Nac's West Care

Office B, Second Floor, 21 Boulevard, Weston-super-Mare BS23 1NR
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9.6 13 Reviews
  • Nac's West Care, Weston-super-Mare
NACS WEST CARE is a dedicated domiciliary care provider focused on helping individuals live independently with dignity, supporting a range of needs from companionship and personal care to overnight and respite care. Their small, person-centred team tailors support to each individual’s preferences and strengths, ensuring that every service—from daily care routines to comprehensive companionship—upholds clients’ independence and well-being.

With a robust approach to health and sustainability, NACS WEST CARE strives to avoid unnecessary hospital admissions by prioritising proactive, outcome-focused care. They also collaborate closely with multi-agency safeguarding partners to ensure clients’ safety and are committed to continuous improvement through regular updates and training for their staff.

This dedicated team emphasises proactive, strengths-based care, always seeking ways to enhance clients' quality of life through dignified and compassionate support. Whether providing daytime assistance or overnight support, NACS WEST CARE LTD maintains high standards, always aiming to empower individuals to remain in the comfort of their own homes with the reassurance of professional, respectful care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.50 – £28.50
  • Weekly Live-in Care Fees: £1350 – £1500

Prices are quoted when the assessment done

These prices are only a guideline, please contact Nac's West Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nac's West Care Ltd

Person in charge

  • Ramana Perumalla (Director)

Nac's West Care Reviews (13)

9.6

Nac's West Care has a Review Score of 9.6 (9.641) out of 10, based on 13 reviews in the last 2 years.
Over all time Nac's West Care has 13 reviews.

Overall Experience
  • 9
  • 3
  • 1
  • 0
  • 0
Date Published
  • 13
  • 11
  • 13
  • 13
  • 0
Reviewer Connection to Nac's West Care
  • 5
  • 3
  • 2
  • 2
  • 1
Total of 13, showing 1-13
Review from D R (Client) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer arrived on time and completed the usual appt in the same cheerful manner.
This included showering me, helping me get dressed and applying creams. Also, light cleaning duties also.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you for Valuable feedback, Pleasure to be working with you.

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Review from E N (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is very caring and patient with my husband, very good with him and know how to respect him.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for your beautiful feedback. Pleasure to be working with you.

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Review from S S (Wife of Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was reliable and very pleasant to have here. Very happy with the arrangement. He can come again if I need help when our carer is away.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for your beautiful review. Pleasure to working with you.

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Review from A N (Son of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff in particular is fantastic with caring for my father. He has a warm, caring, professional touch in a friendly manner with really brings a smile to my fathers face each time.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for your kind words and for taking the time to share your feedback. Were delighted to hear that our team and in particular the staff member you mentioned has made such a positive difference in your fathers care.We take great pride in providing not only professional support, but also warmth, dignity, and genuine companionship. Knowing that this has brought a smile to your fathers face truly means a lot to us.Your comments will be shared with the team, and Im sure the staff member will be especially touched by your recognition.Thank you again for your trust in us.

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Review from Christopher B (Client) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very helpful and good at their jobs. They are on time and conscientious.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you for your valuable feedback.We are Honoured to working with you.

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Review from Julian C (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer has been outstanding, always courteous, kind, encouraging, practical, efficient and prepared to go over and beyond the call of duty. He has a wonderfully caring and compassionate disposition. Provision of my mother's personal care is excellent and clinically executed. Bedtime preparation,
together with the intent always to enquire as to my mother's welbeing and comfort levels are precise and well planned, Prosper is able to be flexible and adaptable in seeking to provide comfort and physical care for my mother's needs, should her feelings and emotions oscillate. They both communicate together extremely well. He, also, seeks to think ahead, in preparing refreshments for her, as well as cleaning and clearing meticulously after her. Hygiene standards are outstanding.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for your kind and thoughtful feedback. We are truly grateful for your generous words and for taking the time to share your experience.We are especially pleased to hear how highly you regard the care provided by him. His dedication, compassion, and professionalism are qualities we deeply value, and it is wonderful to know they are making a real difference in your mother's daily life and wellbeing.We are committed to delivering the highest standard of care, and it is heartening to know that his attention to detail, sensitivity, and proactive approach have brought such reassurance and comfort to your family. We will be sure to pass on your appreciation to him - it will mean a great deal.Thank you once again for your trust and kind words.

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Review from Justine B (Daughter of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall experience with NAC's West care has been very positive. From the initial meeting, with the company to the carers starting was excellent. Communication has always been excellent with management and staff. The carers are very conscientious, caring and very kind. I know my mum is in very safe
hands which means a lot. I would highly recommend this company.
Reply from Ramana perumalla, Director at Nac's West Care

Dear Justine,Thank you so much for taking the time to share your thoughtful review. We are truly grateful for your kind words and are delighted to hear that your experience with us has been so positive.It means a great deal to know that our team's dedication to compassionate and conscientious care has brought peace of mind to you and your family. We understand how important it is to feel confident and reassured about your loved one's wellbeing, and we're honoured to be trusted with your mum's care.Your feedback about our communication and the professionalism of our carers is deeply appreciated, and we will be sure to share your lovely comments with the entire team.Thank you again for your recommendation - it's the highest compliment we could receive.Warmest regards,The NAC's West Care Team

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Review from S C (Wife of Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this company to be very efficient, helpful and reasonably priced. We have hired two members of staff care for my husband to date and they both have got on with the job, treat him with courtesy and respect and make life a lot easier for us both. The staff always look smart in their uniforms,
turn up on time and are always polite and very congenial. We are very satisfied with this company.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that you are happy with the care and support provided to your husband.At Nacs West Care, we are committed to delivering respectful, compassionate, and high-quality care, so it's incredibly rewarding to know that our team has made a positive difference in your lives. We'll be sure to pass on your appreciation to the staff members involved - they will be thrilled to hear it.Please don't hesitate to reach out if there's ever anything more we can do to support you.Warm regards,The Nacs West Care Team

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Review from C R (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been very kind and thoughtful young man.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you for the lovely feedback . Pleasure to working with you

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Review from B R (Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of having home help. From the initial home visit to assess my needs to the organisation of starting the regualr home help has been fantastic! My home help is great. I fully recommend Nac's West Care. I'm a very happy customer.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your first experience with home help has been such a positive one. It's wonderful to know that you've felt supported from the initial assessment through to the ongoing care.

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Review from D H (Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Friendly lady, very helpful.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you so much for taking the time to leave such a lovely review. We are truly grateful for your kind words and delighted to hear that you received excellent service. Knowing that you found our staff friendly, helpful, and supportive means a great deal to us at Nac's West Care LTD, we strive to provide person-centred care with compassion, dignity, and respect, and it's always rewarding to know that our efforts are making a positive impact. Your feedback motivates us to continue delivering high-quality care and support tailored to each individual's needs.If there's anything more we can do to support you in the future, please don't hesitate to reach out.Warmest regards,The NACS WEST CARE LTD Team

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Review from J G (Daughter of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are friendly and willing to help out with anything required.
Some staff need to speak more cleaelty with clients who have a hearing problem.
Reply from Ramana perumalla, Director at Nac's West Care

Thank you for your feedback and for taking the time to share your experience with NACS West Care. We are delighted to hear that you find our staff friendly and willing to help. Providing compassionate and high-quality care is at the heart of what we do. We also appreciate your constructive comment regarding clearer communication for clients with hearing difficulties. Your feedback is invaluable, and we will ensure our team receives further guidance on effective communication strategies to better support all individuals in our care. If you have any further suggestions or concerns, please feel free to reach out. Your input helps us continue to improve and provide the best possible service. Thank you, Nacs West Care.

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Review from Susan H (Daughter-in-law of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager is amazing - she listens and delivers an absolute first-class service. Her fees are within the care her company provides. Always very supportive of her clients and family - nothing day/night is any trouble to her or to her staff. Staff are always kind caring and super supportive, especially
to the client. As a family, we have a particular member of staff who is so lovely so kind so supportive, and shows so much love for the job she does. Our mum is so loved and cared for - her dignity is first and foremost - we can go away on holiday and not worry. We get updates which makes our holiday so we are not fretting whilst away. We cannot ask for anything more - we get support - love - every step of the way.
Reply from Ramana Perumalla, Director at Nac's West Care

Thank you so much for your valuable feedback. Pleased to working with all of you.

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Nac's West Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.641 for Nac's West Care is calculated as follows: ( (57 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 78 Ratings = 4.641
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nac's West Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Niall Haydn

Niall Haydn Carey

Job Title: CEO Joined: 2023

CEO/Human resource manager.

Sireesha

Sireesha Upparlapalle

Job Title: Compliance Manager Joined: 2023

Compliance Manager

Anudeep Reddy

Anudeep Reddy Kolan

Job Title: Care Coordinator Joined: 2025

Anudeep Reddy Kolan is Working as a Care Coordinator.

Frequently Asked Questions about Nac's West Care

What Type of Services does Nac's West Care offer?

Nac's West Care offers Home Care.

How many Carers does Nac's West Care employ?

Nac's West Care employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nac's West Care to verify any information. View our terms and conditions. Nac's West Care has an Enhanced Service - more info.