For over 20 years, Vestra Homecare has supported vulnerable adults across the North East. The organisation recognises that, for many individuals, receiving care at home is a more effective and comfortable alternative to moving into residential care. Home care enables people to maintain their independence and continue living in familiar surroundings for as long as possible.
Vestra Homecare offers a flexible range of services tailored to individual needs, from 30-minute pop-in...
For over 20 years, Vestra Homecare has supported vulnerable adults across the North East. The organisation recognises that, for many individuals, receiving care at home is a more effective and comfortable alternative to moving into residential care. Home care enables people to maintain their independence and continue living in familiar surroundings for as long as possible.
Vestra Homecare offers a flexible range of services tailored to individual needs, from 30-minute pop-in visits to full 24-hour live-in care. Vestra Homecare Hartlepool is a contracted homecare provider for Hartlepool Borough Council, delivering domiciliary care services to individuals living within the local community.
All care services are delivered by dedicated, compassionate, and well-trained staff. Vestra Homecare recognises the importance of trust when welcoming care assistants into someone’s home and is committed to ensuring that every individual is treated with dignity, respect, and professionalism.
All employees undergo a rigorous recruitment and selection process, which includes reference checks, background checks, and criminal record checks. Prospective staff are also required to successfully complete a comprehensive face-to-face induction training programme held at the company’s local offices. This programme covers nationally recognised topics known as the Care Certificate. Vestra Homecare is committed to investing in the ongoing development of its staff. Training continues beyond induction through regular refresher sessions, client-specific training, and opportunities to undertake recognised qualifications.
Through this continued investment in staff training and development, Vestra Homecare strives to provide high-quality, person-centred care that promotes independence, dignity, and an improved quality of life for those they support.
Care Provided by Vestra Homecare Hartlepool Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £26.44
Weekly Live-in Care
From £1,600
The price(s) shown are provided by the agency. Contact Vestra Homecare Hartlepool Ltd for full pricing details and T&Cs.
Contact Vestra Homecare Hartlepool Ltd to get a personalised quote:
Vestra Homecare Hartlepool Ltd has a Review Score of 9.5 (9.483) out of 10, based on 12 reviews in the last 2 years. Over all time Vestra Homecare Hartlepool Ltd has 12 reviews.
Reviewer Connection to Vestra Homecare Hartlepool Ltd
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Showing 12 reviews matching selected criteria
Review from D J (Client / Service User) published on 1 July 2026 Submitted via Postal Card•
Overall Experience
Vesta has enabled me to love an indepented happy life in my own home. The lady who comes weekly always wears her uniform, offers a welcome smile and asks if I am well. Then she commences any task I need to be completed. I have every confidence in this firm as the office is always on hand for advice...
Vesta has enabled me to love an indepented happy life in my own home. The lady who comes weekly always wears her uniform, offers a welcome smile and asks if I am well. Then she commences any task I need to be completed. I have every confidence in this firm as the office is always on hand for advice and support.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Thank you so much for your wonderful review. Were delighted to hear that Vesta has helped you maintain an independent and happy life in your own home. Its lovely to know that you feel comfortable and supported by our care team, and that you have confidence in both our carers and office team. Your kind words mean a great deal to us, and well be sure to share your feedback with the team.
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Review from G G (Wife of Client) published on 22 June 2026 Submitted via Postal Card•
Overall Experience
I am extremely pleased with all my husbands care. The staff are really professional and kind. I cannot say enough about them.
All over needs are met.
I am extremely pleased with all my husbands care. The staff are really professional and kind. I cannot say enough about them.
All over needs are met.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Thank you so much for your wonderful feedback. Were delighted to hear that youre pleased with your husbands care and that our staff have made you feel supported. Providing professional, compassionate care and ensuring all needs are met is incredibly important to us. We truly appreciate your kind words and will be sure to share them with the team.
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Review from D O (Client / Service User) published on 5 June 2026 Submitted via Postal Card•
Overall Experience
Happy with carers and company help me with everything especially when in hospital.
Happy with carers and company help me with everything especially when in hospital.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Thank you so much for your kind review. Were delighted to hear that youre happy with the care and support provided by our team. It means a lot to know that weve been able to help you, especially during your time in hospital. We truly appreciate your feedback and are always here to support you.
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Review from Robert W (Client / Service User) published on 1 May 2026 Submitted via Postal Card•
Overall Experience
Ok some of my carers are ok but some are moderately satfactory.
Ok some of my carers are ok but some are moderately satfactory.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Dear Robert,
Thank you for your feedback. We're glad to hear that some of your carers have met your expectations, but we're sorry that your overall experience has only been moderately satisfactory. We take all feedback seriously and will use your comments to improve the consistency and quality of...
Dear Robert, Thank you for your feedback. We're glad to hear that some of your carers have met your expectations, but we're sorry that your overall experience has only been moderately satisfactory. We take all feedback seriously and will use your comments to improve the consistency and quality of our care. We would really appreciate the chance to discuss your experience further and will contact you directly.
Kind regards Emma
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Review from Christina M (Client / Service User) published on 1 May 2026 Submitted via Postal Card•
Overall Experience
I am extremly overjoyed and appreciative with the care and support I'm geting of all the girls they are all amazing I can't thank Vestra enough.
I am extremly overjoyed and appreciative with the care and support I'm geting of all the girls they are all amazing I can't thank Vestra enough.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Dear Christina, Thank you so much for your kind words-it truly means a lot to us. We're delighted to hear how supported you feel, and we'll be sure to share your lovely feedback with the team. Your appreciation is what keeps us motivated to provide the best care possible
Kind regards Emma
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Review from Carol A (Client / Service User) published on 1 May 2026 Submitted via Postal Card•
Overall Experience
Service is very good. Staff treat us with dignity and always supportive kind and caring and take time to listen. And notice health problems before I noticed myself. Alway caring and helpful. So beyond the necessary care needed. Thank you very much.
Service is very good. Staff treat us with dignity and always supportive kind and caring and take time to listen. And notice health problems before I noticed myself. Alway caring and helpful. So beyond the necessary care needed. Thank you very much.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Dear Carol, Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a lot to know our team's care, attention, and compassion are making a difference. Your feedback encourages us to keep delivering the highest standard of support every day.
Kind regards Emma
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Review from V K (Client / Service User) published on 30 April 2026 Submitted via Postal Card•
Overall Experience
Vestra has been an invaluable service for me, especially regarding meals, laundry and appointments etc. I have built some very positive relationships with some carers. There are some who I consider exceptional, as they instinctively know what I need as they have taken the time to get to know me....
Vestra has been an invaluable service for me, especially regarding meals, laundry and appointments etc. I have built some very positive relationships with some carers. There are some who I consider exceptional, as they instinctively know what I need as they have taken the time to get to know me. Overall the carers are polite + friendly.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Dear V K,
Thank you for your thoughtful feedback. We are delighted to hear that Vestra has provided valuable support with your daily needs and that you have developed positive relationships with our carers. It is especially encouraging to know that their attentiveness and dedication have had a...
Dear V K, Thank you for your thoughtful feedback. We are delighted to hear that Vestra has provided valuable support with your daily needs and that you have developed positive relationships with our carers. It is especially encouraging to know that their attentiveness and dedication have had a meaningful impact on your experience. We will ensure your comments are shared with the team, who will greatly appreciate your recognition.
Kind regards Emma
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Review from John C (Husband of Client) published on 14 April 2026 Submitted via Website•
Overall Experience
My Wife has been receiving homecare since January 2010. In all those years My Wife has never been let down by the Carer's or office staff. Hail, Rain or sunshine My Wife's carer's have always been there with a smile on their faces.
A big Thank You must go to Emily from the office for getting the...
My Wife has been receiving homecare since January 2010. In all those years My Wife has never been let down by the Carer's or office staff. Hail, Rain or sunshine My Wife's carer's have always been there with a smile on their faces. A big Thank You must go to Emily from the office for getting the district nurses involved in caring for My Wife's leg sores. Louise & Diane Have been caring for My Wife for 16 years now & when I've been unwell they've made sure we never went without any essentials. Our own Guardian Angels.
Without the help from the Carer's our life would be severely impacted
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Dear Mr C,
Thank you so much for sharing your experience with us. We're truly touched by your kind words and are so pleased to have supported you and your wife over the years. It means a great deal to know our team, especially Emily, Louise, and Diane, have made such a positive difference. Your...
Dear Mr C, Thank you so much for sharing your experience with us. We're truly touched by your kind words and are so pleased to have supported you and your wife over the years. It means a great deal to know our team, especially Emily, Louise, and Diane, have made such a positive difference. Your appreciation will be passed on to them, and we're grateful to be part of your journey.
Thank you for taking the time to review us, Emma
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Review from Jasmin L (Granddaughter of Client) published on 14 April 2026 Submitted via Website•
Overall Experience
Brilliant experience for my grandmother from the company and all staff on a regular basis! Honestly brilliant company which always comply with my grandmothers needs. Top class care service would recommend to anyone.
Brilliant experience for my grandmother from the company and all staff on a regular basis! Honestly brilliant company which always comply with my grandmothers needs. Top class care service would recommend to anyone.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Hi Jasmin, Thank you so much for your kind words! We're delighted to hear that your grandmother is having such a positive experience with our team. Providing compassionate, reliable care is at the heart of what we do, and your recommendation truly means a lot to us.
Thanks again, Emma
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Review from Jeff C (Son of Client) published on 9 April 2026 Submitted via Website•
Overall Experience
Vestra looked after my dad for many years, and my brother and I could not have kept him living in his bungalow for so long without their help and input.
Dad is 99 and totally blind, with very poor mobility. He has finally had to move into a care home, but with a lot of help from Vestra, we had...
Vestra looked after my dad for many years, and my brother and I could not have kept him living in his bungalow for so long without their help and input.
Dad is 99 and totally blind, with very poor mobility. He has finally had to move into a care home, but with a lot of help from Vestra, we had managed to keep him at home, where he wanted to be, for many years.
Staff were always kind and respectful to him, and management were always just a local telephone call away, and were happy to discuss and adapt to his ever changing needs.
With dad now finally moving into a care home, we have reached another chapter in his (long) life, but on behalf of me and my brother, I just want to genuinely thank all the Vestra staff for the great care they provided for dad.
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Jeff,
Thank you so much for sharing your heartfelt feedback. It's been a true privilege to support your dad over the years and to help him remain in the comfort of his own home for as long as possible. We're so pleased to hear that our team made a positive difference and provided the care,...
Jeff,
Thank you so much for sharing your heartfelt feedback. It's been a true privilege to support your dad over the years and to help him remain in the comfort of his own home for as long as possible. We're so pleased to hear that our team made a positive difference and provided the care, kindness, and flexibility he needed.
We wish your dad all the very best in this next chapter, and we're grateful to have been part of his journey. Your kind thanks mean a great deal to all of us.
Thanks for taking the time to review us Emma
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Review from James L (Husband of Client) published on 1 April 2026 Submitted via Website•
Overall Experience
Excellent service very helpful and caring staff always treated with dignity and listened to the management are very approachable and always on call to sort out any problems that you may have overall a good care provider
Excellent service very helpful and caring staff always treated with dignity and listened to the management are very approachable and always on call to sort out any problems that you may have overall a good care provider
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Thank you so much for your kind review. We're really pleased to hear that you had a positive experience with our care and support.
Our team works hard to provide compassionate, reliable, and high quality care, so it means a lot to know that this has made a difference to you and your family. Your...
Thank you so much for your kind review. We're really pleased to hear that you had a positive experience with our care and support. Our team works hard to provide compassionate, reliable, and high quality care, so it means a lot to know that this has made a difference to you and your family. Your feedback is truly appreciated and will be shared with the team. If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Thanks Emma
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Review from S K (Mother of Client) published on 31 March 2026 Submitted via Website•
Overall Experience
I have an excellent carer who looks after my son ,who has autism and learning disabilities, shes fantastic with him ,and he looks forward to her coming, she is really patient with him and takes care of his needs and they always have a good giggle,I know I can go out to work without worrying because...
I have an excellent carer who looks after my son ,who has autism and learning disabilities, shes fantastic with him ,and he looks forward to her coming, she is really patient with him and takes care of his needs and they always have a good giggle,I know I can go out to work without worrying because I always know hes well looked after and in good hands
↩Reply from Emma Sword, Director at Vestra Homecare Hartlepool Ltd
Thank you for this lovely review. We really appreciate your feedback and will ensure your kind words are passed onto the staff. Thanks again for taking the time to add a review. Emma
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Vestra Homecare Hartlepool Ltd.
Meet the Team (2)
Ashley JoyceJob Title Registered ManagerJoined 2024
Ashley Joyce is a Regional Manager at Vestra Homecare with over 15 years of experience in the health and social care sector. Throughout her career,...
Ashley Joyce is a Regional Manager at Vestra Homecare with over 15 years of experience in the health and social care sector. Throughout her career, she has worked with both local and national care organisations, gaining extensive knowledge of domiciliary care operations, leadership, and regulatory compliance.
Ashley has progressed through a variety of roles, including Care Worker, Supervisor, Care Coordinator, and Registered Manager, developing strong leadership and operational management skills. In her current role, she supports branch teams, maintains high service standards, and ensures compliance with the Care Quality Commission.
She is passionate about delivering high-quality, person-centred care and is committed to improving outcomes for vulnerable adults, helping them live safely and independently in their own homes while supporting the development of compassionate and skilled care teams
Emma SwordJob Title Registered ManagerJoined 2021
Emma Sword is a director at Vestra Homecare. She has served on the board since June 2021 and brings leadership and strategic oversight to the...
Emma Sword is a director at Vestra Homecare. She has served on the board since June 2021 and brings leadership and strategic oversight to the company’s operations.
Emma has worked in the domiciliary care sector for over 15 years, beginning her career in recruitment before progressing into branch management and senior leadership. Before her current role, she was a regional director for a national organisation, responsible for overseeing large teams of care workers and ensuring high standards of service across multiple locations.
She is passionate about being hands-on and client-facing, recognising and rewarding staff for their dedication, and celebrating the excellence that the care industry provides.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vestra Homecare Hartlepool Ltd to verify any information. View our terms and conditions. Vestra Homecare Hartlepool Ltd has an Enhanced Service -what an Enhanced Service includes.
