Tile House Hub

34 Victoria Avenue, Shanklin PO37 6LS
Review Us
8.5 2 Reviews
  • Tile House Hub, Shanklin
Tile House Hub in the Isle of Wight provides home care services to people who need support in their own homes.

Home care services include personal care, assistance with household chores, complex care, dementia care etc.

Trained staff give people dignity and respectful care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £30

Get in touch for current prices.

These prices are only a guideline, please contact Tile House Hub to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Island Healthcare

Person in charge

  • Laura Simpson (Manager)

Tile House Hub Reviews (2)

8.5

Tile House Hub has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Tile House Hub has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
2
2
2
0

Review from P P (Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great kindness and professionalism.

Reply from Ian James Bennett, Managing Director at Tile House Hub

Thank you so much for your review, it's always valuable to receive feedback from our clients and their families.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Stepdaughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough my gratitude to all the staff involved with the care of my stepfather.
The care, attention to detail, empathy and kindness that we have recieved, each and every day, is invaluable to his health and wellbeing, physically and mentally. Enabling him to remain in his own home where
he so wants to be. Nothing is too much trouble, from taking phone calls from myself when I am worried about him, bringing him a lovely home cooked meal from the hub, or taking time to simply just have a chat with him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Tile House Hub is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tile House Hub is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tile House Hub is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Laura

Laura

Job Title: Registered Manager

Joined: 2004

Laura started with Island Healthcare Ltd in 2004 and currently holds NVQ 2 & 4 and an Institute of Leadership and Management Certificate.

Frequently Asked Questions about Tile House Hub

What Type of Services does Tile House Hub offer?

Tile House Hub offers Home Care.

How many Carers does Tile House Hub employ?

Tile House Hub employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tile House Hub to verify any information. View our terms and conditions. Tile House Hub has an Enhanced Service - more info.