Premier Community - Erewash

Regular carers are brilliant generally. Turnover of staff is far too frequent. Complaints and requests are not always adhered to. Dignity is everything so when you get lots of different staff coming to do personal care, it is undignified. Some staff read notes and give 100%. Others are clock watching and do as little as possible. The attitude of some carers is not very caring. Rush, Rush, Rush, playing catch up as overstretched.

My son has been "blue lined" but carers repeatedly turn up early, but mostly late. Complaints have been made and it is OK for a short while, then they are regularly late again and again. This is very poor service and must be sorted out. Now I am logging times for a complaint letter to be sent to the care service who provide part funding.

The individual carers are very good but unfortunately, they can be very late at times.

We need regular carers who are experienced in dealing with my husband, not some flipper machivets.

My mother has been using your company since March 2019. One visit in a morning. Breakfast time care. Timing of visits terrible. Some mornings Mum was eating breakfast as lunchtime was nearly upon us! So late. More 'Brunch' time than breakfast. Some carers lack 'basic' commonsense. Things that are so obvious! Until I had a good chat with the manager service was not great. Timing seems better since the chat. Let's hope it remains this way.

I have no complaints as I am treated very well by most of my carers.

To have a time-sensitive call and that is not happening.

Overall good service. Timekeeping not that good. Staff good overall.

I am awaiting on urgent reviews to be arranged by the senior operations manager and my social worker. I do have some serious issues with some staff and procedures of which they are both aware of. However, I have my dream team of carers, who's work is excellent and the office has been made aware also. I would recommend this team of carers of the month.

I have nothing but praise for the carers of Premier Care. Their thoughtfulness, care and commitment have been excellent, making me feel safe and comfortable. I would thoroughly recommend them to anyone who is considering care.

Very satisfied with care given by those with confidence and ability.

Good as I am housebound, not able to do a lot.

Premier Care have been coming to Mum four times a day for over a year now. The carers are excellent, friendly and reliable, treating Mum with dignity and respect. She seems happy and content with them. We couldn't have asked for anything better.

I find carers pleasant and helpful and never let me down.

The carers are nice to me and helpful. I am not always happy about my shopping call because the carers don't always listen to me regarding what shopping I want, sometimes bringing more than I want (eg someone bought me some tea bags costing £10 which is too much). Also, they don't always take me to the shops I want to visit. I don't always have the 2 hours for my shopping and I feel rushed.

From the outset, we have found the 8 care workers both very helpful and sympathetic to my needs. They are both kind and ready to meet my needs. They give me a thorough degree of help and need when they come. They provide sympathetic and thoroughly professional help on their visits. I would not hesitate to recommend them to people like myself who need this type of help. They give me every confidence.

I don't know where I would be without them. I don't have to worry about anything because they do it all for me. They remind me of my girls.