Premier Community - North Derbyshire

17-21 Abbey Lane, Sheffield S8 0BJ
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9.9 28 Reviews
  • Premier Community - North Derbyshire, Sheffield
Premier Community is a family-owned business that has been providing top-quality care for over 25 years. They cater to people with diverse needs and strive to provide each client with the support they require to lead a satisfying life while maintaining their independence.

Their services include hospital-to-home care, respite home care, personal care services, home assistance services, and companionship care. They create a comprehensive digital care plan that is tailored to the individual circumstances of each client, allowing everyone involved in their care to access it.

The Premier Community team is committed to making a positive impact in the lives of people in the community by providing high-quality care with the utmost care and respect. They also offer specialised personal care services for Alzheimer's, dementia, respite care, and support.

Premier Community also offers a range of high-quality products to support independence within the community. They offer a five percent discount on all products to their clients.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - North Derbyshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tracy Marsden (Registered Manager)

Premier Community - North Derbyshire Reviews (28)

9.9

Premier Community - North Derbyshire has a Review Score of 9.9 (9.876) out of 10, based on 22 reviews in the last 2 years.
Over all time Premier Community - North Derbyshire has 28 reviews.

Overall Experience
  • 25
  • 3
  • 0
  • 0
  • 0
Date Published
  • 28
  • 6
  • 12
  • 22
  • 6
Reviewer Connection to Premier Community - North Derbyshire
  • 12
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from S S (Mother of Client) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service. Carers are good.
Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - North Derbyshire

Thank you for your review, we will ensure this is passed onto the carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T P (Son of Client) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only just started having care after a lot of persuasion. We could not ask for more. Management and staff are excellent. Nothing is too much trouble.
Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

This is great to hear, we'll pass on your praise to the Care Team! Thank you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A S (Stepdaughter of Client) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Provided amazing care and went the extra mile. All who we came into contact with at Premier were amazing, friendly, and considerate. Under difficult times they all pulled together as a team and we could always get hold of someone if needed.
Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your kind words. Although the pandemic was tough, we are proud of the service we provided. We will pass your feedback on to our care team to ensure they feel valued.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H L (Daughter of Client) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the team members have been great with my dad. It's his first experience needing care and everyone has been respectful and sympathetic as well as keeping things fun and light-hearted, myself and Mum (his wife) have been so grateful for such excellent care.
Reply from Rebecca Hale, Registered Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We are so glad Dad's first experience of care is going Well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P S (Son of Client) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls are wonderful, always pleasant and really look after Mum. Would certainly be lost without them. Some go above and beyond at times. A big thank you, am sure some particular girls will know who they are. Best wishes.
Reply from Rebecca Hale, Registered Manager at Premier Community - North Derbyshire

Thanks for your review and kind words, I'm pleased to hear how we have supported your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Liz A (Daughter of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a Premier Community service user for the last four years and in this time we have seen the company go from strength to strength.
What has prompted me to write a review after all this time was a recent event that put Mum’s carers to the test and they really did come up trumps! Mum got
a serious chest infection and ended up being admitted to hospital. Both before and after her stay in hospital Mum’s carers did an outstanding job going above and beyond expectations. Knowing she was in such capable and trustworthy hands was so reassuring. I would like to take this opportunity to say a big thank you to the team!
Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. I know it'll mean so much to our team, we'll be sure to let them know what a brilliant job they do!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter M (Son of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have written a review for July, but they have been looking after my dad for much longer.
All of the carers that help him out, as well as all of the staff that work in the office, are absolutely amazing.
I live 300 miles away from my dad, who lives by himself and requires visits three times a day.
It gives me so much comfort to know that he is being looked after and looked out for by people who genuinely care about him, they have become like an extended family.
My dad absolutely loves them all and has a really close bond with them.
One example of the extra mile they go is when Dad had to go into hospital recently. It was a rescheduled operation that he had forgotten to tell me the date of. A carer messaged me to tell me when he was going in, the ward he would be on and the contact number, not something she had to do but she did it anyway.
I could not recommend these guys enough, they have been a massive comfort to my dad and myself.
Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We are pleased to look after your loved one! We'll pass on your high praise to the team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul F (Husband of Client) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Community has been coming to care for my wife for a few years now and the staff are so thorough when dealing with her requirements. When I want to find out about help in other areas for example getting a plumber or cleaner I was helped in finding what I needed.
Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We'll be sure to pass on your thanks to the team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Premier Community - North Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Premier Community - North Derbyshire is calculated as follows: ( (115 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - North Derbyshire is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

Tracy

Tracy Marsden

Job Title: Registered Manager Joined: 2019

Tracy is Premier Community Derbyshire North's, Registered Manager.

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