SureCare Guildford & Woking

Each helper is willing, efficient in all they are asked to do, sharing happy memories and making sure all is left safe and secure before they leave.

Feeling very happy. I get all the help that I need.

We have been using home care for approximately 4months and everything has worked well. Carers are of high standard professional and friendly and my parents both enjoy seeing them turn up. They do extra jobs as well as assist my mum to wash and dress

Can not recommend Surecare enough , kind thoughtful staff . Nothing is to much trouble ... The manager and another staff member put their heart and soul into their care of clients .... thank you so much to them and all the staff

We came to your company with recommendations and glad we did. Nothing too much trouble to find the right carer for mum. We are so happy with the company. Mum has a few problems and takes a lot of medication which is all sorted out. When mum has appointments the company arrange to take her for us. This definitely takes the stress off me and my sister.

Living overseas I am very reliant on SureCare to provide a quality 24x7 live in care package. They have really stepped up to the plate and it is of great comfort to me that Dad is being well looked after and cared for. The live in carer is very professional but at the same time has established a great rep-or with my Father and she brings some fun and laughter into his life. The live in carer is supported by a very professional team who manage scheduling and regular updates on Dad's well being. The team has also used their experience to help manage the relationship with the local Social Services and Occupational Therapy teams and Dad's doctors office. This has been a valuable part of the service given my remote location.

My carers are worth their weight in gold, not just carers but friends. We have a good laugh and chat while they prepare my food, attend to personal care and tidy the house. It's never anyone I don't know, I have three regular carers and the manager sometimes comes herself. They do an hour each morning and 30 minutes before lunch. I feel so much better since SureCare started.

Friendly staff who have been consistent, willing, kind and respectful. I have felt very reassured by the professionalism of all staff. The ability to flex the level of support up and down is potentially useful and nothing has felt like a hard sell.

From the start, the SureCare team have been excellent. The manager was proactive, quick to everyone and made starting with a care agency straightforward and focussed on our needs. She has remained available when we have needed her and clearly keen to maintain a productive relationship. She chose a carer who is friendly, responsive and keen to ensure that my mother-in-law remains in control. Most importantly, she is someone that we trust and has quickly allayed any fears about starting this care journey. Highly recommended!

We are very happy with all the care given.

I enjoy her company and a nice clean house!

Excellent service and care. My mother is 92 and very happy with the care she is receiving, excellent carers who really care about my mother. She really loves them, they make her life so much better as she is very happy with what they do for her and cannot praise them enough

The manager has been invested with our family from the start and has kept us informed every step of the way.

We have been using SureCare Guildford and Woking since December 2023 and couldn't be happier. The manager has been extremely helpful and supportive at a time when I suddenly needed help with my 95-year-old mother and didn't know where to start. She has taken time to get to know Mum personally and match her with suitable carers and will not send anyone Mum hasn't already been introduced to. Communication between myself, management and the carers themselves has been brilliant, any concerns are always noted promptly so that I can act on them. They generally come in the early morning and lunchtime and I do the evening but there is flexibility, giving 48 hours' notice I can make changes if Mum has an appointment or we have other plans. Mum says they're worth their weight in gold, high praise from a lady who thought she didn't need help and wants to stay in her own home for as long as possible. You can't put a price on peace of mind and I'm so glad I chose SureCare.