Diamond Health Care Solutions Ltd

Friars House, Manor House Drive, Coventry CV1 2TE
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9.6 6 Reviews
  • Diamond Health Care Solutions Ltd, Coventry
Diamond Health Care Solutions is a compassionate and professional home care agency you can trust. The company offers domiciliary care, supported living services, respite care at home, and companionship to residents in Coventry, Warwickshire and surrounding areas.

The staff is committed to providing quality, innovative, and compassionate in-home care that enables clients to live comfortably, safely, and independently in their most cherished place; their home. Investing in a digital care monitoring system provides an ideal way for family members to monitor the care their loved ones receive. The company caters for adults aged 18 and above.

With over 20 years of experience in the healthcare industry and as a Registered Nurse, it was recognised that the elderly, frail, and vulnerable in the community need support from well trained and skilled staff to enhance their quality of life and foster their independence.

Tailoring to each individual's unique needs, the team collaborates closely with clients and their families to develop personalised care plans that meet those needs and promote social interaction, such as organising coffee outings and date nights for clients.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £35
  • Weekly Live-in Care Fees: £1250 – £1500

Fees is negotiable depending on the assessment.

These prices are only a guideline, please contact Diamond Health Care Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Diamond Health Care Solutions Ltd

Person in charge

  • Nadine Ndonga (Manager)

Admission Criteria

  • NA

Diamond Health Care Solutions Ltd Reviews (6)

9.6

Diamond Health Care Solutions Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Diamond Health Care Solutions Ltd has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
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Reviewer Connection to Diamond Health Care Solutions Ltd
  • 2
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  • 1
Total of 6, showing 1-6
Review from A S (Mother of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have really enjoy the service of Diamond care, the team are very helpful, they take their time to explain things to your best understanding. The team are very compassionate and understanding, work well under pressure because I saw this in the first week of caring for my child. They make sure your
needs are met and gives you outstanding satisfaction in caring for you and your family
I want to say take you all for taking the huge pressure on me and the family too. Good work.
Reply from Nadina Ndonga, Company Director at Diamond Health Care Solutions Ltd

With profound gratitude, I wish to appreciate your acknowledgment of our services. It gives us great satisfaction when our valued clients feel fulfilled in the care they receive. Thank you so much

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D T (Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 92 years of age and did find every day had its problems. For a start, I am hard of hearing. Back in January, I came out of hospital needing some help. My son decided to get on to Diamond Home Care Supported Living. A carer was decided on, and the set-up for my care was decided. The carer has been
doing things which I would think are beyond the line of duty. First, she will make my bed and see that I have my breakfast. If I have a problem that needs to be solved on the phone, she will do it for me. She takes me to the shops and the bank. I put my washing in the washer and she will see it get dry. The kitchen worktops and the floor are cleaned when needed. Her hygiene is impeccable. With me being deaf she will write everything down for me so we have a good chat and a laugh. She comes at 9am for one and a half hours, and in the evening for the same time. The only thing is, she is like a Mother Hen. If this is what the company provides you will not go far wrong.
Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

This is amazing. Sometimes, you don't realise the difference you make in people's lives. It's just the passion and the love for the job we do. Having these high expectations and making a difference in the lives of service users also provides a good boost to the staff to deliver optimum care. I appreciate your feedback and pledge to continue with high-quality care delivery.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S N (Daughter of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have moved over from another care company and we are very impressed with the outstanding care being provided. The manager is very hands on and the staff she uses are also amazing at their job. The managers nursing knowledge shines through in the care she provides. They understands my mother's condition
well they can tailor the care to her needs.
Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Thank you so much for trusting Diamond Health Care Solutions Ltd. It is our priority to ensure that everyone under our care is treated with dignity and respect. We will continue to work with compassion and to meet your needs appropriately. Your care will be our priority.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Husband of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communication, very professional, friendly and clearly experienced. We've had a very good experience using Diamond Health Care Solutions Ltd and would highly recommend them.
Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Your feedback means a lot to the staff working at Diamond Health Care Solutions Ltd. It is a privilege to know about the quality of care that was delivered by one of our nurses in the community. We are available 24/7 to provide support when required. Our Nurses will always deliver care in line with the NMC Code and maintain confidentiality.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurse has provided exemplary care throughout. The level of care and compassion has been amazing. Without this care my recovery would have taken much longer. The nurse has been professional and discreet, taking the time to get to know me as an individual to ensure my care was tailored to me as an
individual - I cannot thank the nurse enough.
Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Thank you for the positive feedback. Our team members are dedicated to providing the best care possible, and your feedback motivates us to keep up with the highest standards of care. The care of our clients are a top priority.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bhupinder S (Son of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and her team were fantastic, providing genuine, responsive, and highly attentive care to my father who has severe anxiety. Highly recommend. She is also very flexible and responsive to our needs and able to adapt as needed.
Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Thank you for your feedback. I am delighted with the acknowledgement. Your feedback means a lot to the company. The staff will continue to deliver safe and compassionate care to our vulnerable people in the community. Your care is our priority.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Diamond Health Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Diamond Health Care Solutions Ltd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diamond Health Care Solutions Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Nadine

Nadine Ndonga

Job Title: Registered Manager Joined: 2023

The registered manager of Diamond Health Care Solutions is also a registered nurse in the UK who has the qualities and skills to cater for vulnerable people’s needs in the community, using a person-centred approach

Rebecca

Rebecca Wells

Job Title: Care Coordinator Joined: 2025

A vibrant and experienced care coordinator with lots of experience in this field

Satpal

Satpal Rait

Job Title: Care assistant Joined: 2024

She is very compassionate and time-conscious when it comes to attending her clients’ calls. She has more than 10 years of experience in care

Nadine

Nadine Ndonga

Job Title: Safeguarding lead Joined: 2024

Safeguarding is an important aspect in care. It is essential to ensure that service users are protected from harm and abuse.

Jamila

Jamila Nassor

Job Title: Care assistant Joined: 2025

A very caring, loving and compassionate carer who takes great care when delivering care to people. She is committed to her job and treats everyone with dignity and respect.

Patience

Patience Ilevbare

Job Title: Care assistant Joined: 2024

A dedicated live-in carer with a special touch. She goes the extra mile to deliver exceptional care. She has the skills to deliver 24-hour care to service users in their homes. From personal care, mild house chores, meal preparation, medication management, etc

Frequently Asked Questions about Diamond Health Care Solutions Ltd

What Type of Services does Diamond Health Care Solutions Ltd offer?

Diamond Health Care Solutions Ltd offers Home Care & Nursing Care.

How many Carers does Diamond Health Care Solutions Ltd employ?

Diamond Health Care Solutions Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Health Care Solutions Ltd to verify any information. View our terms and conditions. Diamond Health Care Solutions Ltd has an Enhanced Service - more info.