AM Homecare Services Ltd

31 Dorset Way, Wokingham RG41 3AL
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9.8 8 Reviews
  • AM Homecare Services Ltd, Wokingham
At AM Homecare services, the team appreciate that every person is a unique individual. Therefore, all care is personalised to the unique needs of each client. Having a values-based recruitment process has enabled them to employ the most passionate and compassionate team, who are dedicated to the client's wellbeing.

The Registered Manager believes that care comes from the heart, therefore the recruitment process focuses on Carers who can provide a very high standard of care and have the heart for care. The Manager has a personal story to tell and believes that in caring for others, she is fulfilling her calling.

So, for AM Homecare Services caring for others is their calling and they strive to ensure they make a positive difference in the lives of clients and that they improve clients' quality of life and wellbeing.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: from £0.01

These prices are only a guideline, please contact AM Homecare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • AM Homecare Services Ltd

Person in charge

  • Venencia Jambo (Registered Manager)
9.8

AM Homecare Services Ltd has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years.
Over all time AM Homecare Services Ltd has 8 reviews.

Overall Experience
  • 8
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Date Published
  • 8
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  • 8
  • 8
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Reviewer Connection to AM Homecare Services Ltd
  • 4
  • 1
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  • 1
Total of 8, showing 1-8
Review from F M (Relative of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM HomeCare Services are wonderful and I have found them to be person-centred, compassionate, and highly professional. The carers demonstrate excellent manual handling skill and risk management. I cannot recommend them enough.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Thank you for such a lovely review. This means a lot to us and our clients, especially because you are another highly regarded professional in the field and you recommend us, it is the most amazing thing to happen to us. We do not take lightly, the trust that clients put in us and we aim to provide the same highest level of care to all our clients. We are happy to say, so far, so very good. Thank you so much.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Sally D (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a brain injury, and slow cognitive decline, Mum now needs a carer to help her with personal care in the mornings and evenings. I haven't met any other carers from AM Homecare Services, but the manager has been excellent with Mum. She is always bright and cheerful, and even when Mum is in a
low mood, the manager manages to get her smiling and laughing. She is always professional but the service she provides is very personal and caring. She is excellent with my Mum who can be stubborn and uncooperative, but also treats her with respect and dignity, never patronizing.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Dear SallyThank you for the kind words. Your Mum is lovely. She is amazing. She really is a Mum first. She calls me just to find out if I am ok. It really warms my heart. Yes, she can be stubborn and uncooperative, but then again, who doesn't get those moments. Lol. We all have our moments, don't we. Through understanding her, we know how to deescalate and calm her down to ensure that by the time we leave, she is feeling better and happy again. We all want to be happy but life gets in the way. doesn't it. There is nothing more comforting than knowing that the person coming to me, understands me and they get me. We all need that person. It is a privilege to be that person to your Mum. One again thank you for giving us an opportunity to care for your lovely Mum.

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Review from Alex D (Son of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am honestly very happy, reassured and pleased with the level of care my mother is receiving. Our home care providers are always very friendly, professional and competent. I have every confidence in them as I know they will provide the highest standard of care for my mother who, I know from experience,
can be very difficult at times.
Our home care providers have excellent communication skills with frequent updates and any matters of concern.
I now have complete piece of mind that my mother is being well cared for by home care providers who really do care for her well being and they are now regarded as our friends.
My mother eagerly looks forward to their visits which, in itself, is the highest compliment I can give.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Oh wooow Alex, what more can I say. We are humbled by your review. I had to hold back tears as I read your review. This is why I joined this industry, it warms my heart. There is nothing more fulfilling than to make a positive impact in the life of another and those that are around them. Your mum is special, we look forward to visiting her everyday, where she will be eagerly waiting to tell us all that happened during the day, the up and down moments but all in all, we never leave without a hard laugh. We would like to thank you for opening yourselves up to accepting us as not just Mum's Carers but as friends as well. You treat us with dignity and respect as we do our job and that means a lot to us. Thank you once again. Regards.

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Review from Paul M (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM Homecare Services Ltd have been assisting and helping my dad for 5 months. The carers are friendly and conscientious and always punctual. They understand his needs and give him the dignity and independence he requires. Definitely would recommend AM Homecare Services Ltd for anyone who requires care
and support.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Thank you very much for your kind words. It is a great honour to care for your dad. Thank you for confirming that the care being provided to him meets his unique needs. We aim to always improve his quality of life and encourage active participation during tasks. This goes in line with his reablement plan we put in place together with you during his needs assessment. Thank you for entrusting us with the care of your dad. Kindest regards.

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Review from Helen E (Wife of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became very ill with his Parkinson's disease last year and AM Homecare was recommended to me to assist with caring for him. The personal and consistent level of service and care that the manager and her team provided were way above my expectations of the Care Profession.
I had in years gone
past experience with my mother who needed help and care in her home and the outcome of her assistance was not good or comparable to the level of personal care offered through AM Homecare. I have recommended AM Homecare before and will continue to do so.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Thank you, Helen, for your kind words. It is always an honour to be entrusted with the care of loved ones and we do not take it lightly at all. We appreciate all the support that we got from you as we cared for your beloved husband. We admire you for your strength, unconditional love and commitment that you always showed. We learnt a lot from you. Indeed, you have recommended us before and we are happy to say the clients are very happy with the service they are receiving. Thank you so much for being who you are and allowing us to witness it. All the best.

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Review from I V (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM are always on time or cover their shifts without issue. My mother is treated firmly (she has dementia), kindly and with respect. AM always highlight any issues with me and takes the time to text regularly.
I have not rated 'value for money' as I do not believe that this type of service is rateable.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Thank you so much for such lovely words. It is amazing that you say you can not put a rating on 'value for money'. This truly warms our hearts. You have said it numerous times that you can not put a monetary value on how much the quality of life of your beloved Mum has improved since we started caring for her. It makes us happy to know that we are making a positive impact in your Mum's life. I must say, though, that your Mum is lovely; she is a happy lady who just wants to laugh and have a good chat. We are definitely enjoying the time we spend with her and all the stories she tells us about the past. Thank you for entrusting us with her care. Our kindest regards.

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Review from Darren S (Son of Client) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was necessary to enlist the services of the AM Homecare company to help out with the care of our mother. We found the staff to be very helpful and accommodating to our requirements acting in a professional manner.
Would not hesitate to recommend their services to anyone who requires help.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services Ltd

Thank you for entrusting us with the care of your beloved mum. It is our principle to ensure that we put in place care that responds to the individual needs of each of our clients. We match each client to 2 key carers to ensure that they build a relationship and therefore enabling us to respond to the unique needs of the client. Emotional support plays a big part in improving one's well being, therefore we work hard to ensure that professional relationships are built between carers and clients and that those relationships feed into other areas to improve and maintain our highest standard of care. Our clients have high expectations because we give them high quality of care, no compromise.

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Review from Sophie D (Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the Home Care provider service for around a month and a half now, and the staff are very helpful and professional. They are a pleasure to be with and always cater for our needs. We are very happy to be in their care.
Reply from Venencia Jambo, Registered Manager - Designate at AM Homecare Services Ltd

Dear Sophie, thank you so much for trusting us with the care of your loved one. It is an honour to be able to make a positive impact in your lives. Kindest regards, AM Homecare Services.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for AM Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for AM Homecare Services Ltd is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) ) ÷ 47 Ratings = 4.979
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AM Homecare Services Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about AM Homecare Services Ltd

What Type of Services does AM Homecare Services Ltd offer?

AM Homecare Services Ltd offers Home Care.

How many Carers does AM Homecare Services Ltd employ?

AM Homecare Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AM Homecare Services Ltd to verify any information. View our terms and conditions. AM Homecare Services Ltd has an Enhanced Service - more info.