Home Care Providers Owned by Melody Care

Poor communication ultimately overshadowed an otherwise positive experience.

The entire Melody Care team have been fantastic. All of the carers are great and always go the extra mile to help and support mum, so that she can continue living independently in her own home. The carers visit twice a day to administer meds, help organise her meals, have a chat and even empty the bin. Mum likes all of the carers and enjoys their visits, and she is now in the best health she has been in for several years.

We couldn't be more delighted.

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I know that the visits are having a positive impact because the number of confused and/or distressed calls my mother-in-law makes to me has decreased dramatically. It's also reassuring to me to know the carers are checking in on her regularly, as I'm not able to do this myself because I live some distance away and work.

Very good service kind people, they do what I ask them to do even to cooking an egg. I'm treated with dignity and respect. I've taken to get the food out for them to do basically because the trolley I have is difficult to manage over carpet. So I get the food out and they warm it up and bring it in to me.

Lou and all of the team at Melody Care in Alton have been amazing for my mum and especially for myself and my brother. When things were getting tricky before Christmas, Lou stepped in and helped ease the pressure on us to help mum daily. We now know that her medication is being taken correctly and on time, she is being encouraged to up her fluid intake and offering her companionship and a daily chat. She really enjoys the coffee mornings that are organised by Lou too! All of these little things have helped us to worry about her being on her own a little less and everyone has been so kind. Thank you

We will be forever grateful we had the wonderful Melody carers looking after us.

The Melody Care team operating in Alton under Lou's guidance was an amazing support - a lifeline - for my 96-year-old Father in the last 15 months of his life. He desperately wanted to remain supported in his own home and without their visits (which went from one a day to four towards the end), he would not have managed. As I and my brother live overseas, it was imperative our Father had reliable, caring, dedicated and competent home carers, for both his and our peace of mind, and I can say unfalteringly that the Melody team was impeccable. They were with him when he passed away, when family could not be, and showed immense respect and compassion to my Father, even attending his funeral. I can thoroughly recommend Melody to others who need elderly relatives supported in their homes.

Lou and the team at Melody Care have been incredibly helpful, responsive and flexible when providing overnight care. Mum feels safe and secure in their hands, which means we all do. Highly recommended.

I wish to express my thanks to all the carers who are looking after my cheeky mother (Kathleen) who are providing care 3 times a day. In particular, special thanks and gratitude to Carol Tapp, who is truly outstanding. Have a wonderful Christmas, all, and hope you get some time to enjoy with your own families

I can't thank the carers and managers of Melody Care enough for the care they are providing to my husband at the end of his life and the support they are giving to me. Their job is made more difficult as my husband can't communicate but they always treat him with the utmost care and dignity and respect and anticipate his needs. He is always pleased to see them and they make him smile. Nothing is too much trouble. They let me know what they have been able to do for him on each visit and post notes on their system providing continuity of care. They are wonderful and always ask me how I'm doing too and I missed them when my husband had to go into hospital. If I could give them more than 5 stars I would.

I want to express my appreciation for the outstanding care Melody Care provides for my father. Living a long distance away, it can be difficult to stay informed about his wellbeing, but their service makes this much easier and very reassuring. The standard of care is excellent, and it is clear my father is happy and well looked after. Continuity is especially important as he has Alzheimer's, and Melody provides the consistency and reassurance he needs. Their communication is exceptional. The app is invaluable - I can see exactly what care has been given, when visits take place, and when the next one is due. This makes it simple to plan appointments and manage his needs from afar. In addition, the messaging app group they maintain with our family is fantastic, with immediate responses that allow me to organise medical and personal matters quickly and without stress. The staff are always friendly, adaptable, and genuinely caring. They give me peace of mind.

Absolutely amazing staff at Melody Care, the standard of care is amazing, everyone is so lovely and well-mannered. They go above and beyond to make sure my partner's needs are met at all times, the managers are always willing to help with things that need to be done. Everyone is so helpful and happy.

The team involved in the care, work very well together. Giving full attention to ensure safety at all times. Fully taking care of the complexities of need and ensuring as much independence as possible is given when it is safe to do so.

Melody Care have been looking after my husband since early April and care is ongoing. Although very unwell he is still pretty lively and enjoys chatting with the carers that come to see him. Without exception they are all friendly and kind and we are happy to welcome them into our home. It is true that some carers are more experienced than their colleagues, and for the first visit of the day an understanding of my husband's requirements does help for the visit to run smoothly for both carer and himself.

Melody care, Aldershot branch, have provided excellent care for wife since January. Always keeping in contact and such brilliant people from managers to carers who we are proud to have. Even if there are any last minute changes, they contact us and always come up with solutions to ensure my wife gets the care she needs. Can't praise all at Melody high enough and they should all be proud to work for an excellent company

The manager and a staff member came to the hospital to meet Mum, Dad, and my sister and I. They were so friendly and kind. Everything was put in place very quickly and we didn't have to worry. After Mum was home, all the carers that visited were extremely kind and friendly and handled Mum with dignity. They also took Dad's needs into account and looked after him in a kind and friendly manner. Listening to him and my brother sister and I when we needed to talk. Although Mum only had 4 and a half weeks at home I felt we had the best end with Mum, we could have had, with lots of help from the lovely staff of Melody Care.

D delightful

Empathy

They have dealt with social services on my behalf and that's taken quite a bit of stress away. They really are our friends and I can't thank them enough.

Melody care always provide a friendly , professional and supportive service. They provide peace of mind knowing your loved ones are well looked after and will always try their best to tailor care to suit individual needs. Would highly recommend their services.