Trio Care Agency

Room 309, The Light Bulb, 1 Filament Walk, SW18 4GQ, London SW17 9JE
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8.9 3 Reviews
  • Trio Care Agency, London
Trio Care provides culturally and linguistically matched home care, ensuring each person is supported by carers who understand their language, faith needs, and personal preferences. The agency follows a holistic, person-centred approach that considers physical, emotional, social and cultural wellbeing. Care plans are shaped around individual routines, dignity and independence.

The management team brings extensive experience across nursing, mental health and learning disability services, enabling safe, knowledgeable support for clients with a wide range of needs. With a dedicated senior carer structure and strong quality assurance processes, Trio Care offers reliable, compassionate and culturally sensitive care that helps each person feel understood, respected and supported in their own home.
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Care Provided by Trio Care Agency

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.99 – £28.99
  • Weekly Live-in Care Fees: £950 – £1500

Prices are tailored to individual care needs following a free assessment.

These prices are only a guideline, please contact Trio Care Agency to find out the exact price for your requirements.

Contact Trio Care Agency to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Trio Care Agency to get a personalised quote.

Good to Know

Owner

  • Trio Care Agency Ltd
  • Privately Owned

Person in Charge

  • Ismahan Ali (Manager)

Trio Care Agency Reviews (3)

8.9

Trio Care Agency has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years.
Over all time Trio Care Agency has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
  • 1
  • 2
  • 3
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Reviewer Connection to Trio Care Agency
  • 2
  • 1
Total of 3, showing 1-3
Review from Laura F (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommend Trio Care for their professionalism, courtesy and kindness. The agency has provided in home care for my elderly mother who suffers from Alzheimer's and very limited mobility. The lines of communication are always open and our carer went above and beyond. I valued her joy and kindness during
this difficult time. They place great importance on recruiting and training as well as the safety of their staff.
Reply from Ismahan Ali, Registered Care manager at Trio Care Agency
Thank you so much for your wonderful feedback!
It has truly been our pleasure to provide support for your mother, and we sincerely appreciate how warmly you welcomed our team. Your open…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Imad S (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing carers. They work hard to ensure expectations are met with professionalism and lots of care and compassion. No task is too small or big. They are also open to feedback so that they ensure that they met my expectations which was great.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine A (Daughter of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trio Care Agency have been caring for my parents for some time and we have been delighted with their skilled and reliable support. They are skilled and utterly professional carers and take the time and trouble to work closely with my parents' needs. But they go well beyond that and are warm and compassionate
people as well, it has been a delight to get to know them and to have them in the house. They have taken a huge load off our shoulders and have handled every situation well. They offer a range of services and unusually are excellent value for the fees that they charge. I recommend them to anyone who is looking for assistance or care for themselves or for family members.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Trio Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Trio Care Agency is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trio Care Agency is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Ismahan Ali

Job Title: Registered Care manager Joined: 2023

have worked in health and social care since the age of 17, starting as a carer before progressing into nursing roles within the NHS, private hospitals and the community as a District Nurse. I am also a qualified Midwife. My clinical background enables me to lead confidently, maintain high standards and provide strong oversight of care. I am passionate about supporting people in their own homes and empowering them to remain safe and independent. I ensure a holistic approach to care by considering physical, emotional, social and cultural needs, while identifying risks early, making appropriate referrals, arranging home equipment and escalating concerns promptly. My goal is to deliver compassionate, person-centred and clinically informed support that truly enhances each person’s quality of life.

Frequently Asked Questions about Trio Care Agency

What Type of Services does Trio Care Agency offer?

Trio Care Agency offers Home Care.

How many Carers does Trio Care Agency employ?

Trio Care Agency employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trio Care Agency to verify any information. View our terms and conditions. Trio Care Agency has an Enhanced Service - more info.