Melody Care Alton

18-20 Market Street, Alton GU34 1HA
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9.7 23 Reviews
  • Melody Care Alton, Alton
Melody Care Alton offers person-centred care to people who wish to live independently in their own homes in and around Alton, Hampshire.

The team value each client as an individual, talking the time to get to know you as a person and building a care plan around your needs, wishes and lifestyle.

At Melody Care, the team treat clients with the respect, dignity and warmth that they would treat members of their own family with.
Their dedication to continuously providing exceptional care is reflected in their reviews.
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Care Provided by Melody Care Alton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees to be discussed at consultation

Contact Melody Care Alton to get a personalised quote.

Contact Melody Care Alton to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lou Driver (Manager)

Melody Care Alton Reviews (23)

9.7

Melody Care Alton has a Review Score of 9.7 (9.702) out of 10, based on 16 reviews in the last 2 years.
Over all time Melody Care Alton has 23 reviews.

Overall Experience
  • 17
  • 6
  • 0
  • 0
  • 0
Date Published
  • 23
  • 3
  • 10
  • 16
  • 7
Reviewer Connection to Melody Care Alton
  • 7
  • 6
  • 5
  • 3
  • 1
  • 1
Total of 23, showing 21-23
Review from Paul G (Son-in-law of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melody Care have been attending and caring for my mother-in-law for approximately 1 year. Their professionalism and level of care on everything required is excellent and our family have seen a great improvement to her health and wellbeing over this time. Their whole personnel, whether it be managers
or daily carers work as a team, keeping us informed regularly of any issues.
We cannot recommend this company highly enough. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lynne S (Daughter of Client) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault Melody Care, they are absolutely brilliant with my mother. Every member of the team is helpful, kind, caring and they go the extra mile.
My mother has been looked after by them for almost a year now. She was in hospital recently and very poorly when she came out. The care team all stepped
up above and beyond working much longer than they had to.
I’m happy to say owing to their care, she is now back to her old self.
I have no hesitation in recommending them and have even spoken to the hospice to let them know how good they are.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley C (Client) published on 5 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers who have been with me have treated me with skill, respect, empathy and good humour.
Their timekeeping is good and usually someone contacts me to let me know if the carer is running late.


I would most certainly recommend Melody Care to any one thinking of having home care.
They are

good value for money and a joy to have in my home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Melody Care Alton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Melody Care Alton is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Melody Care Alton is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Lou

Lou Driver

Job Title: Branch Manager Joined: 2023

Lou has over 12 years of experience in the care industry. She first joined Melody Care back in 2015 as Deputy Branch Manager, before being promoted to Branch Manager of our then Farnham office.


She was responsible for organising our first-ever Macmillan coffee morning. She joined us again in November 2023 in a slightly different role, Recruitment and Sales Manager and now manages our Alton branch.

Jackie

Jackie Learwood

Job Title: Director of Care Services Joined: 2019

Jackie has worked in the care sector for over fifteen years.


She started as an evening carer before moving into several office roles. She has held several management positions. Jackie joined Melody Care in January 2019 overseeing all our branches and was promoted to Director of Care Services in December 2020.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Melody Care Alton to verify any information. View our terms and conditions. Melody Care Alton has an Enhanced Service - more info.