Bank holidays are charged at double rate
These prices are only a guideline, please contact Caremark St Helens to find out the exact price for your requirements.
Caremark St Helens has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark St Helens has 3 reviews.
Review from Vincent W (Brother of Client) published on 15 July 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Inoka Abeysinghe, Managing Director at Caremark St Helens
I would like to extend my sincere gratitude for your lovely review. Here at Caremark, we pride ourselves on delivering only the best person-centred care, meticulously tailored to the individual needs of each client. Your positive feedback truly means a lot to us and serves as a testament to the dedication and hard work of our team. It is always rewarding to hear that our efforts are making a meaningful difference in the lives of those we care for.Thank you once again for taking the time to share your experience. Your kind words motivate us to continue striving for excellence in all that we do.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Colin M (Son-in-law of Client) published on 15 May 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Kelly Conway, Manager at Caremark St Helens
Thank you for your review. We will inform our care assistant that we need to focus on the communal area's. Please don't hesitate to call us if you have any concerns with the domestic support your mother in law receiving.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michelle S (Daughter of Client) published on 14 May 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kelly Conway, Manager at Caremark St Helens
Thank you for your lovely review. Please don't hesitate to call us if you have any concerns with the service delivery.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.7 (8.667) out of 10 for Caremark St Helens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Caremark St Helens is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) ) ÷ 18 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark St Helens is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2024
Inoka is a Postmistress who has been managing her own retail businesses for well over 10 years. Together with her husband, she set up and developed reputed retail businesses in St Helens, offering numerous services to the local community. She had worked as a teacher at a private primary school in London for over 7 years and worked closely with children with special needs. During the COVID outbreak, she realised the importance of home care in the community as she was guided by her own passion to serve the community in the best possible ways.
Inoka and her team at Caremark St Helens are dedicated to ensuring that every customer and their family receives the best possible high-end, person-centred care services. She intends to deliver the highest quality of life for customers who choose to live independently in their own homes.
Job Title: Registered Manager
Joined: 2025
Kelly has recently joined Caremark St Helens as our new registered manager. Kelly brings over 25 years of experience in health and social care and holds diplomas in health and social care at levels 2, 3, and 5. Additionally, she has completed the Level 3 Train the Trainer programme and specialises in delivering medication, moving and handling people, basic first aid, and fire awareness training. Kelly has also completed NHS England’s Oliver McGowan Tier 2 Train the Trainer.
Kelly is deeply passionate about supporting individuals and ensuring our customers are able to live their lives in their own way. She was inspired to join Caremark St Helens because she saw the potential to grow with a newer business where she could contribute to providing an excellent standard of home care.
Outside of her professional life, Kelly enjoys spending time in Wales at her caravan with her husband and their dog, Reggie. She also volunteers weekly for Age UK.
We are thrilled to have Kelly on our team and look forward to the positive impact she will undoubtedly make.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark St Helens to verify any information. View our terms and conditions. Caremark St Helens has an Enhanced Service - more info.
