For over 20 years, Vestra Homecare has supported vulnerable adults across the North East. The organisation recognises that, for many individuals, receiving care at home is a more effective and comfortable alternative to moving into residential care. Home care enables people to maintain their independence and continue living in familiar surroundings for as long as possible.
Vestra Homecare offers a flexible range of services tailored to individual needs, from 30-minute pop-in...
Care Provided by Vestra Homecare Hartlepool Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £26.44
- Weekly Live-in Care Fees: from £1,600
- 30 Minute Visiting Care Fees: from £13.22
Contact Vestra Homecare Hartlepool Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Vestra Homecare Ltd
- Private Owned
Person in charge
- Emma Sword (Director)
Vestra Homecare Hartlepool Ltd Reviews (10)
Vestra Homecare Hartlepool Ltd has a Review Score of 9.4 (9.383) out of 10, based on 10 reviews in the last 2 years.
Over all time Vestra Homecare Hartlepool Ltd has 10 reviews.
Ok some of my carers are ok but some are moderately satfactory.
Thank you for your feedback. We're glad to hear that some of your carers have met your expectations, but we're sorry that your overall experience has only been moderately satisfactory. We take all feedback seriously and will use your comments to improve the consistency and quality of...
I am extremly overjoyed and appreciative with the care and support I'm geting of all the girls they are all amazing I can't thank Vestra enough.
Thank you so much for your kind words-it truly means a lot to us. We're delighted to hear how supported you feel, and we'll be sure to share your lovely feedback with the team. Your appreciation is what keeps us motivated to provide the best care possible
Kind regards Emma
Service is very good. Staff treat us with dignity and always supportive kind and caring and take time to listen. And notice health problems before I noticed myself. Alway caring and helpful. So beyond the necessary care needed. Thank you very much.
Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a lot to know our team's care, attention, and compassion are making a difference. Your feedback encourages us to keep delivering the highest standard of support every day.
Kind regards Emma
Vestra has been an invaluable service for me, especially regarding meals, laundry and appointments etc. I have built some very positive relationships with some carers. There are some who I consider exceptional, as they instinctively know what I need as they have taken the time to get to know me. Overall the carers are polite + friendly.
Thank you for your thoughtful feedback. We are delighted to hear that Vestra has provided valuable support with your daily needs and that you have developed positive relationships with our carers. It is especially encouraging to know that their attentiveness and dedication have had a...
A big Thank You must go to Emily from the office for getting the district nurses involved in caring for My Wife's leg sores.
Louise & Diane Have been caring for My Wife for 16 years now & when I've been unwell they've made sure we never went without any essentials. Our own Guardian Angels.
Without the help from the Carer's our life would be severely impacted
Thank you so much for sharing your experience with us. We're truly touched by your kind words and are so pleased to have supported you and your wife over the years. It means a great deal to know our team, especially Emily, Louise, and Diane, have made such a positive difference. Your...
Brilliant experience for my grandmother from the company and all staff on a regular basis! Honestly brilliant company which always comply with my grandmothers needs. Top class care service would recommend to anyone.
Thanks again, Emma
Vestra looked after my dad for many years, and my brother and I could not have kept him living in his bungalow for so long without their help and input.
Dad is 99 and totally blind, with very poor mobility. He has finally had to move into a care home, but with a lot of help from Vestra, we had managed to keep him at home, where he wanted to be, for many years.
Staff were always kind and respectful to him, and management were always just a local telephone call away, and were happy to discuss and adapt to his ever changing needs.
With dad now finally moving into a care home, we have reached another chapter in his (long) life, but on behalf of me and my brother, I just want to genuinely thank all the Vestra staff for the great care they provided for dad.
Thank you so much for sharing your heartfelt feedback. It's been a true privilege to support your dad over the years and to help him remain in the comfort of his own home for as long as possible. We're so pleased to hear that our team made a positive difference and provided the care,...
Excellent service very helpful and caring staff always treated with dignity and listened to the management are very approachable and always on call to sort out any problems that you may have overall a good care provider
Our team works hard to provide compassionate, reliable, and high quality care, so it means a lot to know that this has made a difference to you and your family. Your...
I have an excellent carer who looks after my son ,who has autism and learning disabilities, shes fantastic with him ,and he looks forward to her coming, she is really patient with him and takes care of his needs and they always have a good giggle,I know I can go out to work without worrying because I always know hes well looked after and in good hands
Thank you for this lovely review. We really appreciate your feedback and will ensure your kind words are passed onto the staff. Thanks again for taking the time to add a review. Emma
I am delighted with the care, consideration for my wellbeing that is shown to me by members of staff. The standard of cleaning is of the highest quality, they can be relied on to come on the days requested always identified by their uniform ,never rushed and always ask if I am well ,offered a warm drink etc.
Hi Dorothy, thank you so much for the lovely feedback. It is heart warming to hear about the high quality services provided by staff across Hartlepool. Thanks again, Emma
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Vestra Homecare Hartlepool Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Vestra Homecare Hartlepool Ltd.
Meet the Team (2)
Ashley Joyce is a Regional Manager at Vestra Homecare with over 15 years of experience in the health and social care sector. Throughout her career, she has worked with both local and national care organisations, gaining extensive knowledge of domiciliary care operations, leadership, and regulatory compliance.
Ashley has progressed through a variety of roles, including Care Worker, Supervisor, Care Coordinator, and Registered Manager, developing strong leadership and operational management skills. In her current role, she supports branch teams, maintains high service standards, and ensures compliance with the Care Quality Commission.
She is passionate about delivering high-quality, person-centred care and is committed to improving outcomes for vulnerable adults, helping them live safely and independently in their own homes while supporting the development of compassionate and skilled care teams
Emma Sword is a director at Vestra Homecare. She has served on the board since June 2021 and brings leadership and strategic oversight to the company’s operations.
Emma has worked in the domiciliary care sector for over 15 years, beginning her career in recruitment before progressing into branch management and senior leadership. Before her current role, she was a regional director for a national organisation, responsible for overseeing large teams of care workers and ensuring high standards of service across multiple locations.
She is passionate about being hands-on and client-facing, recognising and rewarding staff for their dedication, and celebrating the excellence that the care industry provides.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vestra Homecare Hartlepool Ltd to verify any information. View our terms and conditions. Vestra Homecare Hartlepool Ltd has an Enhanced Service - more info.