Home Care Provider Owned by Premier Community in Derbyshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Derbyshire for Premier Community are showing below.
View the details of all 4 locations (with 260 reviews) owned by Premier Community
Premier Community Locations in Derbyshire (1)
Premier Community - Erewash
9.7
51 reviews
148 Bath Street, Ilkeston DE7 8FF
"I am very pleased with the care I am receiving. All the carers are extremely good. I cannot fault them at all.…" Read all 51 reviews
Premier Community Erewash is a family run business that has built its reputation by delivering the highest quality of care for over twenty five years. They support people with many different needs, all with the aim to provide each and every client… Read more about Premier Community - Erewash
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £29.49 / hour
- Live-in Care from £1,650 / week
Premier Community Reviews in Derbyshire (51)
9.7
Premier Community has a Group Review Score of 9.7 (9.668) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Premier Community must have a Review Score.
Review of
Premier Community - Erewash
from Brenda L (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the care I am receiving. All the carers are extremely good. I cannot fault them at all.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Marlene R (Client) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since being with Premier I have never felt so safe and dignified. Staff are friendly, kind and trustworthy. Really happy with my care.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from A C (Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I get well looked after most of the time, some time I get a problem.
Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Geoffrey F (Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have been impressed by the way staff have coped with dealing with my needs- treating me as an individual despite the demands on their time.
Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Gladys H (Daughter of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I like the care they provided to me they are friendly and polite and they are all competent and I would recommend they to my family and friends.
Reply from Rebecca Hale, Registered Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Jocelyn W (Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the carers to be very good and helpful, make sure that you don't fall when unsteady on your legs, they do look after you and make sure you are ok. Cannot find fault with any of the carers are they are all very pleasant.
Reply from Rebecca Hale, Registered Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from C C (Daughter of Client) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum will be 102 in April it was difficult for me to trust anyone to help look after her. Premier as made the trust easy. From making inquirys over the phone across the board but most of all the carers, the ladies are amazing nothing is too much trouble and my mum loves them all.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from P S (Son of Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our carers are polite and professional all ways willing to go that extra mile when we contact our senior about any issues she always comes out and what ever the problem is she sorts it out excellent value for money and a excellent team. Thank you for your hard work. From our family.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from J S (Daughter of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been receiving care from Premier Community for a couple of years now since she was diagnosed with Alzheimers. My mum loves each and every carer that attends and I feel reassured that my mum is happy and receiving suitable care for her needs.
To top it off, at the end of last year, my dad
To top it off, at the end of last year, my dad
was also diagnosed with Alzheimers. My dad isn't requiring care currently but all the carers check in on him too to make sure he is okay too and always report back if they have any concerns.
If there is anything I need to ask, I can always count on the manager to pick anything up. I can't fault the staff here and can't thank them enough.
If there is anything I need to ask, I can always count on the manager to pick anything up. I can't fault the staff here and can't thank them enough.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from David F (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has both personal care and cleaning support, and for both services I must say the standards are extremely high in all respects. There are very few issues and none to mention with most carers going above and beyond. I would like to commend a few members of staff who are so good with Dad; and two
more staff members who are not only caring and sympathetic to his needs but are seen by Dad as good friends who take the time to do their utmost for him, even if on occasions he does not appear to be appreciative of it.
In respect of the management, I want the best for Dad and sometimes request changes to his care, his medication, the visit regime, timings of visits etc. but nothing is too difficult or too much for the team especially the manager who should be commended for her help and assistance to me since we switched to Premier so time ago.
In respect of the management, I want the best for Dad and sometimes request changes to his care, his medication, the visit regime, timings of visits etc. but nothing is too difficult or too much for the team especially the manager who should be commended for her help and assistance to me since we switched to Premier so time ago.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Amy B (Granddaughter of Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our gran/mum is looked after very well from all the carers. Gran has said to the family that she is looked after and all the girls are very nice.
Any issues raised, we have spoken to the manager and they have dealt with the matter quickly.
Any issues raised, we have spoken to the manager and they have dealt with the matter quickly.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Susan S (Wife of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been happy with the care my husband has received, friendly and helpful carers and would like to keep to the same people. I think you can have a better experience and relate to regular carers.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from D B (Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since having carers, they have always been professional and they show their respect for my wishes. They always leave my home neat and tidy as I would leave it myself if I could. My regular carers for above and beyond to make sure I am happy.
Reply from Tim Isterling, Communications Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from P R (Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are really excellent! They treat me with respect and let me do things independently and assist me when needed. Great service and great staff.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from R H (Client) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found this service very good. The carers are very friendly and helpful.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from P M (Client) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall the care package that Premier Community provide is excellent and I would highly recommend them. They have a caring nature, always smile add give a helping hand.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Darren R (Client) published on 19 January 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My carers are always polite and pleasant. It's the first time I have had carers so I have no other service to compare them to but they always treat me with respect and are very thoughtful to my needs. They always treat me with kindness, goodwill and are very professional in what they do. I sincerely
appreciate the service that my carers provide for me, they are not just my carers but I regard them as my friends. Very well done and very kind regards to my carers, and for Premier Community for proving me with your lovely service.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Jane T (Godson of Client) published on 6 December 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Highly impressed by the responsivity of the management of Premier Community. We have a fiercely independent 97-year-old Godmother who is quite challenging, in that she is finding it difficult to accept that she needs support, and no longer has the ability to give reliable answers to relatively straightforward
questions. The manager has been superb and doesn't just listen to information about our Godmother and her current needs, but inputs those suggestions immediately so that the various carers can feel more confident that they can be effective. Also a valuable resource for answers about practical things, such as sweets which can assist elderly people who are at risk of becoming dehydrated. Very reassuring. Please thank the carers for all their hard work.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from Alison T (Daughter-in-law of Client) published on 28 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been very impressed by the care package which has been provided. The services they offer were far more than we originally expected and the care given has changed as Dad regained strength and his ability to self-care. It has been so reassuring to know that someone was calling in regularly through
the day to ensure that he was safe and well and to provide him with food and drinks whilst he was unable to get these for himself. Originally they had to shower and dress him as well as prepare meals and prompt him to take his medication and do his physio exercises. As he regains the use of his broken arm they have been prepared to simply ensure that he has been able to manage these things himself. At times they must have wondered why they needed to call but simply having someone there to ask if he's ok and make him a hot drink is reassurance to us and so valuable to the family. The package of care has been free of charge to date but as a family, we would be more than happy to pay.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Review of
Premier Community - Erewash
from K H (Client) published on 1 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very happy with all carers. They have been helpful and caring.
I have no complaints.
I have had many different carers each efficient nothing was missed and nothing was too much trouble. I would book this company again.
I have no complaints.
I have had many different carers each efficient nothing was missed and nothing was too much trouble. I would book this company again.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash
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Awards / Recognitions (4)
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