Melody Care Alton

18-20 Market Street, Alton GU34 1HA
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9.8 20 Reviews
  • Melody Care Alton, Alton
Melody Care Alton offers person-centred care to people who wish to live independently in their own homes in and around Alton, Hampshire.

The team value each client as an individual, talking the time to get to know you as a person and building a care plan around your needs, wishes and lifestyle.

At Melody Care, the team treat clients with the respect, dignity and warmth that they would treat members of their own family with.
Their dedication to continuously providing exceptional care is reflected in their reviews.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees to be discussed at consultation

Good to Know

Group/Owner

Person in charge

  • Lou Driver (Manager)

Melody Care Alton Reviews (20)

9.8

Melody Care Alton has a Review Score of 9.8 (9.781) out of 10, based on 13 reviews in the last 2 years. Over all time Melody Care Alton has 20 reviews.

Overall Experience

  • 14
  • 6
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Date Published

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7

Review from S P (Wife of Client) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team involved in the care, work very well together. Giving full attention to ensure safety at all times. Fully taking care of the complexities of need and ensuring as much independence as possible is given when it is safe to do so.

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Review from Patricia D (Wife of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Melody Care have been looking after my husband since early April and care is ongoing. Although very unwell he is still pretty lively and enjoys chatting with the carers that come to see him. Without exception they are all friendly and kind and we are happy to welcome them into our home. It is true
that some carers are more experienced than their colleagues, and for the first visit of the day an understanding of my husband's requirements does help for the visit to run smoothly for both carer and himself.

Reply from Lou Driver, Registered Manager at Melody Care Alton

Thank you for your kind words. We always enjoy our visits with your husband and deeply appreciate the chance to connect with you both and hear your stories and life experiences.

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Review from Barbara L (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and a staff member came to the hospital to meet Mum, Dad, and my sister and I. They were so friendly and kind. Everything was put in place very quickly and we didn't have to worry. After Mum was home, all the carers that visited were extremely kind and friendly and handled Mum with dignity.
They also took Dad's needs into account and looked after him in a kind and friendly manner. Listening to him and my brother sister and I when we needed to talk. Although Mum only had 4 and a half weeks at home I felt we had the best end with Mum, we could have had, with lots of help from the lovely staff of Melody Care.

Reply from Lou Driver, Registered Manager at Melody Care Alton

Thank you so much for your kind words. We're truly touched to hear that you felt supported and cared for during such a difficult time. It means a great deal to our team to know that we were able to help provide comfort, dignity, and peace for your mum and your whole family. We will make sure your message is shared with everyone involved in your mum's care-they will be deeply moved to know the difference they made.

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Review from Lionel A (Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with the care provided but have found that some carers are much more experienced, this is of significance and can be of use to know at their first visit, All Carers have been very quick to understand my requirements & provide a good experience, Their visits are give me much pleasure.

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Review from Carol S (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving End of Life Care at my home in Alton. Melody Care are proving care 4 x daily to help me care for my mum. They have been truly amazing, all the carers are kind and gentle towards my mum, treating her with dignity.
(Manager) has been so supportive to me and is continually adaptive
and responsive to my requests. They also provide breaks for me which enables me to rest or take a break. They have all become a part of our family during our time of need.
I honestly can't thank them enough.

Reply from Lou Driver, Recruitment Manager at Melody Care Alton

Thank you for your kind words Carol. It was a real pleasure caring for your Mum, she was fondly thought of by all of our team.

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Review from J H (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a tough decision to know which agency to go with but we are so pleased we chose Melody Care
The staff showed such kindness and treated my mum with respect and encouraged independence which is very important.
The manager has been very supportive and takes the time to answer any questions
we have which is reassuring and reiterates we made the right decision.
I would recommend them if you want good care and to feel supported as a family.

Reply from Lou Driver, Recruitment Manager at Melody Care Alton

Thank you for your kind words, we really enjoy taking care of your Mum.

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Review from Maureen B (Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my balance problem became serious I felt the need for assistance in the shower. Melody Care was recommended by a family member and they responded immediately to my request for help. Their staff provide a professional, reliable service in a friendly and caring manner. I appreciate having one specific
carer except for holidays, sickness for example. My satisfaction is such that I would not hesitate to recommend Melody Care to anyone needing help.

Reply from Lou Driver, Recruitment Manager at Melody Care Alton

Thank you for taking the time to complete the review and for your kind words.

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Review from Mike A (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Melody Care have and still are doing an excellent job. Communication is outstanding and all of the carers care like they mean it, providing genuine support in sometimes difficult times. We would recommend them. Thank you.

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Review from Sarah D (Cousin of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience all the staff and carers from Melody Care are professional, caring and kind. They are incredibly flexible with any changes to days or time, and always make you feel that nothing is too much trouble. With such a great team on my side I feel we can make my cousin's life comfortable and
safe for the foreseeable future. Many thanks to everyone involved.

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Review from C R (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Melody Care is a good company and its staff are loyal and as good as can be expected. They keep to the timetable as best they can, given traffic and their family circumstances. I have nothing to compare them with, so it makes a difficult review.
My wife, who gets a break when they come (they get me
up, washed and dressed, all in half an hour every morning) thinks 'they do a good job'. All the carers are lovely people; although it would be nicer to have fewer of them.

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Review from Susan L (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Melody Care 4 times in 2023 to care for my husband who initially fell in March 2023 and had a very bad break of his upper arm ending up in hospital for two and a half weeks. Melody Care came promptly when asked following his discharge and then came again 3 other times during the year - after
a haematoma and another hospital stay, a broken foot and lastly in October after a remedial operation on his arm/shoulder. The Melody Care staff were responsive, caring and very helpful and we would certainly use them again. I am disabled and the staff were always keen to ensure they did what they could for me as well while my husband was incapacitated.

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Review from Christopher K (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used them to supervise post-operative exercises and icing after knee replacement surgery. Spare time was used to do any jobs like ironing or food preparation. Everyone attending was good-humoured and attentive.

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Review from R B (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to take this opportunity to thank all the staff that have looked after my mother over the last seven years. They have and continue to ensure her safety and promote her independence. They have baked with her and take her out shopping so that she can access the local community. My mother
required care in her early fifties and was grateful for the respect shown and acknowledgement of her younger age. Management are easily contactable, supportive and responsive to her changing needs and requirements. Reviews are conducted regularly ensuring her wishes are taken on board. I know they will contact me if they have any concerns. So very grateful.

Reply from Lou Driver, Recruitment Manager at Melody Care Alton

Thank you for your kind words, we value the efforts that our team members go to ensuring we go above and beyond to make a difference. We enjoy taking care of your mum - Melody Care

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Review from Helen M (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melody Care have been looking after my dad for the past seven months and I cannot praise them enough.
My parents are very independent and when they finally agreed to having help it was reluctantly. Melody Care were supportive but more importantly, they were empathetic. Soon their main carer became
part of the family. She took time to get to know them and the things that interested them. My mum was included in decisions going forward and was made to feel that she still had an important role in the care of my dad.
Communication is excellent and when the unexpected happens they are always willing to go the extra mile to help.
A fabulous team.

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Review from D W (Wife of Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff, are always very friendly and helpful. They are always willing to listen and will always do what they can to help. Patient in some difficult circumstances. Thank you , all the management and staff of the Winchester branch.

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Review from Denise S (Wife of Client) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers we have met have carried out their duties professionally and caring towards both my husband and myself. They are taking the time to familiarise themselves with our situation and also being on time or even early for my husband's morning shower.

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Review from Craig S (Son of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Melody Care have been caring for my mother for the past four years.
Their care, attention to detail and professionalism is exemplary.
Melody Care is unique as all their team are extremely competent in delivering care, however, they also make all their clients feel as if they are part of the family.
They
are respectful but incredibly friendly and often go the extra mile to ensure their clients receive the best care possible.


The team have been wonderful for my mother and she always spoke incredibly highly of them.

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Review from Paul G (Son-in-law of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melody Care have been attending and caring for my mother-in-law for approximately 1 year. Their professionalism and level of care on everything required is excellent and our family have seen a great improvement to her health and wellbeing over this time. Their whole personnel, whether it be managers
or daily carers work as a team, keeping us informed regularly of any issues.
We cannot recommend this company highly enough. Thank you.

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Review from Lynne S (Daughter of Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Melody Care, they are absolutely brilliant with my mother. Every member of the team is helpful, kind, caring and they go the extra mile.
My mother has been looked after by them for almost a year now. She was in hospital recently and very poorly when she came out. The care team all stepped
up above and beyond working much longer than they had to.
I’m happy to say owing to their care, she is now back to her old self.
I have no hesitation in recommending them and have even spoken to the hospice to let them know how good they are.

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Review from Shirley C (Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who have been with me have treated me with skill, respect, empathy and good humour.
Their timekeeping is good and usually someone contacts me to let me know if the carer is running late.


I would most certainly recommend Melody Care to any one thinking of having home care.
They are

good value for money and a joy to have in my home.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Melody Care Alton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Melody Care Alton is calculated as follows: ( (57 Excellents x 5) + (16 Goods x 4) ) ÷ 73 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Melody Care Alton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (3)

Lou

Lou Driver

Job Title: Branch Manager

Joined: 2023

Lou has over 12 years of experience in the care industry. She first joined Melody Care back in 2015 as Deputy Branch Manager, before being promoted to Branch Manager of our then Farnham office.


She was responsible for organising our first-ever Macmillan coffee morning. She joined us again in November 2023 in a slightly different role, Recruitment and Sales Manager and now manages our Alton branch.

Jackie

Jackie Learwood

Job Title: Director of Care Services

Joined: 2019

Jackie has worked in the care sector for over fifteen years.


She started as an evening carer before moving into several office roles. She has held several management positions. Jackie joined Melody Care in January 2019 overseeing all our branches and was promoted to Director of Care Services in December 2020.

Cody

Cody Benstead

Job Title: Deputy Manager

Joined: 2025

Cody began her journey with Melody Care in 2015 as the Induction and Support Manager, where she laid a strong foundation for her career. Her leadership skills led to a promotion to Deputy Manager at the Farnham office, where she worked alongside Lou.


After taking some time to focus on her family, Cody returned to the care sector, gaining valuable experience as a Team Leader in a Dementia Care home for the last four years. This experience has equipped her with a deep understanding of dementia care.


In January 2025, Cody rejoined Melody Care as the Deputy Manager of the Alton Branch, once again working alongside Lou.

Frequently Asked Questions about Melody Care Alton

What Type of Services does Melody Care Alton offer?

Melody Care Alton offers Home Care.

How many Carers does Melody Care Alton employ?

Melody Care Alton employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Melody Care Alton to verify any information. View our terms and conditions. Melody Care Alton has an Enhanced Service - more info.