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Ollie Care - Manchester has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Ollie Care - Manchester has 1 review.
Review from Paul C (Son of Client) published on 10 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shahnawaz Elahi, Operations Manager at Ollie Care - Manchester
Thank you so much for your kind words and for taking the time to share your experience with Ollie Care. We are delighted to hear that your mother and sister have had such a positive experience with our carer. Providing compassionate, professional, and reliable care is at the heart of what we do, and it's wonderful to know that our team member has made such a meaningful impact. We also truly appreciate your feedback regarding our management team. Clear and prompt communication is a priority for us, and we're glad to have provided the support you needed. If there's ever anything we can do to enhance your experience or assist further, please don't hesitate to reach out. Thank you again for your trust in Ollie Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Ollie Care - Manchester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ollie Care - Manchester is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ollie Care - Manchester is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ollie Care - Manchester to verify any information. View our terms and conditions. Ollie Care - Manchester has an Basic Service - more info.
