Premier Community - Erewash

Thank you for your service, much appreciated. Happy to recommend.

It has helped me to slowly regain my confidence.

We cannot praise this care company enough. They are always incredibly attentive to Gloria's needs and provide truly personal care. You can genuinely tell that the carers really care about the people they support. There is never any rushing - they always take their time, which makes such a difference. They always go above and beyond what we expect. The office team are so supportive and always happy to give advice whenever we need it, which is reassuring as a family. Everything feels well organised and tailored to changing needs. We really love the app for peace of mind on care times and ensuring someone has been to see her. Overall, such a lovely group of people and absolutely wonderful company. We feel very lucky to have their support.

Find carers helpful, pleasant, know what they are doing, ask if need anything doing. Always good when caring for my wife Mary.

We have been receiving care from Premier since Jan 2026, after mum had a fall. We did have some early issues with communication from carers, but after liaising with management, these were soon addressed. Staff are friendly and helpful. It's a reassurance for us, having them visit 4 times a day, to check on mum, as she falls quite frequently.

I do think travelling time should be a must between clients (for unexpected delays). Price increases (not just in the care sector) are always happening but my husband's needs come first. So you have to pay anything. Overall, we're both happy with the service we receive, thank you.

For the past 15 months, Premier Care has been taking care of my uncle, who has dementia. I have been very pleased and confident that he has been receiving the care he needs. From the beginning, the service has been excellent. The carers and office management staff have been professional, friendly, and caring, and they have addressed any issues promptly, often going out of their way to help. Nikita has always been quick to respond, either by phone or email, and carers would call if there were any issues. Most importantly, my uncle has been happy and able to make the most of his time at home before having to move into care.

All the carers are lovely and very professional in the care they provide my father and show care and compassion for my dad's needs and you can have a good chat and a laugh just like one of your family I would definitely recommend Premier community home care to family and friends. We are both very happy to have them attending my father's requirements. There all lovely and so are the ladies in the office if you have to cancel a call for personal reasons.

I am very pleased with the care I am receiving. All the carers are extremely good. I cannot fault them at all.

Since being with Premier I have never felt so safe and dignified. Staff are friendly, kind and trustworthy. Really happy with my care.

I get well looked after most of the time, some time I get a problem.

I have been impressed by the way staff have coped with dealing with my needs- treating me as an individual despite the demands on their time.

I like the care they provided to me they are friendly and polite and they are all competent and I would recommend they to my family and friends.

I have found the carers to be very good and helpful, make sure that you don't fall when unsteady on your legs, they do look after you and make sure you are ok. Cannot find fault with any of the carers are they are all very pleasant.

My mum will be 102 in April it was difficult for me to trust anyone to help look after her. Premier as made the trust easy. From making inquirys over the phone across the board but most of all the carers, the ladies are amazing nothing is too much trouble and my mum loves them all.

Our carers are polite and professional all ways willing to go that extra mile when we contact our senior about any issues she always comes out and what ever the problem is she sorts it out excellent value for money and a excellent team. Thank you for your hard work. From our family.

If there is anything I need to ask, I can always count on the manager to pick anything up. I can't fault the staff here and can't thank them enough.

In respect of the management, I want the best for Dad and sometimes request changes to his care, his medication, the visit regime, timings of visits etc. but nothing is too difficult or too much for the team especially the manager who should be commended for her help and assistance to me since we switched to Premier so time ago.

Any issues raised, we have spoken to the manager and they have dealt with the matter quickly.

I have been happy with the care my husband has received, friendly and helpful carers and would like to keep to the same people. I think you can have a better experience and relate to regular carers.