Premier Community - North Derbyshire

I would like to take this opportunity to thank all of the care team for taking such good care of our lovely friend Ann. The list of amazing carers that go above and beyond is endless, and I can't thank you all enough. Having the reassurance our friend was being cared for so well with such dignity, fills me with such appreciation. Dementia is such a cruel disease, but you all took the time to make Ann's last few months as comfortable as possible. Thank you all so much

I would just like to take this opportunity to extend my thanks on behalf of myself and my late father to all of the staff of Premier Community. Suffering a debilitating stroke in 2016 he went from a fit, active 83 year old to someone with very limited mobility. From the very start of leaving hospital after an extended stay, your staff took over helping him do those daily things that we all too easily take for granted. Over nearly nine years they have brought a professional, positive, cheerful and reassuring stability into the latter years of his life. Even when anxiety would cloud his mind through the COVID pandemic and the worst that British winter weather can bring I could always confidently tell him that your carers will come to you. I would have absolutely have no hesitation whatsoever in recommending your services to anyone in the position of looking for care of a loved one. I thank you all whole heartedly on behalf of my father, myself and family.

Thank you for taking such great care of my grandad - and for supporting us as a family too - we are so grateful and always will be.

Excellent service from all involved with Mum's care. Very helpful and friendly staff from organising the care of Mum initially to the very end of her life. Mum always looked forward to their visits and often had a laugh with them along the way. We can't thank everyone enough.

I cannot express enough gratitude for the exceptional care and support provided by premier care during one of the most difficult times in our lives. From the very beginning, the team showed an extraordinary level of compassion, professionalism, and dedication while looking after my mum, who was receiving end-of-life care.

Every carer who came into our home treated Mum with the utmost dignity and respect. Their kindness, patience, and gentle approach brought immense comfort to both Mum and our family. Nothing was ever too much trouble - they were attentive not only to her physical needs but also to her emotional wellbeing, always taking time to talk to her, hold her hand, and make her feel truly cared for.

The support extended to us as a family was just as meaningful. Their presence offered a sense of reassurance and calm, and their guidance helped us navigate each step with dignity and grace. They were always professional, yet so warm and human - a perfect balance.

The property is always left clean and tidy by the carers.

The staff working for this company are to the very highest standard and treat every patient like they are their own. They truly go up and beyond any call of duty. They are like part of our family now all of them. Thank you so much.

As a new service user, I was very apprehensive about using a personal care provider at home. I decided to come to Premier Community after they were recommended to me by a close friend. My experience so far has surpassed expectations. Premier uses a wide pool of local carers who are, in my opinion, excellent. I am very fortunate to have quickly found a great rapport with my main two primary carers, and I would highly recommend Premier Community to anyone who is in need of a care package at home.

She is always a welcome breath of optimism and joy!

All visits from support workers are given to my dad are with respect and dignity. Always trying to interact in conversation even though sometimes is quite difficult as my dad is very poorly. Very friendly girls. Always a pleasure to see them.

The firm is perfect.

All carers are exceptional and always come with a smile, they are kind, caring, and patient with both client and family/friends they are professional and also friendly and joky client always looks forward to all carers coming.

Thank you all.

I'm really pleased with the standard of care Mum receives from her Premier Community Team. They're a lovely, friendly bunch who look after Mum well, enabling her to stay at home. Also, I can get in touch with them at any time and they're always supportive. I really appreciate everything they do for Mum and myself. Thank you.

I am very happy with all the carers, they treat me very well and are very helpful. Our little chats are very nice. Makes the day!

The carers are good and look after me well. I like to chat with them when they come.

Premier Community have been caring for Mum since the end of October 2023. From the start, we felt reassured. The management team assessed Mum's needs thoroughly, listened to what was important to Mum and put together a dedicated team of carers to regularly support her. All care staff have treated our family with dignity and respect. The carers are kind and compassionate and have gained Mum's trust. They understand her and are sensitive to providing what she needs in a way that is appropriate for her. They listen to us and work with us in partnership to best meet Mum's needs. Their ability to problem-solve is impressive. It's heart-warming seeing Mum's face light up when they arrive and hear the chatter, laughter and singing as they get her organised. The carers' commitment and dedication to providing exceptional care for Mum is second to none. We have peace of mind mum is safe and being well cared for and very grateful to have Premier Community supporting our family at home.

Thank you for your hard work.

The care my father receives is second to none, it's 100% absolutely brilliant and so caring. The whole team are so compassionate, including management. Definitely deserves a medal or something. Thank you.

I wholeheartedly recommend this company.