SureCare Stoke-on-Trent

Trent House, Victoria Road, Stoke-on-Trent ST4 2LW
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9.2 4 Reviews
  • SureCare Stoke-on-Trent, Stoke-on-Trent
SureCare Stoke-on-Trent provides a variety of care, assistance and support services to benefit those who need them most. Working closely with you and your loved ones to establish a patient centred tailor-made package of care and support that reflects individual needs, wishes and preferences. SureCare Stoke can also cooperate with other clinical services and health professionals to support clients, helping them to maintain a sense of dignity and independence in the comfort of their own homes.

SureCare Stoke-on-Trent provides care and support services across Stoke-on-Trent and the surrounding areas, including:
Newcastle-under-Lyme
Hanley
Fenton
Tunstall
Burslem
Longton
Stafford

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Good to Know

Group/Owner

Person in charge

  • Peaches Mandebvu (Registered Manager)

SureCare Stoke-on-Trent Reviews (4)

9.2

SureCare Stoke-on-Trent has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time SureCare Stoke-on-Trent has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
4
4
4
0

Review from P H (Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sure Care supported me following a prolonged hospitalisation. During my research they were the most professional and enthusiastic. They showed great flexibility in changing arrangements when my discharge from the ward didn't go to plan. During care at home - all members of the team were punctual, polite,
hard-working, cheerful and efficient. They treated both myself and my possessions with care and respect. I am certain this helped me make a faster than expected recovery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John A (Son of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this provider as they have really gelled well with my Mum and have provided great care and support. Having been initially cautious about having a carer visit her home she now looks forward to the visits having created a great rapport between the carers and her. They are always
happy and smiling when they visit and cheer her up as well as helping her get ready and prepare for the day. Great service from a great team.

Reply from Peaches Mandebvu, Registered Manager at SureCare Stoke-on-Trent

Thankyou very much for the lovely review. At SureCare we know how nerve-racking it can be having care for the first time, so we are glad the carers are able to make mom feel comfortable and cheer her up. Your mom is a ray of sunshine and it is our absolute privilege to look after her!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz C (Wife of Client) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent company providing day care with empathy, consideration and professionalism. We were very dubious about having a new care company, but SureCare have now become very much part of our family. They are always friendly, cheerful and interested with all of our family members.
A brilliant company
for sure!!

Reply from Peaches Mandebvu, Registered Manager at SureCare Stoke-on-Trent

Thank you for your kind words. You have a very special family and we are so grateful that you have welcomed us not only into your home but also your hearts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D A (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at SureCare Stoke have been wonderful and have a really caring approach. The staff seem well trained and they are polite, respectful and friendly. Would not hesitate to recommend their services based on our experience so far.

Reply from Peaches Mandebvu, Registered Manager at SureCare Stoke-on-Trent

Thankyou for the Kind words and trusting us with your loved ones. It is our absolute joy to look after your parents and support them being their happies, healthiest and most active selves!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for SureCare Stoke-on-Trent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for SureCare Stoke-on-Trent is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Stoke-on-Trent is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about SureCare Stoke-on-Trent

What Type of Services does SureCare Stoke-on-Trent offer?

SureCare Stoke-on-Trent offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Stoke-on-Trent to verify any information. View our terms and conditions. SureCare Stoke-on-Trent has an Enhanced Service - more info.