Fareni Lifecare Thetford

25 High Street, Feltwell, Thetford IP26 4AF
Review Us
1.2 1 Review
  • Fareni Lifecare Thetford, Thetford
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Care Provided

Types of Home Care

  • Adult Home Care (18+)

Personal Care & Household Services

  • Domestic Services / Home Help

Other Care Provided

  • Older Person Care
  • Dementia
  • Physical Disability

Good to Know

Person in charge

  • Sanjaykumar Barot (Manager)
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Fareni Lifecare Thetford Reviews (1)

1.2

Fareni Lifecare Thetford has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Fareni Lifecare Thetford has 1 review.

Overall Experience

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Date Published

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Review from S P (Granddaughter of Client) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Fareni cared for my grandfather. I used the word 'cared' lightly. First full time carer neglected him and safe guarding was raised with social services. This also resulted in the police being contacted. He then had different carers from Fareni that were professional and okay for several weeks. Due to
the ongoing social services involvement and safeguarding concerns the management and carers changed in a negative way. Yesterday I raised a concern as my grandfather was left upset after his lunch call. This resulted in Fareni handing back his care package with no notice. Thankfully social services sorted a new care provider immediately. Concerns that I verbally raised were never documented and management have declined to admit the truth. I would not recommend Fareni to anyone as my grandfather suffered in various ways.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Fareni Lifecare Thetford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.167 for Fareni Lifecare Thetford is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fareni Lifecare Thetford is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Fareni Lifecare Thetford

What Type of Services does Fareni Lifecare Thetford offer?

Fareni Lifecare Thetford offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fareni Lifecare Thetford to verify any information. View our terms and conditions. Fareni Lifecare Thetford has an Basic Service - more info.