Liberty Care at Home Ltd

31 Parkhurst Road, Newport PO30 5HT
Review Us
9.7 9 Reviews
  • Liberty Care at Home Ltd, Newport
Liberty Care at Home is a respected domiciliary care provider based on the Isle of Wight, supporting adults aged 65+ to live independently and safely in their own homes. The service is built on a foundation of compassion, dignity, and personalised care.

Founded by Isle of Wight natives, Liberty Care at Home was established with a shared commitment to high-quality, person-centred support. One founder has been a qualified nurse since 2004, bringing over 20 years of NHS experience across hospital and community settings and has recently completed a BSc in Clinical Practice. The other has 24 years of experience in the care sector, including 13 years in management, with specialist knowledge in adult social care and dementia. Her qualifications include Levels 2 and 3 in Health and Social Care and a Level 5 Diploma in Leadership and Management.

Liberty Care at Home offers a wide range of services, including:

- Personal care and dressing

- Light housekeeping and meal preparation

- Medication prompts and daily living support

- Assistance with appointments, errands, and shopping

- Respite care and companionship

Each care plan is tailored in collaboration with the individual and their family, ensuring needs and preferences are met with empathy and professionalism. The team values open communication and works closely with families, GPs, hospital discharge teams, and social workers to provide coordinated, reliable care.

Liberty Care at Home is proud to make a meaningful difference, helping people remain confident, connected, and cared for in the place they call home.

Care Provided by Liberty Care at Home Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £48

Our hourly rates for single carers are: £33 on weekdays, £38 on weekends, £48 on bank holidays, and £50 on Christmas Day, Boxing Day, and New Year’s Day. Fees are reviewed annually to ensure they remain fair and sustainable.


These rates cover high-quality, person-centred care tailored to each client’s needs—including support with personal care, medication, mobility, companionship, and daily living tasks. We’re committed to delivering compassionate, professional care that promotes independence and wellbeing.

These prices are only a guideline, please contact Liberty Care at Home Ltd to find out the exact price for your requirements.

Contact Liberty Care at Home Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Liberty Care at Home Ltd to get a personalised quote.

Good to Know

Owner

  • Liberty Care at Home Ltd
  • Privately Owned

Person in Charge

  • Jane Matthews (Manager)
9.7

Liberty Care at Home Ltd has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years.
Over all time Liberty Care at Home Ltd has 9 reviews.

Overall Experience
  • 9
  • 0
  • 0
  • 0
  • 0
Date Published
  • 9
  • 6
  • 6
  • 9
  • 0
Reviewer Connection to Liberty Care at Home Ltd
  • 2
  • 2
  • 2
  • 2
  • 1
Total of 9, showing 1-9
Review from Alan D (Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that I receive from each of the carers in the Liberty Care at Home team. All are very friendly and considerate. Both of the owners of the company regularly participate in calls (visits) and they are very approachable wrt any of my suggestions for changes to timing of
calls and/or tasks required to be carried out. They communicate well wrt any planned changes to normal call times etc. Because the company is owned and run by two individuals who live on the IW, there is NO ISSUE with having to report to any large group based on the mainland.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home LtdThank you, Alan, for your thoughtful review. Were so pleased to know you feel well supported by the team and that our communication and flexibility make a positive difference to your care. It means a great deal to us that you value our handson, local approach. We truly appreciate you taking the time to share your experience
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Son of Client) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, nothing was too much trouble. Maxine and Jane were always available for advice. Care staff were all very friendly. Liberty care provide a full care package including cleaning up, making breakfast and lunch + drinks. I always felt that Liberty Care had my mother's best interests in
mind.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home LtdThank you so much, Mike, for taking the time to share your kind words. Were delighted to hear that Maxine, Jane, and our care team were able to provide the support and reassurance you needed. It means a great deal to us that you felt your mothers best interests were always at the heart of the care we delivered. Were proud to offer a full package of support, from personal care to those everyday tasks that make life easier, and its wonderful to know this made a difference for your family. Your feedback will be shared with the team, who will be thrilled to know their friendliness and professionalism were appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny G (Daughter of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with everybody,would recomend to anyone who needs assistance in the home.lt is handy to have the app to see whats happening on the visits,and also who is due in over the next few days.Very pleased.
Reply from Jane Matthews, registered manager at Liberty Care at Home LtdThank you so much Jenny for your kind words. We are so glad you are happy with the service we provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret W (Wife of Client) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with all aspects of the care Liberycare provide.
It gives me great reassurance when I see the directors of the company actively involved in my husband's personal care alongside their staff.
That is exemplary practice to my mind.
I would have no hesitation in recommending them.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home LtdDear Margaret,
Thank you so much for taking the time to share such thoughtful feedback. We are truly delighted to hear that you feel reassured by the care and support provided, and that our directors' involvement alongside the team has made a positive difference to your husband's experience.
Your kind words mean a great deal to all of us at Liberty Care at Home. We are committed to delivering care with dignity, compassion, and consistency, and it is wonderful to know that this has been reflected in your experience.
We greatly appreciate your recommendation and the trust you place in us. Please don't hesitate to reach out if there is ever anything more we can do to support you and your family.
With warm regards,
Liberty Care at Home Team
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul R (Son of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Liberty Care at Home. The initial assessment on needs was thorough, professional and friendly. The agreed care delivery was always on time, the team according to my Mum very friendly and helpful. The management team have been very approachable and flexible when it comes to arranging
specific items for a visit.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home LtdThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum felt well supported by our team and that the care we provided was timely, friendly, and responsive to her needs. It's especially encouraging to know that our initial assessment and ongoing flexibility made a positive difference - we always strive to tailor our support to each individual and family. Your recommendation means a great deal to us, and we'll be sure to pass on your lovely comments to the whole team.
Warmest wishes,
Liberty Care at Home
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicci C (Relative of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the Liberty team for all your care, kindness and professionalism when looking after our Mum & Dad. Without your help they would not been able to stay at home for as long as they have, and for us the much needed support.
We would highly recommend you to anyone looking for care
and support at home and wish you every success in the future with your amazing business and team.
Reply from Jane Matthews, Registered Manager at Liberty Care at Home LtdThank you so much for your heartfelt words and generous recommendation. It's been a privilege to support your Mum and Dad, and we're so pleased to hear that our care made a meaningful difference to their time at home and to you as a family. Your appreciation means the world to our team, and we'll be sure to share your kind feedback with everyone involved. Wishing you all the very best, and thank you again for your trust in Liberty Care at Home.
Warm regards,
Liberty Care at Home
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S D (Daughter of Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support we have received as a family from Liberty Care at Home has been exceptional. Each member of staff is professional and dedicated to their role. They have come into our home with smiles everyday and never fail to lift our spirits! I would recommend this company to any family who feel
they need care at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J L (Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and professional carers. They use an app to record each visit which can be viewed if required by the family when provided with a password. Punctual, thorough, efficient and easygoing.
A really good experience where it's possible to look forward to each visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Wife of Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend recommended Liberty to us and their care is second to none. They are very professional and caring and my husband is very happy and always punctual. We would recommend them, we know if we needed them they would be there.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Liberty Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Liberty Care at Home Ltd is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Liberty Care at Home Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (2)

Jane

Jane Matthews

Job Title: Registered Manager Joined: 2000

Jane brings over 24 years of hands-on experience in the care sector, starting her journey as a support worker in residential care homes. Her deep understanding of frontline care, combined with her leadership over the past 13 years, has shaped her into a compassionate and capable manager with specialist knowledge in adult social care and dementia support.


She holds Level 2 and 3 qualifications in Health and Social Care, along with a Level 5 Diploma in Leadership and Management. But what truly sets her apart is her unwavering belief that care should never be about ticking boxes or chasing profits—it’s about people, dignity, and doing things properly.


Born and raised on the Isle of Wight, Jane co-founded Liberty Care at Home with Maxine Ormiston after witnessing the gaps and frustrations in adult social care. Together, they set out to build something better—where quality care, genuine relationships, and community connection come first.


Jane is known for her calm leadership, her dedication to staff development, and her ability to bring warmth and structure to every aspect of care delivery. She continues to be a driving force behind Liberty’s mission to make a meaningful difference in the lives of those they support.

Maxine

Maxine Ormiston

Job Title: Manager Joined: 1997

Maxine qualified as an adult nurse in 2004 and has spent over two decades working within the NHS across both hospital and community settings. Her clinical expertise is matched by her commitment to continuous learning—most recently completing a Bachelor of Science in Clinical Practice in 2022.


Born and raised on the Isle of Wight, Maxine co-founded Liberty Care at Home with Jane Matthews after witnessing first-hand the challenges and shortcomings in adult social care. Driven by a shared belief that care should be about quality, not profit, Maxine helped build Liberty from the ground up to offer something better—where compassion, dignity, and professionalism are at the heart of every service.


Maxine brings a calm, clinical perspective to the team, ensuring that care delivery is safe, effective, and tailored to each individual. She is deeply involved in staff training, care planning, and operational oversight, and remains passionate about making a meaningful difference in the lives of those Liberty supports.

Frequently Asked Questions about Liberty Care at Home Ltd

What Type of Services does Liberty Care at Home Ltd offer?

Liberty Care at Home Ltd offers Home Care.

How many Carers does Liberty Care at Home Ltd employ?

Liberty Care at Home Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liberty Care at Home Ltd to verify any information. View our terms and conditions. Liberty Care at Home Ltd has an Enhanced Service - more info.