Melody Care Camberley

148 Frimley Road, Camberley GU15 2QN
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9.7 17 Reviews
  • Melody Care Camberley, Camberley
Melody Care’s Camberley branch provides the highest quality of care and support to people living in Camberley. The established company has been operating in Surrey and Hampshire since 2010, and has a wealth of testimonies and reviews that reflect its commitment to outstanding home care.

Each member of the team is chosen for their experience, skill and shared values of kindness, respect and resilience. They treat each client with as much dignity and compassion as they would a family member. They create each care plan around the individual client to ensure that they are always providing truly person-centred and up-to-date care.
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Care Provided by Melody Care Camberley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: from £1400

We prefer to meet with you to discuss your requirements and answer any questions you might have. We are then able to tailor a package of care to you with appropriate prices.

These prices are only a guideline, please contact Melody Care Camberley to find out the exact price for your requirements.

Contact Melody Care Camberley to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Melody Care Camberley to get a personalised quote.

Good to Know

Group/Owner

Melody Care Camberley Reviews (17)

9.7

Melody Care Camberley has a Review Score of 9.7 (9.709) out of 10, based on 11 reviews in the last 2 years.
Over all time Melody Care Camberley has 17 reviews.

Overall Experience
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Date Published
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  • 11
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Reviewer Connection to Melody Care Camberley
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Total of 17, showing 1-17
Review from L B (Client) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service kind people, they do what I ask them to do even to cooking an egg. I'm treated with dignity and respect. I've taken to get the food out for them to do basically because the trolley I have is difficult to manage over carpet. So I get the food out and they warm it up and bring it in
to me.
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Review from Alison D (Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This.agency are brilliant they do anything and everything and more than is needed
The careers are fab so kind and caring x the office staff are fab nothing to
Much trouble
M is magnificent
E is excellent
L is loving
O outstanding
D delightful


C caring
A amicable
R reliable
Empathy

Reply from Jacob Elliott, Branch Manager at Melody Care CamberleyHi there,I wanted to personally reach out and express my sincere gratitude for taking the time to share your positive review with us. Your kind words are truly appreciated, and I am thrilled to hear that you had a great experience. I will ensure that this lovely feedback is shared with my care team so they can continue to deliver exceptional service. Thank you again for your feedback and for choosing Melody Care.With best wishes
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Review from A D (Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Melody Care, 2 carers four times a day.
Everything about them is outstanding.
The office are helpful and the carers are lovely.
Highly recommended.
They are trustworthy and provide me with dignity.
Always turn up and go above the call e.g recently been in hospital now back to
normal.
If I didn't have Melody Care from the Camberley office not sure what I would do.
Well done to the manager who always helps out.
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Review from Megan A (Granddaughter of Client) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melody Care has been caring for my Nan for 5+ years now and I don't have a bad word to say. My nan is bed-bound and has 4 double-up visits per day. They go above and beyond with the care they give and they always make sure I am in the loop on the social media group. I work full time so only get to see
my Nan a few times a week but I know she is in good hands with the Melody Care staff. I can't thank Melody Care enough for everything they do!
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Review from Karen D (Relative of Client) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were fortunate to have Melody carers look after our Mum who had Parkinson's Dementia. We found the carers compassionate, friendly, competent and extremely hard-working. Although they often had a significant number of calls each day, they always took the time to chat to Mum, and to make sure all
her needs were satisfied in the best possible way. We would thoroughly recommend them!
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Review from Phil P (Son of Client) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 97 and has dementia. I am her only surviving relative and live in another country.
My mother has been looked after by Melody Care for over a year now, with three visits every day. I have met most of the carers on my monthly visits to my mother, and they are all happy, patient, positive,
and professional. As soon as any problem arises, I get a call or a text message, with photos if necessary. They work closely with the district nurses and have called the emergency services when something serious happens. I always feel that I'm being kept up to date, which is vital to me, given that I live in another country.
I have complete faith in Melody Care and thoroughly recommend them.
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Review from J O (Son of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The registered manager and her team have been keeping everyone in high spirits and she personally is always on call to help.
They’ve all kept my dad as comfortable as possible throughout this process.
Can’t really ask for much more.
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Review from Ian S (Friend of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, always a smile, showing a lot of empathy.
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Review from R P (Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and care under a very good manager. Her staff are always cheerful and happy to help. They have been supporting me since December 2023 and I am very happy with the service they continue to provide me with.
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Review from Samantha C (Partner of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I would just like to thank Melody Care for the care that they give my partner, she was born with genital hips which means she was born with no baller sockets in her hips and since COVID she has been unable to walk so she is assisted with all care. With Melody Care the staff are fantastic and brilliant
and lovely to be around, over the years this is the best care company we have found for my partner, very understanding and outgoing, I would recommend this company to anyone who needs assistance with daily tasks. Big up to the Melody Care team and all the staff from our family.
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Review from Gary H (Son of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team visit our Mum and Dad three times a day, every day, to administer their medication. Their dedication to ensuring our parents are safe at home is a great comfort to us. We have a contact group established and if there are any issues or problems, the team let us know straight
away. Over the last year, the care needs for both of our parents have changed and the team co-ordinate to ensure consistent procedures and communication are delivered. We cannot thank them enough for their professionalism and more importantly, caring and positivity, sometimes in very challenging situations.
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Review from Paul C (Partner of Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner suffers from a form of ataxia which stops her walking and has a major impact on her balance. This has been ongoing for twenty years and is gradually getting worse. Melody Care asked to assist with bathing twice weekly but was soon having to assist daily as her situation changed. They have
been absolutely brilliant. All their staff are very well-trained and always put the client first! Can't praise them enough, they are always cheerful and love their job. They are an ambassador for this industry.
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Review from J B (Client) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service. Staff are well trained and competent. Good value for money.
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Review from Angela J (Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Comparing my experience with others I see on the National News or hear about, I consider myself very lucky to have this care provided for me. I'm happy and it's company. I live on my own, therefore it's nice to look forward to someone coming in to chat with and to help me.
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Review from Michael P (Client) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been with Melody Care Farnborough now for six weeks, I have nothing but the highest praise for the kindness and generosity shown by all of the staff in helping me settle into a completely new situation. For someone who felt in a very uncertain position, they have all helped me reach a point where
I feel more confident about the future. My grateful thanks to all at melody care Farnborough.
Reply from Lindsey Shipton, Recruitment & Marketing Assistant at Melody Care CamberleyThank you so much Michael for your wonderful review.
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Review from Ronald O (Husband of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This carer is one of the most experienced that looks after my wife. She is extremely reliable, always on time and is prepared to extend her visit to ensure all necessary care has been completed. I believe she goes "that extra mile" to ensure she is happy and safe and comfortable. She is the most caring
person, whom I fully trust.
Reply from Annabel Williams, Marketing Manager at Melody Care CamberleyThank you for your review. We really appreciate the time you have taken to complete this and we are delighted that you are happy with the service we provide. We are very proud of our carers. Everyone who works at Melody Care has a strong commitment and belief that all our clients should have the same quality of care and thoughtful consideration that anyone would rightfully expect for themselves and their loved ones.
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Review from M W (Husband of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff at Melody Care are kind, considerate and caring. They are also very friendly and efficient. I could not wish for may better care than they already provide. I rate them A*.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Melody Care Camberley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.934 for Melody Care Camberley is calculated as follows: ( (57 Excellents x 5) + (4 Goods x 4) ) ÷ 61 Ratings = 4.934
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Melody Care Camberley is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

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Jacob Elliott

Job Title: Branch Manager Joined: 2025

Jacob became the Branch Manager at Melody Care's Camberley branch in August, bringing with him 5 years of experience in the care industry. Initially, he started as a carer after deciding to leave his role in university eligibility and admissions to pursue a more fulfilling career. He progressed to become a Field Care Supervisor at a domiciliary care company and later worked as a Service Manager for a charity care organisation. Jacob has recently completed his Level 5 diploma in Leadership and Management in Adult Care. Jacob is dedicated to delivering high-quality care to the service users he supports.

Zoey

Zoey Smith

Job Title: Supervisor Joined: 2021

Zoey works alongside Jacob to ensure we continue to deliver a high standard of care to our clients.

Frequently Asked Questions about Melody Care Camberley

How many Carers does Melody Care Camberley employ?

Melody Care Camberley employs 1176 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Melody Care Camberley to verify any information. View our terms and conditions. Melody Care Camberley has an Enhanced Service - more info.