Home Care Providers Owned by Melody Care in Surrey

Poor communication ultimately overshadowed an otherwise positive experience.

Very good service kind people, they do what I ask them to do even to cooking an egg. I'm treated with dignity and respect. I've taken to get the food out for them to do basically because the trolley I have is difficult to manage over carpet. So I get the food out and they warm it up and bring it in to me.

D delightful

Empathy

Well done to the manager who always helps out.

Melody Care has been caring for my Nan for 5+ years now and I don't have a bad word to say. My nan is bed-bound and has 4 double-up visits per day. They go above and beyond with the care they give and they always make sure I am in the loop on the social media group. I work full time so only get to see my Nan a few times a week but I know she is in good hands with the Melody Care staff. I can't thank Melody Care enough for everything they do!

We were fortunate to have Melody carers look after our Mum who had Parkinson's Dementia. We found the carers compassionate, friendly, competent and extremely hard-working. Although they often had a significant number of calls each day, they always took the time to chat to Mum, and to make sure all her needs were satisfied in the best possible way. We would thoroughly recommend them!

I have complete faith in Melody Care and thoroughly recommend them.

Very friendly, always a smile, showing a lot of empathy.

Can’t really ask for much more.

Excellent service and care under a very good manager. Her staff are always cheerful and happy to help. They have been supporting me since December 2023 and I am very happy with the service they continue to provide me with.

Hi, I would just like to thank Melody Care for the care that they give my partner, she was born with genital hips which means she was born with no baller sockets in her hips and since COVID she has been unable to walk so she is assisted with all care. With Melody Care the staff are fantastic and brilliant and lovely to be around, over the years this is the best care company we have found for my partner, very understanding and outgoing, I would recommend this company to anyone who needs assistance with daily tasks. Big up to the Melody Care team and all the staff from our family.

The manager and the team visit our Mum and Dad three times a day, every day, to administer their medication. Their dedication to ensuring our parents are safe at home is a great comfort to us. We have a contact group established and if there are any issues or problems, the team let us know straight away. Over the last year, the care needs for both of our parents have changed and the team co-ordinate to ensure consistent procedures and communication are delivered. We cannot thank them enough for their professionalism and more importantly, caring and positivity, sometimes in very challenging situations.

My partner suffers from a form of ataxia which stops her walking and has a major impact on her balance. This has been ongoing for twenty years and is gradually getting worse. Melody Care asked to assist with bathing twice weekly but was soon having to assist daily as her situation changed. They have been absolutely brilliant. All their staff are very well-trained and always put the client first! Can't praise them enough, they are always cheerful and love their job. They are an ambassador for this industry.

Very happy with the service. Staff are well trained and competent. Good value for money.

Comparing my experience with others I see on the National News or hear about, I consider myself very lucky to have this care provided for me. I'm happy and it's company. I live on my own, therefore it's nice to look forward to someone coming in to chat with and to help me.

Having been with Melody Care Farnborough now for six weeks, I have nothing but the highest praise for the kindness and generosity shown by all of the staff in helping me settle into a completely new situation. For someone who felt in a very uncertain position, they have all helped me reach a point where I feel more confident about the future. My grateful thanks to all at melody care Farnborough.

This carer is one of the most experienced that looks after my wife. She is extremely reliable, always on time and is prepared to extend her visit to ensure all necessary care has been completed. I believe she goes "that extra mile" to ensure she is happy and safe and comfortable. She is the most caring person, whom I fully trust.

The care staff at Melody Care are kind, considerate and caring. They are also very friendly and efficient. I could not wish for may better care than they already provide. I rate them A*.