Melody Care Alton

The entire Melody Care team have been fantastic. All of the carers are great and always go the extra mile to help and support mum, so that she can continue living independently in her own home. The carers visit twice a day to administer meds, help organise her meals, have a chat and even empty the bin. Mum likes all of the carers and enjoys their visits, and she is now in the best health she has been in for several years.

We couldn't be more delighted.

Lou and all of the team at Melody Care in Alton have been amazing for my mum and especially for myself and my brother. When things were getting tricky before Christmas, Lou stepped in and helped ease the pressure on us to help mum daily. We now know that her medication is being taken correctly and on time, she is being encouraged to up her fluid intake and offering her companionship and a daily chat. She really enjoys the coffee mornings that are organised by Lou too! All of these little things have helped us to worry about her being on her own a little less and everyone has been so kind. Thank you

We will be forever grateful we had the wonderful Melody carers looking after us.

The Melody Care team operating in Alton under Lou's guidance was an amazing support - a lifeline - for my 96-year-old Father in the last 15 months of his life. He desperately wanted to remain supported in his own home and without their visits (which went from one a day to four towards the end), he would not have managed. As I and my brother live overseas, it was imperative our Father had reliable, caring, dedicated and competent home carers, for both his and our peace of mind, and I can say unfalteringly that the Melody team was impeccable. They were with him when he passed away, when family could not be, and showed immense respect and compassion to my Father, even attending his funeral. I can thoroughly recommend Melody to others who need elderly relatives supported in their homes.

Lou and the team at Melody Care have been incredibly helpful, responsive and flexible when providing overnight care. Mum feels safe and secure in their hands, which means we all do. Highly recommended.

I can't thank the carers and managers of Melody Care enough for the care they are providing to my husband at the end of his life and the support they are giving to me. Their job is made more difficult as my husband can't communicate but they always treat him with the utmost care and dignity and respect and anticipate his needs. He is always pleased to see them and they make him smile. Nothing is too much trouble. They let me know what they have been able to do for him on each visit and post notes on their system providing continuity of care. They are wonderful and always ask me how I'm doing too and I missed them when my husband had to go into hospital. If I could give them more than 5 stars I would.

I want to express my appreciation for the outstanding care Melody Care provides for my father. Living a long distance away, it can be difficult to stay informed about his wellbeing, but their service makes this much easier and very reassuring. The standard of care is excellent, and it is clear my father is happy and well looked after. Continuity is especially important as he has Alzheimer's, and Melody provides the consistency and reassurance he needs. Their communication is exceptional. The app is invaluable - I can see exactly what care has been given, when visits take place, and when the next one is due. This makes it simple to plan appointments and manage his needs from afar. In addition, the messaging app group they maintain with our family is fantastic, with immediate responses that allow me to organise medical and personal matters quickly and without stress. The staff are always friendly, adaptable, and genuinely caring. They give me peace of mind.

The team involved in the care, work very well together. Giving full attention to ensure safety at all times. Fully taking care of the complexities of need and ensuring as much independence as possible is given when it is safe to do so.

Melody Care have been looking after my husband since early April and care is ongoing. Although very unwell he is still pretty lively and enjoys chatting with the carers that come to see him. Without exception they are all friendly and kind and we are happy to welcome them into our home. It is true that some carers are more experienced than their colleagues, and for the first visit of the day an understanding of my husband's requirements does help for the visit to run smoothly for both carer and himself.

The manager and a staff member came to the hospital to meet Mum, Dad, and my sister and I. They were so friendly and kind. Everything was put in place very quickly and we didn't have to worry. After Mum was home, all the carers that visited were extremely kind and friendly and handled Mum with dignity. They also took Dad's needs into account and looked after him in a kind and friendly manner. Listening to him and my brother sister and I when we needed to talk. Although Mum only had 4 and a half weeks at home I felt we had the best end with Mum, we could have had, with lots of help from the lovely staff of Melody Care.

I have been satisfied with the care provided but have found that some carers are much more experienced, this is of significance and can be of use to know at their first visit, All Carers have been very quick to understand my requirements & provide a good experience, Their visits are give me much pleasure.

I honestly can't thank them enough.

I would recommend them if you want good care and to feel supported as a family.

When my balance problem became serious I felt the need for assistance in the shower. Melody Care was recommended by a family member and they responded immediately to my request for help. Their staff provide a professional, reliable service in a friendly and caring manner. I appreciate having one specific carer except for holidays, sickness for example. My satisfaction is such that I would not hesitate to recommend Melody Care to anyone needing help.

The team at Melody Care have and still are doing an excellent job. Communication is outstanding and all of the carers care like they mean it, providing genuine support in sometimes difficult times. We would recommend them. Thank you.

In my experience all the staff and carers from Melody Care are professional, caring and kind. They are incredibly flexible with any changes to days or time, and always make you feel that nothing is too much trouble. With such a great team on my side I feel we can make my cousin's life comfortable and safe for the foreseeable future. Many thanks to everyone involved.

My wife, who gets a break when they come (they get me up, washed and dressed, all in half an hour every morning) thinks 'they do a good job'. All the carers are lovely people; although it would be nicer to have fewer of them.

We used Melody Care 4 times in 2023 to care for my husband who initially fell in March 2023 and had a very bad break of his upper arm ending up in hospital for two and a half weeks. Melody Care came promptly when asked following his discharge and then came again 3 other times during the year - after a haematoma and another hospital stay, a broken foot and lastly in October after a remedial operation on his arm/shoulder. The Melody Care staff were responsive, caring and very helpful and we would certainly use them again. I am disabled and the staff were always keen to ensure they did what they could for me as well while my husband was incapacitated.

I used them to supervise post-operative exercises and icing after knee replacement surgery. Spare time was used to do any jobs like ironing or food preparation. Everyone attending was good-humoured and attentive.

I would just like to take this opportunity to thank all the staff that have looked after my mother over the last seven years. They have and continue to ensure her safety and promote her independence. They have baked with her and take her out shopping so that she can access the local community. My mother required care in her early fifties and was grateful for the respect shown and acknowledgement of her younger age. Management are easily contactable, supportive and responsive to her changing needs and requirements. Reviews are conducted regularly ensuring her wishes are taken on board. I know they will contact me if they have any concerns. So very grateful.