Surecare (Glasgow)

With over 15 years of experience in health and social care, Stephanie brings strong leadership, compassion, and a deep commitment to high-quality care to her role as Registered Care Manager at SureCare Glasgow. Since joining the team, Stephanie has played an important role in supporting both clients and staff. She now leads the service to ensure the highest standards of care are delivered across every aspect of the organisation.

Stephanie holds an SVQ Level 3 in Social Services and Healthcare at SCQF Level 7, and has extensive experience supporting teams and services to maintain excellent care standards. She specialises in palliative and end-of-life care and was recognised nationally when she won Palliative & End-of-Life Care Practise Award at the Scottish Care Awards 2022, highlighting her compassionate and person-centred approach.

Throughout her career, Stephanie has successfully supported services through organisational transitions, including TUPE processes, while maintaining stability and continuity for both clients and staff. She has also led teams through multiple care inspections, achieving Grade 5 inspection outcomes, reflecting her focus on quality, compliance, and continuous improvement.

Stephanie believes that great care begins with strong leadership and a supportive team. She works closely with care workers, clients, and families to ensure care is delivered with dignity, respect, and understanding, and she is known for her calm, reassuring presence and hands-on management style.

Outside of work, Stephanie enjoys spending time with family and friends, and she values the importance of connection, kindness, and support – principles she brings into her role every day as she helps lead the SureCare Glasgow team in delivering care that truly makes a difference.

With 14 years of experience across all levels of care, Lisa brings both frontline insight and strong leadership to her role as Deputy Manager. Her career journey, from carer to team leader, supervisor, coordinator, and eventually deputy manager, reflects her deep understanding of what excellent care looks like at every stage. She holds SVQF Level 7 in Social Services and Healthcare and Level 10 in Care Services Leadership and Management, alongside dementia awareness and staff development training.

Lisa is passionate about fostering teamwork, communication, and professional growth within her team. She believes that great care comes from collaboration, respect and a shared commitment to quality. Her focus is on ensuring that every client receives care tailored to their needs, care that promotes independence, dignity, and wellbeing. Known for her positive attitude and approachable nature, Lisa is often described as someone who always goes the extra mile to ensure clients receive the highest standard of support. When she’s not at work, she enjoys time with family and friends, trips to the cinema, and holidays abroad.

With over 15 years of experience in the care sector, Nicola brings a wealth of knowledge, compassion, and leadership to the SureCare Glasgow team. Having joined SureCare Glasgow recently, Nicola has quickly become a key part of the service and now leads on care quality and staff training, helping to ensure our team continues to deliver high standards of care across every visit.

Her professional background includes a wide range of training and qualifications, such as Moving and Assisting of People and Best Practice in Dementia Care. She is also trained in Overdose Prevention, Intervention and Naloxone. Throughout her career, Nicola has been recognised for her excellence in care, being a winner of a Palliative & End-of-Life Care Practise Award in 2022, and a finalist in the Great British Regional Care Awards 2024 for Team Leadership.

Nicola is passionate about maintaining high standards in care and supporting care workers to feel confident and capable in their roles. She’s known by clients and families for her warmth, reliability, and dedication, often being asked if she can become their permanent carer.

Outside of work, Nicola enjoys socialising with friends, attending concerts, and travelling with her son for his kickboxing and taekwondo competitions. She brings professionalism, empathy, and strong leadership to her role every day, helping ensure every client receives the kind of care she would want for her own family.