Home Care Providers Owned by Premier Community

We cannot praise this care company enough. They are always incredibly attentive to Gloria's needs and provide truly personal care. You can genuinely tell that the carers really care about the people they support. There is never any rushing - they always take their time, which makes such a difference. They always go above and beyond what we expect. The office team are so supportive and always happy to give advice whenever we need it, which is reassuring as a family. Everything feels well organised and tailored to changing needs. We really love the app for peace of mind on care times and ensuring someone has been to see her. Overall, such a lovely group of people and absolutely wonderful company. We feel very lucky to have their support.

Find carers helpful, pleasant, know what they are doing, ask if need anything doing. Always good when caring for my wife Mary.

We have been receiving care from Premier since Jan 2026, after mum had a fall. We did have some early issues with communication from carers, but after liaising with management, these were soon addressed. Staff are friendly and helpful. It's a reassurance for us, having them visit 4 times a day, to check on mum, as she falls quite frequently.

I do think travelling time should be a must between clients (for unexpected delays). Price increases (not just in the care sector) are always happening but my husband's needs come first. So you have to pay anything. Overall, we're both happy with the service we receive, thank you.

The Premier Care Team provided outstanding care for my mum over the past five months. The carers became more than just carers, they were my mum's friendship support network. With myself and all of her family living overseas, this afforded us a tremendous amount of comfort. My mum spoke fondly of all of her carers. If anyone were considering care for a loved one, I would absolutely have no hesitation in recommending PREMIER CARE!

Thanks you again for everything you did for my mum during this past year. During this very emotionally challenging time you affording my family a tremendous amount of comfort knowing how well they were cared for.

I would like to take this opportunity to thank all of the care team for taking such good care of our lovely friend Ann. The list of amazing carers that go above and beyond is endless, and I can't thank you all enough. Having the reassurance our friend was being cared for so well with such dignity, fills me with such appreciation. Dementia is such a cruel disease, but you all took the time to make Ann's last few months as comfortable as possible. Thank you all so much

Review went well, carers are good, service is excellent. Issues with AM and PM time slots hopefully will get sorted.

The review was performed in a friendly and efficient manager, at a pace suitable for Mum, who played an active part in it. It was a good opportunity to reflect on what was going well and clarify a few of our expectations and requirements. We were then able to update the outcomes, as the ones from the initial visit had been achieved.

For the past 15 months, Premier Care has been taking care of my uncle, who has dementia. I have been very pleased and confident that he has been receiving the care he needs. From the beginning, the service has been excellent. The carers and office management staff have been professional, friendly, and caring, and they have addressed any issues promptly, often going out of their way to help. Nikita has always been quick to respond, either by phone or email, and carers would call if there were any issues. Most importantly, my uncle has been happy and able to make the most of his time at home before having to move into care.

The carers are always polite and compassionate, and always make my husband feel good.

I would just like to say how pleased I am with my care and how grateful I am to the carers who attend my calls. They go above and beyond for me, and Premier Care should be very proud of themselves to have a marvellous and extremely good team of carers.

All the carers are lovely and very professional in the care they provide my father and show care and compassion for my dad's needs and you can have a good chat and a laugh just like one of your family I would definitely recommend Premier community home care to family and friends. We are both very happy to have them attending my father's requirements. There all lovely and so are the ladies in the office if you have to cancel a call for personal reasons.

The care that Penny has is above what we expected. A pleasant, warm reception all of the time. We are asked before they go if there's anything else that they can do for us. We look forward to the visits and feel comfortable in their company.

I feel as well as Ann that the service is working well, the carers are supportive and make Ann feel safe. It gives myself and Ann's son Martin comfort that the service is working well.

I would just like to take this opportunity to extend my thanks on behalf of myself and my late father to all of the staff of Premier Community. Suffering a debilitating stroke in 2016 he went from a fit, active 83 year old to someone with very limited mobility. From the very start of leaving hospital after an extended stay, your staff took over helping him do those daily things that we all too easily take for granted. Over nearly nine years they have brought a professional, positive, cheerful and reassuring stability into the latter years of his life. Even when anxiety would cloud his mind through the COVID pandemic and the worst that British winter weather can bring I could always confidently tell him that your carers will come to you. I would have absolutely have no hesitation whatsoever in recommending your services to anyone in the position of looking for care of a loved one. I thank you all whole heartedly on behalf of my father, myself and family.

Thank you for taking such great care of my grandad - and for supporting us as a family too - we are so grateful and always will be.

I am very pleased with the care I am receiving. All the carers are extremely good. I cannot fault them at all.

Such wonderful, caring and efficient carers. Nothing is too much for them in their care of my daughter. She has developed a very good relationship with them all.

The carers are great and nothing is too much trouble.

Carers all treat my husband with respect and talk to him. They tell him what they are doing all the time and make him laugh. Some carers definitely go above and beyond what is required. I would recommend Premier Community to friends.