.

Recognising that the best way to offer quality care is to work with quality care professionals, all care professionals are chosen for their experience and compassion, and offered training to equip them with the skills and knowledge to offer the best possible care to all clients.
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Care Provided by GoodOaks Homecare - Epsom, Reigate and Elmbridge

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Emma Manning (Registered Manager)

GoodOaks Homecare - Epsom, Reigate and Elmbridge Reviews (5)

9.5

GoodOaks Homecare - Epsom, Reigate and Elmbridge has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time GoodOaks Homecare - Epsom, Reigate and Elmbridge has 5 reviews.

Overall Experience
  • 5
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Date Published
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Reviewer Connection to GoodOaks Homecare - Epsom, Reigate and Elmbridge
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Total of 5, showing 1-5
Review from Beverley L (Daughter of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a client of GoodOaks for two months now, and we are very happy with the carers who come. They treat my father with dignity, are punctual & are very kind. My father has speech problems & the carers all know how to communicate with him. It's such peace of mind to know he is being well
looked after when we are not around.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
Thank you so much for the kind words and thoughtful review. We are truly grateful for the opportunity to support your father. We shall feed this back to our care professionals. It means a lot to us to…read more
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Review from Leonora C (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do feel compelled to write a review for GoodOaks, in recognition of the excellent service I have received. I contacted them in January 2025 to arrange companion care for my father on his return home from respite care. I wanted someone to be with my father for the whole day while I was out at work.
Firstly, GoodOaks were one of the few service providers who could provide this service and in addition, they were the only ones who could guarantee that it would be the same person for the duration of the day.
They visited and assessed within 48 hours, matched Dad with the best companion and were able to start the following week.
The companion they matched Dad with was perfect. My father is so bonded with her and she has really added value to his life. For context, he's bedridden with vascular dementia and frailty.
Yes, they may appear expensive per hour but there are no hidden fees that other agencies add, so the price you are quoted is what you pay.
Fab!
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
Thank you so much for your kind words and thoughtful review. We're truly grateful for the opportunity to support your father and are so pleased to hear that the companion has made such a positive…read more
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Review from Maureen F (Client) assisted by family/friend published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm incredibly grateful for the support and care provided by GoodOaks. From the start, their team has been professional, helpful & attentive, always willing to go the extra mile. The carers they provide are not only skilled but also compassionate, ensuring that all needs are met with respect and kindness.
Communication has been excellent thank you they've always been quick to address my concerns. I truly appreciate the personalised care they offer, which makes a significant difference in improving quality of life. I highly recommend GoodOaks to anyone in need of care giving services. Their dedication & exceptional service have made a challenging time much easier to navigate.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
Thank you so much for your kind words and for taking the time to share your experience with GoodOaks Epsom & Reigate. We are truly delighted to hear that our team has been able to provide the…read more
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Review from Graeme B (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at GoodOaks Homecare Epsom treated my mother with the utmost respect. Over the time they were her carers, her care needs changed significantly and Goodoaks adapted accordingly. They organized for her to have a hospital bed as things changed also an air mattress for her comfort. My mother became
very fond of all her carers at Goodoak. I highly recommend the whole team and I am very grateful for the care and attention they showed my mother. Thank you all.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
Hi Graeme, thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to care for your mother and we are so pleased to hear that she felt…read more
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Review from Trevor P (Relative of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An elderly relative, aged 92, had recently deteriorated in her ability to be able to care for herself at home. Contact was made with Age UK Banstead who provided a list of care companies that might be able to assist. The only one who picked up and was able to assist was GoodOaks Homecare.
She had been
unwilling to accept care previously but realised that this was now necessary. It was critical that an early solution be found and GoodOaks was brilliant at responding both extremely quickly and also providing the solution required. A day after the initial contact the two managers from GoodOaks met with her, her daughter and others. This was followed by the agreed care package starting the following morning, less than 48 hours since the initial contact, absolutely amazing, thank you to them both.
The care being provided is first class with excellent continuity of carers.
We cannot recommend GoodOaks enough as they have left us feeling that she is in good hands and her needs are catered for.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
Dear Trevor, thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. It was our pleasure to support your relative during this important…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for GoodOaks Homecare - Epsom, Reigate and Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for GoodOaks Homecare - Epsom, Reigate and Elmbridge is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Epsom, Reigate and Elmbridge is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (2)

Emma

Emma Manning

Job Title: Registered Manager Joined: 2024

My role is to support the function of both the visiting and live-in care services we provide to our clients. I also ensure the branch is CQC compliant and that clients receive quality, safe care, that follows GoodOaks’ policies and procedures. Keeping our clients safe and well cared for in the homes that they love, is our number one priority.

Dhanuka

Dhanuka Corea

Job Title: Director Joined: 2023

“I am deeply passionate about creating a positive impact within my community and providing assistance to those in need. My primary goal is to identify compassionate and dedicated care professionals and deliver a premium service while upholding the highest standards of quality and compliance".

Frequently Asked Questions about GoodOaks Homecare - Epsom, Reigate and Elmbridge

What Type of Services does GoodOaks Homecare - Epsom, Reigate and Elmbridge offer?

GoodOaks Homecare - Epsom, Reigate and Elmbridge offers Home Care.

How many Carers does GoodOaks Homecare - Epsom, Reigate and Elmbridge employ?

GoodOaks Homecare - Epsom, Reigate and Elmbridge employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Epsom, Reigate and Elmbridge to verify any information. View our terms and conditions. GoodOaks Homecare - Epsom, Reigate and Elmbridge has an Enhanced Service - more info.