Vestra Homecare Hartlepool Ltd

Unit 19, Hartlepool Enterprise Ct, Brougham Terrace, Hartlepool TS24 8EY
Review Us
8.0 1 Review
  • Vestra Homecare Hartlepool Ltd, Hartlepool
For over 20 years, Vestra Homecare has supported vulnerable adults across the North East. The organisation recognises that, for many individuals, receiving care at home is a more effective and comfortable alternative to moving into residential care. Home care enables people to maintain their independence and continue living in familiar surroundings for as long as possible.

Vestra Homecare offers a flexible range of services tailored to individual needs, from 30-minute pop-in visits to full 24-hour live-in care. Vestra Homecare Hartlepool is a contracted homecare provider for Hartlepool Borough Council, delivering domiciliary care services to individuals living within the local community.

All care services are delivered by dedicated, compassionate, and well-trained staff. Vestra Homecare recognises the importance of trust when welcoming care assistants into someone’s home and is committed to ensuring that every individual is treated with dignity, respect, and professionalism.

All employees undergo a rigorous recruitment and selection process, which includes reference checks, background checks, and criminal record checks. Prospective staff are also required to successfully complete a comprehensive face-to-face induction training programme held at the company’s local offices. This programme covers nationally recognised topics known as the Care Certificate. Vestra Homecare is committed to investing in the ongoing development of its staff. Training continues beyond induction through regular refresher sessions, client-specific training, and opportunities to undertake recognised qualifications.

Through this continued investment in staff training and development, Vestra Homecare strives to provide high-quality, person-centred care that promotes independence, dignity, and an improved quality of life for those they support.

Care Provided by Vestra Homecare Hartlepool Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £13.22
  • Hourly Visiting Care Fees: from £26.44
  • Weekly Live-in Care Fees: from £1600

These prices are only a guideline, please contact Vestra Homecare Hartlepool Ltd to find out the exact price for your requirements.

Contact Vestra Homecare Hartlepool Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Vestra Homecare Hartlepool Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Sword (Director)

Vestra Homecare Hartlepool Ltd Reviews (1)

8.0

Vestra Homecare Hartlepool Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Vestra Homecare Hartlepool Ltd has 1 review.

Overall Experience
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Reviewer Connection to Vestra Homecare Hartlepool Ltd
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Total of 1, showing 1-1
Review from Dorothy J (Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care, consideration for my wellbeing that is shown to me by members of staff. The standard of cleaning is of the highest quality, they can be relied on to come on the days requested always identified by their uniform ,never rushed and always ask if I am well ,offered a warm drink
etc.
Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdHi Dorothy, thank you so much for the lovely feedback. It is heart warming to hear about the high quality services provided by staff across Hartlepool. Thanks again, Emma
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Vestra Homecare Hartlepool Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Vestra Homecare Hartlepool Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Vestra Homecare Hartlepool Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (2)

Ashley

Ashley Joyce

Job Title: Registered Manager Joined: 2024

Ashley Joyce is a Regional Manager at Vestra Homecare with over 15 years of experience in the health and social care sector. Throughout her career, she has worked with both local and national care organisations, gaining extensive knowledge of domiciliary care operations, leadership, and regulatory compliance.


Ashley has progressed through a variety of roles, including Care Worker, Supervisor, Care Coordinator, and Registered Manager, developing strong leadership and operational management skills. In her current role, she supports branch teams, maintains high service standards, and ensures compliance with the Care Quality Commission.


She is passionate about delivering high-quality, person-centred care and is committed to improving outcomes for vulnerable adults, helping them live safely and independently in their own homes while supporting the development of compassionate and skilled care teams

Emma

Emma Sword

Job Title: Registered Manager Joined: 2021

Emma Sword is a director at Vestra Homecare. She has served on the board since June 2021 and brings leadership and strategic oversight to the company’s operations.


Emma has worked in the domiciliary care sector for over 15 years, beginning her career in recruitment before progressing into branch management and senior leadership. Before her current role, she was a regional director for a national organisation, responsible for overseeing large teams of care workers and ensuring high standards of service across multiple locations.


She is passionate about being hands-on and client-facing, recognising and rewarding staff for their dedication, and celebrating the excellence that the care industry provides.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vestra Homecare Hartlepool Ltd to verify any information. View our terms and conditions. Vestra Homecare Hartlepool Ltd has an Enhanced Service - more info.