Cherry's Healthcare Reviews (1)
Cherry's Healthcare has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years. Over all time Cherry's Healthcare has 1 review.
Review from William M (Client) published on 3 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
I have cancelled the cleaning mainly because I am struggling financially and also because I was concerned about the standards.
Reply from Charity Mutiwekurasa, Director/ RM at Cherry's Healthcare
Thank you for your feedback and for highlighting your satisfaction with the first clean. We apologise that the second clean did not meet your expectations. We take your concerns seriously and will address the issues mentioned with our team to ensure this doesn't happen again. We're sorry to see you go, but we completely understand your decision. If your situation changes in the future, we would love the chance to provide you with the high-standard service you deserve. Thank you again for bringing this to our attention.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.2 (7.167) out of 10 for Cherry's Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.167 for Cherry's Healthcare is calculated as follows: ( (3 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 6 Ratings = 4.167
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Cherry's Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.