Care Provided by Riverbank Home Care Ltd
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Riverbank Home Care Ltd to get a personalised quote
Please enquire for further information on fees.
The price(s) shown are provided by the agency. Contact Riverbank Home Care Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Riverbank Home Care Ltd
- Private Owned
Person in charge
- Natalie Griffiths (Manager)
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Riverbank Home Care Ltd Reviews (6)
9.4
Riverbank Home Care Ltd has a Review Score of 9.4 (9.439) out of 10, based on 6 reviews in the last 2 years.
Over all time Riverbank Home Care Ltd has 6 reviews.
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Overall Experience
Date Published
Reviewer Connection to Riverbank Home Care Ltd
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Review from M D (Daughter-in-law of Client) published on 30 September 2026 Submitted via Website•
Overall Experience
The care my father in law has is good. We are happy with the care ,he is very stupid in his ways. They do all they can when he let's them. He's no verbal but he replies to yes and no and they get on really well.
The care my father in law has is good. We are happy with the care ,he is very stupid in his ways. They do all they can when he let's them. He's no verbal but he replies to yes and no and they get on really well.
↩Reply from Natalie Griffiths, Responsible Individual at Riverbank Home Care Ltd
Thank you very much for your feedback. We're really pleased to hear that you are happy with the care your father-in-law receives. The team always aims to support him with patience, respect and understanding, and it's lovely to know that he responds well to them and that they have built a good...
Thank you very much for your feedback. We're really pleased to hear that you are happy with the care your father-in-law receives. The team always aims to support him with patience, respect and understanding, and it's lovely to know that he responds well to them and that they have built a good rapport.We appreciate your comments and are glad that the care we provide is making a positive difference for him and for your family.
Review from J B (Daughter of Client) published on 30 September 2026 Submitted via Website•
Overall Experience
Dad receives excellent care from Natalie and the whole team. They are friendly, caring and compassionate, and always proactive in ensuring that Dad's needs are fully met. Communication is consistently good, with regular updates and a clear, open approach that keeps us informed and reassured.
They...
Dad receives excellent care from Natalie and the whole team. They are friendly, caring and compassionate, and always proactive in ensuring that Dad's needs are fully met. Communication is consistently good, with regular updates and a clear, open approach that keeps us informed and reassured.
They also take the time to consider Dad's dog, which is so important to him and helps him maintain his independence and quality of life at home.
The care and support provided give us great reassurance and a real sense of security, knowing that Dad is being looked after by a team who genuinely care about his wellbeing. We are extremely grateful to Natalie and the entire team for the excellent care they provide.
They also take the time to consider Dad's dog, which is so important to him and helps him maintain his independence and quality of life at home.
The care and support provided give us great reassurance and a real sense of security, knowing that Dad is being looked after by a team who genuinely care about his wellbeing. We are extremely grateful to Natalie and the entire team for the excellent care they provide.
Would highly recommend.
↩Reply from Natalie Griffiths, Responsible Individual at Riverbank Home Care Ltd
Thank you so much for your lovely review. We're really pleased to hear that Dad feels well supported and that our team's friendly, compassionate approach is making a positive difference for him. Consistent communication is important to us, so it's great to know our updates help keep you reassured....
Thank you so much for your lovely review. We're really pleased to hear that Dad feels well supported and that our team's friendly, compassionate approach is making a positive difference for him. Consistent communication is important to us, so it's great to know our updates help keep you reassured. We also understand how much his dog means to him, and we're glad that considering this supports his independence and quality of life at home.Your feedback means a lot to the whole team.
Thank you for your recommendation and for placing your trust in us.
Review from Jo W (Daughter of Client) published on 28 July 2026 Submitted via Website•
Overall Experience
We cannot recommend Riverbank Care highly enough. As a small, nurse-led home care agency, they provide an exceptional standard of compassionate, professional care. The owner is hands-on, carefully recruiting and training every member of the team, and this is reflected in the outstanding quality of...
We cannot recommend Riverbank Care highly enough. As a small, nurse-led home care agency, they provide an exceptional standard of compassionate, professional care. The owner is hands-on, carefully recruiting and training every member of the team, and this is reflected in the outstanding quality of care they deliver.
Riverbank has enabled our father to remain at home with dignity, receiving reliable, respectful care from familiar carers who always arrive on time with warmth and kindness. They have also been an invaluable support to our mother, giving our whole family confidence and peace of mind. Their communication, flexibility and genuine compassion have been exceptional throughout. We are incredibly grateful for everything they have done and would recommend Riverbank without hesitation.
↩Reply from Natalie Griffiths, Responsible Individual at Riverbank Home Care Ltd
Thank you so much for your wonderful review. It is important to us to know that our care has supported your father to remain at home with dignity and has brought comfort and confidence to your whole family. We are incredibly proud of our team and the compassion they show every day, and your kind...
Thank you so much for your wonderful review. It is important to us to know that our care has supported your father to remain at home with dignity and has brought comfort and confidence to your whole family. We are incredibly proud of our team and the compassion they show every day, and your kind words reflect the commitment they bring to their roles. We are truly grateful for your feedback and for the trust you have placed in Riverbank Care.
Review from Eileen D (Client / Service User) published on 20 July 2026 Submitted via Website•
Overall Experience
I have been receiving personal care for a year . The agency I receive support and carer from have been brilliant., i have always been treated with compassion, consideration and an understanding of the importance of keeping my independence . I am always informed beforehand of any change to my care....
I have been receiving personal care for a year . The agency I receive support and carer from have been brilliant., i have always been treated with compassion, consideration and an understanding of the importance of keeping my independence . I am always informed beforehand of any change to my care. Sometimes there has been a different carer or letting me know that there is a small delay e I traffic problems . I am given time with my care I don't feel rushed and always listened to.
↩Reply from Natalie Griffiths, Responsible Individual at Riverbank Home Care Ltd
Thank you so much for sharing your experience. We're delighted to hear that you have felt supported with compassion, consideration, and a focus on maintaining your independence throughout your care. Our team works hard to communicate clearly, keep you informed of any changes, and ensure you never...
Thank you so much for sharing your experience. We're delighted to hear that you have felt supported with compassion, consideration, and a focus on maintaining your independence throughout your care. Our team works hard to communicate clearly, keep you informed of any changes, and ensure you never feel rushed. Knowing that you feel listened to and well cared for truly means a lot to us. We're grateful for your kind words and for the trust you place in Riverbank Care.
Review from Catherine C (Daughter of Client) published on 14 July 2026 Submitted via Website•
Overall Experience
From the start, it was evident that the service was managed well and professionally and that all staff listened well to accommodate the needs of my mother e.g.because of her dementia she was disorientated in time and they knew how important it was to have a regular carer and be on time or early! We...
From the start, it was evident that the service was managed well and professionally and that all staff listened well to accommodate the needs of my mother e.g.because of her dementia she was disorientated in time and they knew how important it was to have a regular carer and be on time or early! We very quickly formed a 'team' to support Mum and established communication methods. All the staff were kind, considerate and respectful but each one of them also brought something of themselves to help Mum and probably went over and above to do so e.g. one would paint her nails or try to find activities to stop her getting bored. One was excellent at giving her a thorough wash and one would stay a little longer if she could to just have a chat.
I felt really sorry to let them go once Mum needed 24 hour care but have no hesitation in recommending them
↩Reply from Natalie Griffiths, Responsible Individual at Riverbank Home Care Ltd
Thank you so much for sharing your experience. We're truly grateful for your kind words. From the very beginning, our team worked hard to understand your mother's needs and provide care that was consistent, respectful and reassuring for her, especially with the challenges of dementia. It means a...
Thank you so much for sharing your experience. We're truly grateful for your kind words. From the very beginning, our team worked hard to understand your mother's needs and provide care that was consistent, respectful and reassuring for her, especially with the challenges of dementia. It means a great deal to know that the continuity, communication and personal touches from each carer made a positive difference. We're proud of the compassion our staff bring to their roles every day, and your feedback reflects their dedication beautifully. Although we were sad to step back when your mother required 24-hour care, we're honoured to have supported your family and appreciate your recommendation and feedback
Review from W E (Client / Service User) published on 9 July 2026 Submitted via Website•
Overall Experience
The quality of care is excellent by all the carers and with a small company, we get to know the carers well - they become virtual friends and the set up feels like a family. This might not be the case with a larger company. Their advice is based on professional experience of a very high nature so...
The quality of care is excellent by all the carers and with a small company, we get to know the carers well - they become virtual friends and the set up feels like a family. This might not be the case with a larger company. Their advice is based on professional experience of a very high nature so can be relied on. We are very satisfied with the standard of care and could confidently recommend them.
↩Reply from Natalie Griffiths, Responsible Individual at Riverbank Home Care Ltd
Thank you so much for your thoughtful review. We're delighted to hear that you feel confident in the quality of care provided and that the consistency of a small, dedicated team has helped create a familiar, family-like experience. It's wonderful to know that our carers' professionalism,...
Thank you so much for your thoughtful review. We're delighted to hear that you feel confident in the quality of care provided and that the consistency of a small, dedicated team has helped create a familiar, family-like experience. It's wonderful to know that our carers' professionalism, reliability and personal touches have made a positive difference. Your confidence in our advice and your recommendation is important to us. We truly appreciate your kind words and the trust you have placed in Riverbank Care.
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Frequently Asked Questions about Riverbank Home Care Ltd
How much does Riverbank Home Care Ltd cost?
The agency lists fees from £30 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider).
How many Carers does Riverbank Home Care Ltd employ?
Riverbank Home Care Ltd employs 6 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Riverbank Home Care Ltd to verify any information. View our terms and conditions. Riverbank Home Care Ltd has a Basic Service -what a Basic Service includes.