Liberty Care at Home Ltd

31 Parkhurst Road, Newport PO30 5HT
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9.6 6 Reviews
  • Liberty Care at Home Ltd, Newport
Liberty Care at Home is a respected domiciliary care provider based on the Isle of Wight, supporting adults aged 65+ to live independently and safely in their own homes. The service is built on a foundation of compassion, dignity, and personalised care.

Founded by Isle of Wight natives, Liberty Care at Home was established with a shared commitment to high-quality, person-centred support. One founder has been a qualified nurse since 2004, bringing over 20 years of NHS experience across hospital and community settings and has recently completed a BSc in Clinical Practice. The other has 24 years of experience in the care sector, including 13 years in management, with specialist knowledge in adult social care and dementia. Her qualifications include Levels 2 and 3 in Health and Social Care and a Level 5 Diploma in Leadership and Management.

Liberty Care at Home offers a wide range of services, including:

- Personal care and dressing

- Light housekeeping and meal preparation

- Medication prompts and daily living support

- Assistance with appointments, errands, and shopping

- Respite care and companionship

Each care plan is tailored in collaboration with the individual and their family, ensuring needs and preferences are met with empathy and professionalism. The team values open communication and works closely with families, GPs, hospital discharge teams, and social workers to provide coordinated, reliable care.

Liberty Care at Home is proud to make a meaningful difference, helping people remain confident, connected, and cared for in the place they call home.

Care Provided by Liberty Care at Home Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £48

Our hourly rates for single carers are: £33 on weekdays, £38 on weekends, £48 on bank holidays, and £50 on Christmas Day, Boxing Day, and New Year’s Day. Fees are reviewed annually to ensure they remain fair and sustainable.


These rates cover high-quality, person-centred care tailored to each client’s needs—including support with personal care, medication, mobility, companionship, and daily living tasks. We’re committed to delivering compassionate, professional care that promotes independence and wellbeing.

These prices are only a guideline, please contact Liberty Care at Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Liberty Care at Home Ltd

Person in Charge

  • Jane Matthews (Manager)
9.6

Liberty Care at Home Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Liberty Care at Home Ltd has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
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Reviewer Connection to Liberty Care at Home Ltd
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Total of 6, showing 1-6
Review from A D (Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't wish for a better group of carers. They are always kind and considerate at each visit. That includes each of the owners at some visits so they get to know me personally and me them. It is refreshing to deal with a locally owned and run care company rather than one that is part of a large
group based on the mainland.
Reply from Jane Matthews, Jane Matthews at Liberty Care at Home Ltd
Thank you so much for your kind words and thoughtful recommendation. We're truly delighted to hear that you felt cared for, supported, and respected by each member of our team. It means a great deal…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul R (Son of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Liberty Care at Home. The initial assessment on needs was thorough, professional and friendly. The agreed care delivery was always on time, the team according to my Mum very friendly and helpful. The management team have been very approachable and flexible when it comes to arranging
specific items for a visit.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home Ltd
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum felt well supported by our team and that the care we provided was timely, friendly, and responsive…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicci C (Relative of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the Liberty team for all your care, kindness and professionalism when looking after our Mum & Dad. Without your help they would not been able to stay at home for as long as they have, and for us the much needed support.
We would highly recommend you to anyone looking for care
and support at home and wish you every success in the future with your amazing business and team.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home Ltd
Thank you so much for your heartfelt words and generous recommendation. It's been a privilege to support your Mum and Dad, and we're so pleased to hear that our care made a meaningful difference to…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S D (Daughter of Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support we have received as a family from Liberty Care at Home has been exceptional. Each member of staff is professional and dedicated to their role. They have come into our home with smiles everyday and never fail to lift our spirits! I would recommend this company to any family who feel
they need care at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J L (Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and professional carers. They use an app to record each visit which can be viewed if required by the family when provided with a password. Punctual, thorough, efficient and easygoing.
A really good experience where it's possible to look forward to each visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Wife of Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend recommended Liberty to us and their care is second to none. They are very professional and caring and my husband is very happy and always punctual. We would recommend them, we know if we needed them they would be there.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Liberty Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Liberty Care at Home Ltd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Liberty Care at Home Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (2)

Jane

Jane Matthews

Job Title: Registered Manager Joined: 2000

Jane brings over 24 years of hands-on experience in the care sector, starting her journey as a support worker in residential care homes. Her deep understanding of frontline care, combined with her leadership over the past 13 years, has shaped her into a compassionate and capable manager with specialist knowledge in adult social care and dementia support.


She holds Level 2 and 3 qualifications in Health and Social Care, along with a Level 5 Diploma in Leadership and Management. But what truly sets her apart is her unwavering belief that care should never be about ticking boxes or chasing profits—it’s about people, dignity, and doing things properly.


Born and raised on the Isle of Wight, Jane co-founded Liberty Care at Home with Maxine Ormiston after witnessing the gaps and frustrations in adult social care. Together, they set out to build something better—where quality care, genuine relationships, and community connection come first.


Jane is known for her calm leadership, her dedication to staff development, and her ability to bring warmth and structure to every aspect of care delivery. She continues to be a driving force behind Liberty’s mission to make a meaningful difference in the lives of those they support.

Maxine

Maxine Ormiston

Job Title: Manager Joined: 1997

Maxine qualified as an adult nurse in 2004 and has spent over two decades working within the NHS across both hospital and community settings. Her clinical expertise is matched by her commitment to continuous learning—most recently completing a Bachelor of Science in Clinical Practice in 2022.


Born and raised on the Isle of Wight, Maxine co-founded Liberty Care at Home with Jane Matthews after witnessing first-hand the challenges and shortcomings in adult social care. Driven by a shared belief that care should be about quality, not profit, Maxine helped build Liberty from the ground up to offer something better—where compassion, dignity, and professionalism are at the heart of every service.


Maxine brings a calm, clinical perspective to the team, ensuring that care delivery is safe, effective, and tailored to each individual. She is deeply involved in staff training, care planning, and operational oversight, and remains passionate about making a meaningful difference in the lives of those Liberty supports.

Frequently Asked Questions about Liberty Care at Home Ltd

What Type of Services does Liberty Care at Home Ltd offer?

Liberty Care at Home Ltd offers Home Care.

How many Carers does Liberty Care at Home Ltd employ?

Liberty Care at Home Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liberty Care at Home Ltd to verify any information. View our terms and conditions. Liberty Care at Home Ltd has an Enhanced Service - more info.