Alina Homecare Epsom & Ewell

My Mum is 94 and her care needs are increasing. Both Mum and I were determined to avoid a Care Home so we approached Alina Homecare in order to explore a greater level of care and independence. From the outset they have been excellent, initially the area manager came to visit us and discussed the care options and associated charges. At first Mum was very much against "Carers" but she has quickly changed her mind and now enjoys her sessions which are twice a week during which her carers initially clean her flat, do her laundry and then take her to the shops, help Mum to do some batch cooking ready for freezing and go for a walk if the weather allows. Recently I was on holiday and I received a call from the Carer saying that Mum was poorly, she offered to arrange a Dr's appointment and to take her but I managed to arrange this via my children. My Mum is a convert which I think speaks volumes about the quality of the services Alina provide

Outstanding service from my first contact with the office. They fully understood the needs of my father and the daily visits we arranged were perfect. The small team allocated to the rota to attend my father meant he got to know them well. This is something many other agencies are unable to provide. A daily updated app enabled me to check his condition daily and any changes in his behaviour or health. The branch have continued to enquire as to his health whilst he has been briefly hospitalised. A fantastic service from a wonderful company. I will be using them again.

Alina provided care for my father and step-mother. Both felt really comfortable and happy to see everyone and they built good relationships with the team over the 18 months or so that they were needed. The team were reliable and really used the detailed assessment to understand the personalities they were dealing with and the specific requests that were made. Having not wanted any care in the beginning, they quickly realised what they had been missing! The team were managed really well and and senior staff reacted quickly to any changes that we wished to make. The right team at the right time. Thank you.

The staff have been looking after me for some time now and I am very pleased with them.

Alina have helped me to continue living independently by providing support. The staff are friendly and non-judgmental which has helped put me at ease. They have good training and worked with me to understand my needs and ensure they are met.

We wish that we had found this care company 6 months ago, after having a bad experience with another care company and a care home, they have restored our faith. The carers my mother-in-law has are worth their weight in gold. The management and team are always on hand to help. Great service.

I am feeling so much better now and a lot more confident that I will get back to my original health. Many thanks, Alina Homecare.

I am an NHS nurse and wanted to state here that the care my mother received from her lovely full time carer, and the team, was exemplary. I was around most of the time and I was so impressed with the kind professionalism and thoughtful arrangements and feedback to us via the app care plan. Our carer was a warm, funny and approchable woman and Mum was very happy in her, and the teams, care. Nothing was too much trouble, thank you.

I was nervous about accepting help but the carers from Alina have made me realise that asking for help is not a failure. My mornings have gone from a struggle to a positive experience which sets me up for the rest of the day.