SureCare Gateshead

Office B4, Design Works, William Street, Felling, Gateshead NE10 0JP
Review Us
9.7 8 Reviews
  • SureCare Gateshead, Gateshead
SureCare Gateshead offers quality care to people in Gateshead and the surrounding areas so they can continue living at home.

People get a tailor-made package of care and support that takes into account their preferences and individual needs.

Surecare Gateshead offer a wide range of care services to people of all ages and abilities.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £29.50
  • Weekly Live-in Care Fees: £700 – £800

billing for living care varies

These prices are only a guideline, please contact SureCare Gateshead to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Debrah Douglas (Manager)

Admission Criteria

  • None

SureCare Gateshead Reviews (8)

9.7

SureCare Gateshead has a Review Score of 9.7 (9.654) out of 10, based on 8 reviews in the last 2 years.
Over all time SureCare Gateshead has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 0
Date Published
  • 8
  • 8
  • 8
  • 8
  • 0
Reviewer Connection to SureCare Gateshead
  • 5
  • 2
  • 1
Total of 8, showing 1-8
Review from A G (Wife of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been lovely and very helpful. Always polite and eager to please. My husband considers the carers friends now and looks forward to their visits I cannot recommend them highly enough.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your kind words Avril, am pleased we can deliver a person centred approach.Debs

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Client) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, easy, friendly. No embarrassment.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for you kind review.We are so happy we provide a service to suit you. Registered Manager

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila P (Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general competant and thorough. Delivered with courtesy. Always pleasant.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your kind words, we always try are very best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anthony D (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleaner very good.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your feed back, we are pleased your are happy with the service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen G (Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exclusively tidy, organised and helpful, also kind and considerate towards my needs.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for you kind words, we always try are best to ensure we are meeting the needs requested.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean W (Client) assisted by family/friend published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They did everything very satisfactory. There are not problems.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your review, we are happy your service works well for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine P (Daughter of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy to have respite care when needed, really happy with service.
Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your feedback.We are happy to be able to support you with respite.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan H (Daughter of Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with carers, I feel comfortable with them. Always happy to help in office.
Reply from Shakiru Egunjobi, Director at SureCare Gateshead

Thank you Susan.our client are our priority and we are here to give all our client the best service they require.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for SureCare Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for SureCare Gateshead is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Gateshead is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about SureCare Gateshead

What Type of Services does SureCare Gateshead offer?

SureCare Gateshead offers Home Care.

How many Carers does SureCare Gateshead employ?

SureCare Gateshead employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Gateshead to verify any information. View our terms and conditions. SureCare Gateshead has an Enhanced Service - more info.