Premier Community - Erewash

148 Bath Street, Ilkeston DE7 8FF
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9.7 51 Reviews
  • Premier Community - Erewash, Ilkeston
Premier Community Erewash is a family run business that has built its reputation by delivering the highest quality of care for over twenty five years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintain as much independence as possible.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances.

Their team are dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

All Premier Community customers receive 5% off mobility aids and products in store.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - Erewash to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Nikita Sargent (Registered Manager)

Premier Community - Erewash Reviews (51)

9.7

Premier Community - Erewash has a Review Score of 9.7 (9.688) out of 10, based on 13 reviews in the last 2 years.
Over all time Premier Community - Erewash has 51 reviews.

Overall Experience
  • 29
  • 14
  • 4
  • 4
  • 0
Date Published
  • 51
  • 6
  • 11
  • 13
  • 38
Reviewer Connection to Premier Community - Erewash
  • 28
  • 10
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 1-20
Review from Brenda L (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care I am receiving. All the carers are extremely good. I cannot fault them at all.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your kind review. We'll pass this on to the team that provides your care and say a huge thank you!

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Marlene R (Client) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being with Premier I have never felt so safe and dignified. Staff are friendly, kind and trustworthy. Really happy with my care.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you so much for your kind review! We'll pass this on to our team and thank them for you!

  • Staff
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  • Treated with Dignity
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Review from A C (Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I get well looked after most of the time, some time I get a problem.
Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Erewash

Thank you so much for your review, We will work with your Registered Manager to discuss any concerns you may have

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Review from Geoffrey F (Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed by the way staff have coped with dealing with my needs- treating me as an individual despite the demands on their time.
Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Erewash

Thank you so much for your review about our team. We will be sure to share this with them

  • Staff
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Review from Gladys H (Daughter of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the care they provided to me they are friendly and polite and they are all competent and I would recommend they to my family and friends.
Reply from Rebecca Hale, Registered Manager at Premier Community - Erewash

Thank you so much for your kind words about our team. We'll pass on your compliments and thank them for their great work!

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Review from Jocelyn W (Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers to be very good and helpful, make sure that you don't fall when unsteady on your legs, they do look after you and make sure you are ok. Cannot find fault with any of the carers are they are all very pleasant.
Reply from Rebecca Hale, Registered Manager at Premier Community - Erewash

Thank you for your kind words, We are so pleased you are happy with your care package we'll let our carers know about the review you've provided!

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Review from C C (Daughter of Client) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum will be 102 in April it was difficult for me to trust anyone to help look after her. Premier as made the trust easy. From making inquirys over the phone across the board but most of all the carers, the ladies are amazing nothing is too much trouble and my mum loves them all.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Happy birthday in April! We'll pass on your compliment to our team and ensure to thank them.

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Review from P S (Son of Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carers are polite and professional all ways willing to go that extra mile when we contact our senior about any issues she always comes out and what ever the problem is she sorts it out excellent value for money and a excellent team. Thank you for your hard work. From our family.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for this review, its means a lot to our team. We'll be sure to pass your review over to your care team. Kind regards!

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Review from J S (Daughter of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Premier Community for a couple of years now since she was diagnosed with Alzheimers. My mum loves each and every carer that attends and I feel reassured that my mum is happy and receiving suitable care for her needs.
To top it off, at the end of last year, my dad
was also diagnosed with Alzheimers. My dad isn't requiring care currently but all the carers check in on him too to make sure he is okay too and always report back if they have any concerns.
If there is anything I need to ask, I can always count on the manager to pick anything up. I can't fault the staff here and can't thank them enough.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you so much for your glowing review. We'll be sure to pass this on to the care team.

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Review from David F (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has both personal care and cleaning support, and for both services I must say the standards are extremely high in all respects. There are very few issues and none to mention with most carers going above and beyond. I would like to commend a few members of staff who are so good with Dad; and two
more staff members who are not only caring and sympathetic to his needs but are seen by Dad as good friends who take the time to do their utmost for him, even if on occasions he does not appear to be appreciative of it.
In respect of the management, I want the best for Dad and sometimes request changes to his care, his medication, the visit regime, timings of visits etc. but nothing is too difficult or too much for the team especially the manager who should be commended for her help and assistance to me since we switched to Premier so time ago.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your kind words! We'll pass your commendation on to our care team and thank them for the fantastic care they've provided.

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Review from Amy B (Granddaughter of Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our gran/mum is looked after very well from all the carers. Gran has said to the family that she is looked after and all the girls are very nice.
Any issues raised, we have spoken to the manager and they have dealt with the matter quickly.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you so much for your kind words. We'll pass this review on to your care team. Thank them on your behalf!

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Review from Susan S (Wife of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been happy with the care my husband has received, friendly and helpful carers and would like to keep to the same people. I think you can have a better experience and relate to regular carers.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your feedback; we'll pass this on to the Care Teams! Take care.

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Review from D B (Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since having carers, they have always been professional and they show their respect for my wishes. They always leave my home neat and tidy as I would leave it myself if I could. My regular carers for above and beyond to make sure I am happy.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your kind words about the service you receive. We'll pass this onto your care team!

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  • Care / Support
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  • Treated with Dignity
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Review from P R (Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really excellent! They treat me with respect and let me do things independently and assist me when needed. Great service and great staff.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thankyou for such a wonderful review, this is greatly appreciated and all feedback will be passed on to the team.

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Review from R H (Client) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this service very good. The carers are very friendly and helpful.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for your lovely review, this will all be passed on to the care team.

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Review from P M (Client) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the care package that Premier Community provide is excellent and I would highly recommend them. They have a caring nature, always smile add give a helping hand.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a lovely review and your kind words. All will be passed on to the care team.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Darren R (Client) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers are always polite and pleasant. It's the first time I have had carers so I have no other service to compare them to but they always treat me with respect and are very thoughtful to my needs. They always treat me with kindness, goodwill and are very professional in what they do. I sincerely
appreciate the service that my carers provide for me, they are not just my carers but I regard them as my friends. Very well done and very kind regards to my carers, and for Premier Community for proving me with your lovely service.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for a wonderful review, all thanks will be passed on to your care team and we will continue to provide a brilliant service.

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Review from Jane T (Godson of Client) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly impressed by the responsivity of the management of Premier Community. We have a fiercely independent 97-year-old Godmother who is quite challenging, in that she is finding it difficult to accept that she needs support, and no longer has the ability to give reliable answers to relatively straightforward
questions. The manager has been superb and doesn't just listen to information about our Godmother and her current needs, but inputs those suggestions immediately so that the various carers can feel more confident that they can be effective. Also a valuable resource for answers about practical things, such as sweets which can assist elderly people who are at risk of becoming dehydrated. Very reassuring. Please thank the carers for all their hard work.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a wonderful review, we are extremely grateful you are happy with the service provided and the support you are receiving from the management team. All thanks will be passed on.

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  • Value for Money
Review from Alison T (Daughter-in-law of Client) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed by the care package which has been provided. The services they offer were far more than we originally expected and the care given has changed as Dad regained strength and his ability to self-care. It has been so reassuring to know that someone was calling in regularly through
the day to ensure that he was safe and well and to provide him with food and drinks whilst he was unable to get these for himself. Originally they had to shower and dress him as well as prepare meals and prompt him to take his medication and do his physio exercises. As he regains the use of his broken arm they have been prepared to simply ensure that he has been able to manage these things himself. At times they must have wondered why they needed to call but simply having someone there to ask if he's ok and make him a hot drink is reassurance to us and so valuable to the family. The package of care has been free of charge to date but as a family, we would be more than happy to pay.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a wonderful review, we are extremely grateful you are happy with the service provided.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K H (Client) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with all carers. They have been helpful and caring.
I have no complaints.
I have had many different carers each efficient nothing was missed and nothing was too much trouble. I would book this company again.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for such a wonderful review, we are very happy you have had a fantastic experience with Premier Community.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Premier Community - Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Premier Community - Erewash is calculated as follows: ( (55 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Erewash is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

Nikita

Nikita Sargeant

Job Title: Registered Manager Joined: 2019

Nikita joined our team as a valued Long Eaton Care Team member. After establishing herself as a deeply caring person with Premier Community Values, Nikita applied and pushed herself through our progression schemes and is now a Registered Manager for Erewash.

Frequently Asked Questions about Premier Community - Erewash

What Type of Services does Premier Community - Erewash offer?

Premier Community - Erewash offers Home Care.

How many Carers does Premier Community - Erewash employ?

Premier Community - Erewash employs 79 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Erewash to verify any information. View our terms and conditions. Premier Community - Erewash has an Enhanced Service - more info.