Premier Community - Erewash

For the past 15 months, Premier Care has been taking care of my uncle, who has dementia. I have been very pleased and confident that he has been receiving the care he needs. From the beginning, the service has been excellent. The carers and office management staff have been professional, friendly, and caring, and they have addressed any issues promptly, often going out of their way to help. Nikita has always been quick to respond, either by phone or email, and carers would call if there were any issues. Most importantly, my uncle has been happy and able to make the most of his time at home before having to move into care.

All the carers are lovely and very professional in the care they provide my father and show care and compassion for my dad's needs and you can have a good chat and a laugh just like one of your family I would definitely recommend Premier community home care to family and friends. We are both very happy to have them attending my father's requirements. There all lovely and so are the ladies in the office if you have to cancel a call for personal reasons.

I am very pleased with the care I am receiving. All the carers are extremely good. I cannot fault them at all.

Since being with Premier I have never felt so safe and dignified. Staff are friendly, kind and trustworthy. Really happy with my care.

I get well looked after most of the time, some time I get a problem.

I have been impressed by the way staff have coped with dealing with my needs- treating me as an individual despite the demands on their time.

I like the care they provided to me they are friendly and polite and they are all competent and I would recommend they to my family and friends.

I have found the carers to be very good and helpful, make sure that you don't fall when unsteady on your legs, they do look after you and make sure you are ok. Cannot find fault with any of the carers are they are all very pleasant.

My mum will be 102 in April it was difficult for me to trust anyone to help look after her. Premier as made the trust easy. From making inquirys over the phone across the board but most of all the carers, the ladies are amazing nothing is too much trouble and my mum loves them all.

Our carers are polite and professional all ways willing to go that extra mile when we contact our senior about any issues she always comes out and what ever the problem is she sorts it out excellent value for money and a excellent team. Thank you for your hard work. From our family.

If there is anything I need to ask, I can always count on the manager to pick anything up. I can't fault the staff here and can't thank them enough.

In respect of the management, I want the best for Dad and sometimes request changes to his care, his medication, the visit regime, timings of visits etc. but nothing is too difficult or too much for the team especially the manager who should be commended for her help and assistance to me since we switched to Premier so time ago.

Any issues raised, we have spoken to the manager and they have dealt with the matter quickly.

I have been happy with the care my husband has received, friendly and helpful carers and would like to keep to the same people. I think you can have a better experience and relate to regular carers.

Since having carers, they have always been professional and they show their respect for my wishes. They always leave my home neat and tidy as I would leave it myself if I could. My regular carers for above and beyond to make sure I am happy.

The staff are really excellent! They treat me with respect and let me do things independently and assist me when needed. Great service and great staff.

I have found this service very good. The carers are very friendly and helpful.

Overall the care package that Premier Community provide is excellent and I would highly recommend them. They have a caring nature, always smile add give a helping hand.

My carers are always polite and pleasant. It's the first time I have had carers so I have no other service to compare them to but they always treat me with respect and are very thoughtful to my needs. They always treat me with kindness, goodwill and are very professional in what they do. I sincerely appreciate the service that my carers provide for me, they are not just my carers but I regard them as my friends. Very well done and very kind regards to my carers, and for Premier Community for proving me with your lovely service.

Highly impressed by the responsivity of the management of Premier Community. We have a fiercely independent 97-year-old Godmother who is quite challenging, in that she is finding it difficult to accept that she needs support, and no longer has the ability to give reliable answers to relatively straightforward questions. The manager has been superb and doesn't just listen to information about our Godmother and her current needs, but inputs those suggestions immediately so that the various carers can feel more confident that they can be effective. Also a valuable resource for answers about practical things, such as sweets which can assist elderly people who are at risk of becoming dehydrated. Very reassuring. Please thank the carers for all their hard work.