Premier Community - Amber Valley

3B Isabella Court, Concord Way, Mansfield NG19 7JZ
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9.5 8 Reviews
  • Premier Community - Amber Valley, Mansfield
Premier Community Amber Valley supports people with a wide range of needs and requirements to live independently.

The team are committed to making a positive difference to their clients’ lives. Each client has a detailed digital care plan built around their individual circumstances. All care and support is delivered with respect and dignity, and staff support each client to maintain as much independence and choice as possible.

Customers can access a 5% discount on mobility aids and products.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - Amber Valley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sabrina Bennett (Registered Manager)

Premier Community - Amber Valley Reviews (8)

9.5

Premier Community - Amber Valley has a Review Score of 9.5 (9.508) out of 10, based on 8 reviews in the last 2 years.
Over all time Premier Community - Amber Valley has 8 reviews.

Overall Experience
  • 6
  • 2
  • 0
  • 0
  • 0
Date Published
  • 8
  • 7
  • 8
  • 8
  • 0
Reviewer Connection to Premier Community - Amber Valley
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Veronica B (Mother of Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such wonderful, caring and efficient carers. Nothing is too much for them in their care of my daughter. She has developed a very good relationship with them all.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you so much for your kind review. We'll be sure to pass on our thanks to the Care Team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia V (Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are great and nothing is too much trouble.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you for taking the time to review Premier Community - Amber Valley. We appreciate your feedback

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G H (Wife of Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers all treat my husband with respect and talk to him. They tell him what they are doing all the time and make him laugh. Some carers definitely go above and beyond what is required. I would recommend Premier Community to friends.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you so much for your kind words about our Care Teams. We'll pass on your thanks to them.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Penelope F (Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good - helpful and chatty.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you for taking the time to review Premier Community - Amber Valley. We appreciate your feedback

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B H (Partner of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We now have a lovely set of caring ladies that we are pleased to welcome into our house which treat my other half with respect and dignity. Far in front of the professionals. I feel we are all part of one big caring family.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you so much for your kind words about our team. We'll pass on your compliments and thank them for their great work!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Friend of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, only word needed. The care staff treat my friend with dignity and respect.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Aw thank you! We'll be sure to pass on your kind word to our Care Team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Daughter of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
According to my dad who has had a morning carer for the past 12 months, they are all angels. They've always been courteous and friendly. They have gone above and beyond to make sure all dads care needs are met. They always leave and place tidy and clean and are pleasure to have in the house.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you and your Dad for your kind review. We'll pass on your feedback to our Care Team and thank them for you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne A (Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found them professional, caring, helpful if you ask for something.
Nothing is too much trouble.
At the moment we couldn't do anything without the help of carers with me having my cancer treatment.
A particular member of staff has been very helpful and supportive regarding my cancer treatment, she
always checks in to make sure I am ok.
Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you so much for your kind words. We'll pass this review on to your care team. Thank them on your behalf!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.508)

Overview of Review Score

The Review Score of 9.5 (9.508) out of 10 for Premier Community - Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Premier Community - Amber Valley is calculated as follows: ( (36 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Amber Valley is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Sabrina

Sabrina Bennett

Job Title: Registered Manager - South Derbyshire Joined: 2020

Sabrina joined our team during the pandemic in June 2020. Establishing her standards and passion in our community, she has risen to the position of Registered Manager. Her leadership skills and passion for looking after people are an impressive mix, creating an amazing culture within our Community.

Frequently Asked Questions about Premier Community - Amber Valley

What Type of Services does Premier Community - Amber Valley offer?

Premier Community - Amber Valley offers Home Care.

How many Carers does Premier Community - Amber Valley employ?

Premier Community - Amber Valley employs 136 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Amber Valley to verify any information. View our terms and conditions. Premier Community - Amber Valley has an Enhanced Service - more info.