Fellside Homecare

Fellside Homecare, 7b Pixel Mill, 44 Appleby Road, Kendal LA9 6ES
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9.8 12 Reviews
  • Fellside Homecare, Kendal
Fellside Homecare provides bespoke, personalised care and support to you or your loved ones, in the comfort, convenience and security of your own home.

Their bespoke and person-centred services are tailored for and available to adults aged 18 and over.

Fellside Homecare's objective is to provide a bespoke and tailor-made service, personalised to each individual they have the privilege to care for, in order to enrich and enhance the lives of both clients, and their own care workers.

At Fellside Homecare, staff understand the importance of treating every individual they support with dignity and respect and the importance of treating their clients as though they were caring for a member of their own family. Carers will always take a person-centred approach towards all clients. They will work closely with each client and their families to develop a care plan tailored to their unique needs and preferences.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38

These prices are only a guideline, please contact Fellside Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Fellside Homecare Ltd

Person in charge

  • Phil Henderson (Manager)

Fellside Homecare Reviews (12)

9.8

Fellside Homecare has a Review Score of 9.8 (9.836) out of 10, based on 12 reviews in the last 2 years.
Over all time Fellside Homecare has 12 reviews.

Overall Experience
  • 10
  • 2
  • 0
  • 0
  • 0
Date Published
  • 12
  • 4
  • 5
  • 12
  • 0
Reviewer Connection to Fellside Homecare
  • 6
  • 5
  • 1
Total of 12, showing 1-12
Review from Paul B (Client) assisted by family/friend published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, there was a lack of confidence with a certain staff member; however, the situation has now been resolved, and I am very happy with my carers.
On occasion, there has been a lack of staff to cover my care shift.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you for your honest feedback. We really appreciate your patience and understanding while we worked through the changes you requested with your carers. At Fellside, each client has a small, dedicated team of carers rather than us sending just anyone, which meant we had a few challenges covering calls at the time. We're pleased to say this has now been resolved and you now have a consistent team in place. We're also glad we could quickly address your initial concerns and that you are now happy with the care you receive. Your comments mean a lot to us, and we're committed to making sure your care continues to run smoothly. Thank you from us all at Fellside Homecare

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Review from Zoe B (Daughter of Client) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Now Dad has got settled with his personal carer(s) he is very happy with the service from Fellside.
The app works well and keeps me up to date with everything.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you so much for your kind words. Were really pleased to hear that your dad has settled in well with his carers and is happy with the support hes receiving. Its also great to know the app is helping you stay updated and reassured. We truly value your feedback and look forward to continuing to support your dad with the best possible care.

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Review from Jayne W (Daughter of Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a daughter and her son we needed external help with our mum who had Alzheimer and blindness. We can honestly say that we have never experienced a more professional and caring company. From the first visit our mum bonded with them all straight away and looked forward to their visits. The level of
care was outstanding and we would highly recommend them.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you so much for your kind and heartfelt words. We're truly touched to hear that your experience with Fellside Homecare made such a difference during a very difficult time for your family. It was a privilege to support your mum, and we're so glad to know she felt comfortable and looked forward to our visits. Your feedback means a great deal to everyone involved in your mum's care. Thank you again for placing your trust in us, and for your recommendation; it truly means the world to us. From us all at Fellside Homecare

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Review from Tracy W (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Fellside Home care wonderful when my Mum was put on end of life care at home. They were friendly , helpful compassionate, and caring. Not only to my Mum but to me too. Nothing was to much trouble. They gave me advice from experience which helped Mum get the best care possible.
They spent extra
time when required to take Mum out when I had to work.
They spent time talking and getting to know her, and we never felt like time was a problem or they were rushing.
I would 100% recommend them to anyone that requires home care.
When Mum passed away they were so kind and available on the phone at a late hour. They even attended her funeral. Thank you Fellside Home care.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you so much for your lovely words - they truly mean a lot to all of us here at Fellside. It was a real privilege to care for your Mum and to support you during such a difficult time. We're so glad you felt our team was there not just for your Mum, but for you too. That's exactly what we aim for - to be a comforting presence and a helping hand when it's needed most. Your Mum was a wonderful person, and we're grateful we had the chance to get to know her. Thank you for trusting us and for allowing us to be part of your journey. We were honoured to attend her funeral and to celebrate her life with you. Sending you our heartfelt thanks and very best wishes - and please don't hesitate to reach out if you ever need us.From us all at Fellside Homecare

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Review from A W (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two lady carers who look after my mum were present when an ambulance had to be called and were very helpful in passing on medication details and information to the paramedics. They remained there till she went to the hospital and were very professional and kind also taking care of dad while this
was going on. Also, the office has checked up on how mum was to see if she was alright.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you for taking the time to leave us this lovely review it really does mean a lot to us. Thank you again from us all at Fellside Homecare

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Review from D G (Client) assisted by family/friend published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very impressed with Fellside Homecare. When we initially made contact they came to meet me and did a thorough assessment of my needs. They introduced each member of the team that would be caring for me in advance. The team is small and confident which means I get to know them well and them me.
I feel my needs are taken seriously. Communication with the office is excellent and I am very happy with my care.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you so much for leaving us this lovely review. I will make sure we feedback this review to your care team and office team. Thank you from us all at Fellside Homecare.

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Review from D H (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic care team go above and beyond nothing is too much trouble. The care given to my mum was fantastic and of a high standard and treated her with dignity and respect but was also always up for a chat and a laugh with mum which she really enjoyed the office staff were always at the end of the
phone if we needed anything. Thank you
Reply from Phil Henderson, Manager at Fellside Homecare

Thanks so much for your lovely review. It means a lot to us. Thank you again from all at Fellside Homecare.

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Review from R F (Client) assisted by family/friend published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are both friendly and kind. They provide excellent care that has improved my quality of life relieving my family from care duties. I would recommend this service to anyone.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you for taking the time to leave us this lovely review. Your feedback means a lot to us thank you from all at Fellside Homecare.

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  • Care / Support
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  • Treated with Dignity
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Review from Harry B (Husband of Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is been looked after by the team and wat a fantastic team they are nothing too much trouble and every one of them goes that extra mile I'm very satisfied with Fellside they are excellent we couldn't wish for better. They make my wife and me smile and make us very happy we feel we are one big
family and nothing is too much trouble
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you so much for your lovely review from us all at Fellside Homecare

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Review from J B (Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Take the time to check I'm comfortable and ok. Very conscientious about my medication and always check it's 100% correct. Always in contact to make sure everything is ok. They are always at the end of the phone for any queries we may have.
Reply from Phil Henderson, Manger at Fellside Homecare

Thank you for your lovely review it means the world to us. From us all at Fellside Homecare

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Review from C R (Client) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always aware when I am having a rubbish day. Like to have a chat about my family which always puts a smile on my face. So far so good.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you so much for leaving this lovely review its our pleasure to work alongside you and your family. From everyone at Fellside Homecare

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Review from A P (Daughter of Client) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing. Brilliant mum is treated as one of their family. Couldn't meet a nicer couple of ladies. Really look forward to their visits. Wish we knew about them sooner. Nothing is ever too much for them.
Reply from Phil Henderson, Manager at Fellside Homecare

Thank you for taking the time to leave us this lovely review. It's a privilege to provide care for your mum. I will ensure mum's team receive this lovely feedback. I know mum's care team also look forward to their visits with mum. Thank you again from the whole care team at Fellside Home Care.

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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Fellside Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Fellside Homecare is calculated as follows: ( (56 Excellents x 5) + (11 Goods x 4) ) ÷ 67 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fellside Homecare is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Stuart

Stuart Croft

Job Title: Senior Client Coordinator Joined: 2024

I am the senior Client Coordinator for Fellside Home care. My role includes overseeing clients care and well being. My role also includes going out to meet new clients and to complete a care assessment with all new clients. I have worked in care now for nearly 10 years in various roles to which I still find rewarding.


I live in Cartmel with my wife Danni and our dog Buddy who is a Chocolate Lab. We moved here six years ago from down South. On my day’s off I enjoy spending time with my family, socializing with friends, exploring the Lakes, (which includes a little wild swimming in the warmer months), and nice walks (Also Buddy’s favourite past time).


I enjoy watching true crime documentaries and a big fan of Only Fools & Horses. I Also enjoy watching sport mainly the darts and football, but I must warn you I am a Spurs fan.

Lisa

Lisa Huck

Job Title: Senior Scheduler Joined: 2024

Hello my name is Lisa. I have recently joined Fellside Home care in their new venture as a Senior Scheduling Co-coordinator.


I have lived my entire life in Kendal, so I am very knowledgeable for the area and South Lakes. I have worked within the care sector for around 15 years now which I thoroughly enjoy and get great satisfaction from helping and caring for others.


My role includes over seeing and working closely with our staff. I also work closely with family members to make sure they are happy with service we provide

Frequently Asked Questions about Fellside Homecare

What Type of Services does Fellside Homecare offer?

Fellside Homecare offers Home Care.

How many Carers does Fellside Homecare employ?

Fellside Homecare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fellside Homecare to verify any information. View our terms and conditions. Fellside Homecare has an Enhanced Service - more info.