Trio Care Agency

Room 309, The Light Bulb, 1 Filament Walk, SW18 4GQ, London SW17 9JE
Review Us
9.5 5 Reviews
  • Trio Care Agency, London
Holistic • Culturally Matched • Complex Home Care Packages to Suit Every Budget • Care That Sees the Whole Person

Finding the right home care for yourself or a loved one can feel overwhelming. Trio Care makes that decision easier by providing warm, reliable, and culturally matched home care that families can trust. Each person is supported by carers who understand their language, faith, and personal preferences, helping individuals feel comfortable, respected, and truly at home. Care is planned around daily routines, dignity, and independence, while safely meeting health and personal care needs.

Behind every care package is an experienced management team with backgrounds in nursing, mental health, and learning disability services. A dedicated senior carer structure and strong quality checks ensure care remains safe, consistent, and compassionate. Trio Care offers peace of mind knowing you or your loved one is supported with understanding, respect, and professional care in the place that matters most: home.

Why Choose Trio Care

Care delivery goes beyond standard expectations. Every individual is listened to, respected, and involved in decisions that affect their lives. Support is provided with dignity and compassion while promoting confidence and independence. Consistent care teams build trusted relationships, while flexible, responsive service ensures that changing needs are met promptly. Free home assessments and rapid care start are available.
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Care Provided by Trio Care Agency

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.99 – £28.99
  • Weekly Live-in Care Fees: £950 – £1500

Prices are tailored to individual care needs following a free assessment.

These prices are only a guideline, please contact Trio Care Agency to find out the exact price for your requirements.

Contact Trio Care Agency to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Trio Care Agency to get a personalised quote.

Good to Know

Owner

  • Trio Care Agency Ltd
  • Privately Owned

Person in Charge

  • Ismahan Ali (Manager)

Trio Care Agency Reviews (5)

9.5

Trio Care Agency has a Review Score of 9.5 (9.464) out of 10, based on 5 reviews in the last 2 years.
Over all time Trio Care Agency has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
  • 3
  • 4
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Reviewer Connection to Trio Care Agency
  • 2
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  • 1
Total of 5, showing 1-5
Review from Siido A (Client) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trio care has been a life saver for me. They are always respectful and go above and beyond for me. I would really recommend them to anyone looking for care. They have been professional and always listen to what my needs are. If you or anyone you know are looking for a home care service that cares than
trio care is for you!!!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marjorie D (Wife of Client) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care provided by the the agency. My husband is on end of life care, suffering from brain tumours, with no feeling down his entire left side, making him very disabled. The help provided by all the carers has been invaluable, Zuber in particular. He managed to get him
up and down stairs before the stairlift was installed. He makes my husband feel safe, always treats him with great care and dignity. Thank you.
Reply from Ismahan Ali, Registered Care manager at Trio Care AgencyThank you so much for your kind words. We are truly touched to hear that Zuber and the rest of our team have been able to provide the support and care your husband needs during this difficult time.
Our priority is always to ensure our clients feel safe, comfortable, and treated with dignity, and it's wonderful to know that this has made a difference for you both. We will be sure to pass on your thanks to Zuber and the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura F (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommend Trio Care for their professionalism, courtesy and kindness. The agency has provided in home care for my elderly mother who suffers from Alzheimer's and very limited mobility. The lines of communication are always open and our carer went above and beyond. I valued her joy and kindness during
this difficult time. They place great importance on recruiting and training as well as the safety of their staff.
Reply from Ismahan Ali, Registered Care manager at Trio Care AgencyThank you so much for your wonderful feedback!
It has truly been our pleasure to provide support for your mother, and we sincerely appreciate how warmly you welcomed our team. Your open communication and support made our care provision even smoother, and we are grateful for the trust you placed in Trio Care.
We're delighted to hear that our carer's kindness and professionalism made a positive difference.
Thank you again for choosing Trio Care we're always here whenever you need us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Imad S (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing carers. They work hard to ensure expectations are met with professionalism and lots of care and compassion. No task is too small or big. They are also open to feedback so that they ensure that they met my expectations which was great.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine A (Daughter of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trio Care Agency have been caring for my parents for some time and we have been delighted with their skilled and reliable support. They are skilled and utterly professional carers and take the time and trouble to work closely with my parents' needs. But they go well beyond that and are warm and compassionate
people as well, it has been a delight to get to know them and to have them in the house. They have taken a huge load off our shoulders and have handled every situation well. They offer a range of services and unusually are excellent value for the fees that they charge. I recommend them to anyone who is looking for assistance or care for themselves or for family members.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Trio Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Trio Care Agency is calculated as follows: ( (27 Excellents x 5) + (1 Goods x 4) ) ÷ 28 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Trio Care Agency is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Ismahan Ali

Job Title: Registered Care manager Joined: 2023

have worked in health and social care since the age of 17, starting as a carer before progressing into nursing roles within the NHS, private hospitals and the community as a District Nurse. I am also a qualified Midwife. My clinical background enables me to lead confidently, maintain high standards and provide strong oversight of care. I am passionate about supporting people in their own homes and empowering them to remain safe and independent. I ensure a holistic approach to care by considering physical, emotional, social and cultural needs, while identifying risks early, making appropriate referrals, arranging home equipment and escalating concerns promptly. My goal is to deliver compassionate, person-centred and clinically informed support that truly enhances each person’s quality of life.

Frequently Asked Questions about Trio Care Agency

What Type of Services does Trio Care Agency offer?

Trio Care Agency offers Home Care.

How many Carers does Trio Care Agency employ?

Trio Care Agency employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trio Care Agency to verify any information. View our terms and conditions. Trio Care Agency has an Enhanced Service - more info.