Premier Community - Erewash

148 Bath Street, Ilkeston DE7 8FF
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9.7 51 Reviews
  • Premier Community - Erewash, Ilkeston
Premier Community Erewash is a family run business that has built its reputation by delivering the highest quality of care for over twenty five years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintain as much independence as possible.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances.

Their team are dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

All Premier Community customers receive 5% off mobility aids and products in store.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49

We truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

These prices are only a guideline, please contact Premier Community - Erewash to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Nikita Sargent (Registered Manager)

Premier Community - Erewash Reviews (51)

Total of 51, showing 41-51
9.7

Premier Community - Erewash has a Review Score of 9.7 (9.688) out of 10, based on 13 reviews in the last 2 years. Over all time Premier Community - Erewash has 51 reviews.

Overall Experience

  • 29
  • 14
  • 4
  • 4
  • 0

Date Published

51
9
11
13
38

Review from C S (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

If I have a constant carer then there is no problem but to keep changing carers is a real pain. Keep having to tell them what you need and have them stand around and watch you struggle is really not on.
To have a time-sensitive call and that is not happening.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review. We appreciate all feedback and it will be passed along to the relevant people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda M (Wife of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall good service. Timekeeping not that good. Staff good overall.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am awaiting on urgent reviews to be arranged by the senior operations manager and my social worker. I do have some serious issues with some staff and procedures of which they are both aware of. However, I have my dream team of carers, who's work is excellent and the office has been made aware also.
I would recommend this team of carers of the month.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review. I will pass your comments along to the relevant people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers of Premier Care. Their thoughtfulness, care and commitment have been excellent, making me feel safe and comfortable. I would thoroughly recommend them to anyone who is considering care.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with care given by those with confidence and ability.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernice F (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good as I am housebound, not able to do a lot.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Daughter of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Premier Care have been coming to Mum four times a day for over a year now. The carers are excellent, friendly and reliable, treating Mum with dignity and respect. She seems happy and content with them. We couldn't have asked for anything better.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda R (Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find carers pleasant and helpful and never let me down.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Client) assisted by family/friend published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are nice to me and helpful. I am not always happy about my shopping call because the carers don't always listen to me regarding what shopping I want, sometimes bringing more than I want (eg someone bought me some tea bags costing £10 which is too much). Also, they don't always take me to
the shops I want to visit. I don't always have the 2 hours for my shopping and I feel rushed.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Connie W (Client) assisted by family/friend published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, we have found the 8 care workers both very helpful and sympathetic to my needs. They are both kind and ready to meet my needs. They give me a thorough degree of help and need when they come. They provide sympathetic and thoroughly professional help on their visits. I would not hesitate
to recommend them to people like myself who need this type of help. They give me every confidence.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for your review and kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W H (Client) assisted by family/friend published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know where I would be without them. I don't have to worry about anything because they do it all for me. They remind me of my girls.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Premier Community - Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Premier Community - Erewash is calculated as follows: ( (55 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Erewash is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Nikita

Nikita Sargeant

Job Title: Registered Manager

Joined: 2019

Nikita joined our team as a valued Long Eaton Care Team member. After establishing herself as a deeply caring person with Premier Community Values, Nikita applied and pushed herself through our progression schemes and is now a Registered Manager for Erewash.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Erewash to verify any information. View our terms and conditions. Premier Community - Erewash has an Enhanced Service - more info.