Cherry's Healthcare

20a-30 Abington Street, Northampton NN1 2AJ
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7.2 1 Review
  • Cherry's Healthcare, Northampton
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £22

These prices are only a guideline, please contact Cherry's Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Cherry's Healthcare Ltd

Person in charge

  • Charity Mutiwekurasa (Manager)
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Cherry's Healthcare Reviews (1)

7.2

Cherry's Healthcare has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Cherry's Healthcare has 1 review.

Overall Experience
  • 1
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Date Published
  • 1
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Reviewer Connection to Cherry's Healthcare
  • 1
Total of 1, showing 1-1
Review from William M (Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first clean was done by a particular member of staff and was a 2-hour clean, she was amazing and I was very satisfied. However, the 2nd cleaning was done by another lady and I was extremely disappointed. The cobwebs on the corners were still there. I had drilled into the wall in the toilet to install
a new toilet roll holder. There was brick dust on the floor and mats. She took the mats outside to shake them but never cleaned the brick dust on the floor.
I have cancelled the cleaning mainly because I am struggling financially and also because I was concerned about the standards.
Reply from Charity Mutiwekurasa, Director/ RM at Cherry's Healthcare

Thank you for your feedback and for highlighting your satisfaction with the first clean. We apologise that the second clean did not meet your expectations. We take your concerns seriously and will address the issues mentioned with our team to ensure this doesn't happen again. We're sorry to see you go, but we completely understand your decision. If your situation changes in the future, we would love the chance to provide you with the high-standard service you deserve. Thank you again for bringing this to our attention.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Cherry's Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.167 for Cherry's Healthcare is calculated as follows: ( (3 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 6 Ratings = 4.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cherry's Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Meet the Team (0)

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Frequently Asked Questions about Cherry's Healthcare

What Type of Services does Cherry's Healthcare offer?

Cherry's Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cherry's Healthcare to verify any information. View our terms and conditions. Cherry's Healthcare has an Basic Service - more info.