AM Homecare Services Ltd

Office FF11, Innovation House, Molly Millars Close, Wokingham RG41 2RX
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9.8 17 Reviews
  • AM Homecare Services Ltd, Wokingham
At AM Homecare services, the team appreciate that every person is a unique individual. Therefore, all care is personalised to the unique needs of each client. Having a values-based recruitment process has enabled them to employ the most passionate and compassionate team, who are dedicated to the client's wellbeing.

The Registered Manager believes that care comes from the heart, therefore the recruitment process focuses on Carers who can provide a very high standard of care and have the heart for care. The Manager has a personal story to tell and believes that in caring for others, she is fulfilling her calling.

So, for AM Homecare Services caring for others is their calling and they strive to ensure they make a positive difference in the lives of clients and that they improve clients' quality of life and wellbeing.
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Care Provided by AM Homecare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: from £0.01
The price(s) shown are provided by the agency. Contact AM Homecare Services Ltd for full pricing details and T&Cs.

Contact AM Homecare Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact AM Homecare Services Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Venencia Jambo (Registered Manager)

AM Homecare Services Ltd Reviews (17)

9.8

AM Homecare Services Ltd has a Review Score of 9.8 (9.763) out of 10, based on 17 reviews in the last 2 years.
Over all time AM Homecare Services Ltd has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to AM Homecare Services Ltd
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Total of 17, showing 1-17
Review from Wendy C (Daughter-in-law of Client) published on 27 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Wasn't sure when first started in December 2025 but think it was trial and error.
There are 2 main carers for my father in law David and Eunice who go above and beyond.
Very friendly and AM always are able to accommodate for extras even at short notice also changes.
They deal with his stoma bag
cope with his deafness and grumpiness with understanding and supportive of us.
Would recommend AM Homecare
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdDear Wendy. Thank you for your kind words. It is a privilege to be able to look after your father-in-law. We don't fault him for being grumpy at times. It cant be easy being in his situation, especially for someone who has been very active all their lives like himself. So we totally understand where his emotional state can be at times and that he also cant help feeling grumpy. We always aim to ensure that each client has consistent Carers. This allows for relationship building and understanding from both sides. David and Eunice are amazing, just like all our Carers. We are blessed to have a really good team that cares from the heart. We will continue to be there for your father-in-law and the family. Kindest regards Venencia
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Review from Julie R (Daughter of Client) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed immediate attendance at a very specific time of day. They were very quick & professional when attending
The perfect match was found for my particulary fussy Dad
We will no doubt use them again & have no hesitation in recommending them
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdDear Julie. Thank you for the kind words. The Carer and your Dad are a perfect match. They are like friends who were just waiting to meet. Its amazing to see how they just hit it off like that. It truly warms our hearts. Kind regards Venencia
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Review from Nick L (Son of Client) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have given a five star review because the carers who visit our parents are kind and efficient in the care they provide. In my mind this is most important. They are also a small team, so Mum & Dad have the same three or four Carers to look after them; this is extremely important for obvious reasons.
For the most part the office is easy and friendlyto deal with. Initially we had some "teething problems", but I now feel my sister and I have a good relationship with the office who are responsive to our needs. Maybe some better tech support / follow up could have been given to my sister to enable her to login to the care site more easily, but I think we got there in the end. I like the way we can ask the Agency to add extra tasks to their visits (like taking the bins out or collecting prescriptions), so we do not have to use neighbors of who we have no oversight.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdDear Nick, thank you so much for the kind words. Yes, we have had some "teething problems" but as one says, it is how we deal with the problems that makes a difference, and how we allow ourselves to learn and produce a best practice for the benefit of everyone that matters most. Thank you for listening to us and for working with us to get the best results for your parents. They are a lovely couple and are blessed to have each other into their old age. Carer consistency is a very important part of our care strategy. We focus on relationship building rather than just getting a task done. We have noticed that clients benefit more from having a relationship with their Carers as they feel understood. In the same way, they Carers as well do benefit from having that relationship which makes them feel appreciated knowing that they are actually having a positive impact in the client's life. This enables the Carers to be able to respond effectively to situations. Kind regards Venencia
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Review from Beverley C (Daughter of Client) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having met a few of the carers who look after my mother I have always found them to be friendly and polite and treat her with dignity and respect. They are always usually on time and do all tasks required.
My mother has adapted well to their visits and that comes from someone who always insisted she
could cope by herself! She appears genuinely happy with the service provided.
Venencia the manager has always been helpful and did a few of mothers care calls for her initial visits.
I have no hesitation in recommending AM Homecare to anyone who is looking for care in the home for an elderly relative.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdOooh, this just makes it all worth it, doesn't it. Thank you for such kind words. After a long hard day and you get such appreciation, it really just feels like, yes, we have served our purpose for one more day. This is what gives us the energy to get up in the morning and push through another day. Thank you Bev for reenergising us, much appreciated. Kindest regards Venencia
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Review from Kate S (Daughter of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Girls are very respectful and kind to my parents
Mum has advanced dementia and they are very patient with her


They do a lot in the time provided
Clean up after them selves also
They let themselves in with key and announce that they are there so as not to surprise parents
Find them polite if I have

to speak with them too
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdDear Kate
Thank you for the kind words. We truly appreciate it. Your parents are lovely. Its amazing to see how they have navigated life together and still are. They way they care for each other is a blessing for all of us to witness. Thank you for the kind words to the girls, they will be very happy when they read the message. Thank you for the opportunity to care for your beloved Mum.
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Review from K A (Son of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found AM Homecare Services to be very professional in caring for my mother. It provides peace of mind to know that someone is visiting her twice daily to help her with personal care and meals etc. If there are any issues which need attention I am contacted very quickly. I know that from speaking
with my mother all the staff who visit her are very caring.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you for your kind words. You Mum is a blessing to all of us. She cares for the Carers as well. She asks how they are doing, says kind words and words of encouragement to them. Her team love her and they fight to go to her. Lol. Thank you for the opportunity to care for her.
Kindest regards
Venencia
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Review from D H (Wife of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Initially I found the carers from AM a bit off-hand but later I realized that maybe some of them were understandably irritated about the extra workload imposed on them over Christmas due to my husband's discharge from hospital at short notice. However, I later realised that most of them are very well
trained and compassionate. My husband was in a vulnerable state and, having gone into hospital late November able to walk with his frame and fully continent, he had come home after 4 weeks unable to walk and incontinent. and due to dementia, he didn't recognize he was in his own home so was constantly asking for me when the carers were doing his personal care. They showed patience and compassion as well as meticulous standards of care, always maintaining my husband's dignity. I used to call one of them the 'men's outfitter' because he always made sure that my husband looked smart in his day clothes as well as being comfortable. The carers also supported me with household tasks.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you D for such lovely words. We totally understand what you were going through. It is such a difficult time for the one who is not well and for their families too. We do our best to ensure we are making a positive impact in the lives of our clients and their families too. We understand that it is important to go beyond the call of duty and support the family in any way we can. Your husband was a good man who was well liked by his Carers. We thank you from the bottom of our hearts for having entrusted us with his care. We are always here for you D. All the best Venencia.
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Review from Robert M (Son of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My life has been made so much easier since AM Homecare started helping my mother (90's with dementia) - I no longer feel guilty juggling work, life and also feeling I should be visiting her at her sheltered accommodation knowing that her meds etc are being taken care of. It is hard to comment on the
level of service Mum receives as she has dementia and I do not witness it so there has to be an element of trust that she is getting the help she needs. If I do have any comments or notice something which isn't quite right AM Homecare attend to it straight away - and they also keep me fully updated and spot things which I just wouldn't and sort them out
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdDear Robert, thank you for such a lovely review. It is an honour to be caring for your lovely Mum. She makes us laugh every time. She never lets an opportunity to laugh pass her by. Thank you for being supportive and responsive when we call on you even at odd hours of the day. It makes our work easier when there is a good partnership and relationship with family. Thank you again.
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Review from T W (Daughter of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM Homecare services have been compassionate, professional and caring with my mother.
They lift her mood when she's down with their care and attention when looking after her and talking to her, they treat her respectfully and with dignity, the portal for keeping me up dated on her care is great and
the manager has also been very helpful and easy to contact.
nothing is too much trouble which is a relief and comforting for the family.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdHello TW, oh what lovely feedback. It is an honour to have an opportunity to care for your Mum. Because of the consistency of the Carers she has, she has managed to develop a beautiful relationship with them where they totally understand her needs. We are honoured to be caring for her and will continue to be a positive support to the family.
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Review from F M (Relative of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM HomeCare Services are wonderful and I have found them to be person-centred, compassionate, and highly professional. The carers demonstrate excellent manual handling skill and risk management. I cannot recommend them enough.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you for such a lovely review. This means a lot to us and our clients, especially because you are another highly regarded professional in the field and you recommend us, it is the most amazing thing to happen to us. We do not take lightly, the trust that clients put in us and we aim to provide the same highest level of care to all our clients. We are happy to say, so far, so very good. Thank you so much.
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Review from Sally D (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a brain injury, and slow cognitive decline, Mum now needs a carer to help her with personal care in the mornings and evenings. I haven't met any other carers from AM Homecare Services, but the manager has been excellent with Mum. She is always bright and cheerful, and even when Mum is in a
low mood, the manager manages to get her smiling and laughing. She is always professional but the service she provides is very personal and caring. She is excellent with my Mum who can be stubborn and uncooperative, but also treats her with respect and dignity, never patronizing.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdDear SallyThank you for the kind words. Your Mum is lovely. She is amazing. She really is a Mum first. She calls me just to find out if I am ok. It really warms my heart. Yes, she can be stubborn and uncooperative, but then again, who doesn't get those moments. Lol. We all have our moments, don't we. Through understanding her, we know how to deescalate and calm her down to ensure that by the time we leave, she is feeling better and happy again. We all want to be happy but life gets in the way. doesn't it. There is nothing more comforting than knowing that the person coming to me, understands me and they get me. We all need that person. It is a privilege to be that person to your Mum. One again thank you for giving us an opportunity to care for your lovely Mum.
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Review from Alex D (Son of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am honestly very happy, reassured and pleased with the level of care my mother is receiving. Our home care providers are always very friendly, professional and competent. I have every confidence in them as I know they will provide the highest standard of care for my mother who, I know from experience,
can be very difficult at times.
Our home care providers have excellent communication skills with frequent updates and any matters of concern.
I now have complete piece of mind that my mother is being well cared for by home care providers who really do care for her well being and they are now regarded as our friends.
My mother eagerly looks forward to their visits which, in itself, is the highest compliment I can give.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdOh wooow Alex, what more can I say. We are humbled by your review. I had to hold back tears as I read your review. This is why I joined this industry, it warms my heart. There is nothing more fulfilling than to make a positive impact in the life of another and those that are around them. Your mum is special, we look forward to visiting her everyday, where she will be eagerly waiting to tell us all that happened during the day, the up and down moments but all in all, we never leave without a hard laugh. We would like to thank you for opening yourselves up to accepting us as not just Mum's Carers but as friends as well. You treat us with dignity and respect as we do our job and that means a lot to us. Thank you once again. Regards.
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Review from Paul M (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM Homecare Services Ltd have been assisting and helping my dad for 5 months. The carers are friendly and conscientious and always punctual. They understand his needs and give him the dignity and independence he requires. Definitely would recommend AM Homecare Services Ltd for anyone who requires care
and support.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you very much for your kind words. It is a great honour to care for your dad. Thank you for confirming that the care being provided to him meets his unique needs. We aim to always improve his quality of life and encourage active participation during tasks. This goes in line with his reablement plan we put in place together with you during his needs assessment. Thank you for entrusting us with the care of your dad. Kindest regards.
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Review from Helen E (Wife of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became very ill with his Parkinson's disease last year and AM Homecare was recommended to me to assist with caring for him. The personal and consistent level of service and care that the manager and her team provided were way above my expectations of the Care Profession.
I had in years gone
past experience with my mother who needed help and care in her home and the outcome of her assistance was not good or comparable to the level of personal care offered through AM Homecare. I have recommended AM Homecare before and will continue to do so.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you, Helen, for your kind words. It is always an honour to be entrusted with the care of loved ones and we do not take it lightly at all. We appreciate all the support that we got from you as we cared for your beloved husband. We admire you for your strength, unconditional love and commitment that you always showed. We learnt a lot from you. Indeed, you have recommended us before and we are happy to say the clients are very happy with the service they are receiving. Thank you so much for being who you are and allowing us to witness it. All the best.
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Review from I V (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AM are always on time or cover their shifts without issue. My mother is treated firmly (she has dementia), kindly and with respect. AM always highlight any issues with me and takes the time to text regularly.
I have not rated 'value for money' as I do not believe that this type of service is rateable.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you so much for such lovely words. It is amazing that you say you can not put a rating on 'value for money'. This truly warms our hearts. You have said it numerous times that you can not put a monetary value on how much the quality of life of your beloved Mum has improved since we started caring for her. It makes us happy to know that we are making a positive impact in your Mum's life. I must say, though, that your Mum is lovely; she is a happy lady who just wants to laugh and have a good chat. We are definitely enjoying the time we spend with her and all the stories she tells us about the past. Thank you for entrusting us with her care. Our kindest regards.
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Review from Darren S (Son of Client) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was necessary to enlist the services of the AM Homecare company to help out with the care of our mother. We found the staff to be very helpful and accommodating to our requirements acting in a professional manner.
Would not hesitate to recommend their services to anyone who requires help.
Reply from Venencia Jambo, Registered Manager at AM Homecare Services LtdThank you for entrusting us with the care of your beloved mum. It is our principle to ensure that we put in place care that responds to the individual needs of each of our clients. We match each client to 2 key carers to ensure that they build a relationship and therefore enabling us to respond to the unique needs of the client. Emotional support plays a big part in improving one's well being, therefore we work hard to ensure that professional relationships are built between carers and clients and that those relationships feed into other areas to improve and maintain our highest standard of care. Our clients have high expectations because we give them high quality of care, no compromise.
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Review from Sophie D (Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the Home Care provider service for around a month and a half now, and the staff are very helpful and professional. They are a pleasure to be with and always cater for our needs. We are very happy to be in their care.
Reply from Venencia Jambo, Registered Manager - Designate at AM Homecare Services LtdDear Sophie, thank you so much for trusting us with the care of your loved one. It is an honour to be able to make a positive impact in your lives. Kindest regards, AM Homecare Services.
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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for AM Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for AM Homecare Services Ltd is calculated as follows: ( (83 Excellents x 5) + (16 Goods x 4) ) ÷ 99 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for AM Homecare Services Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about AM Homecare Services Ltd

How many Carers does AM Homecare Services Ltd employ?

AM Homecare Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AM Homecare Services Ltd to verify any information. View our terms and conditions. AM Homecare Services Ltd has an Enhanced Service - more info.