Roster Home Care Derby

51 Abbey Street, Derby DE22 3SJ
Review Us
8.3 2 Reviews
  • Roster Home Care Derby, Derby
Roster Home Care's company ethos is to care about your care.

With a minimum call time of 1 hour, the team are able to deliver person-centred care that ensures every client feels fully supported and respected.

Core service principles are the National Care Certificate and the NHS 6 Cs:

Care – Compassion – Competence – Communication – Courage – Commitment

Every team member has an Enhanced DBS and will be trained by the company's own trainer.

Roster Home Care is fully regulated by:

The Care Quality Commission (CQC) – in England
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £31.50
  • Weekly Live-in Care Fees: £1395 – £1395

Please contact office staff, who will happily discuss fees, and be able to provide more information. Fees are dependent on needs and services. Lower rates are for domestic type calls etc, personal care rates start from 29.50/31.50 per hour.

These prices are only a guideline, please contact Roster Home Care Derby to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Rebecca Wheater (Registered Manager)

Admission Criteria

  • Cannot provide services to those with learning disabilities or under the age of 18

Roster Home Care Derby Reviews (2)

8.3

Roster Home Care Derby has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years.
Over all time Roster Home Care Derby has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Roster Home Care Derby
  • 1
  • 1
Total of 2, showing 1-2
Review from G L (Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I contacted Roster Home Care after seeing a leaflet which had been mail dropped. I was impressed by the manager and was confident we could move forward. After the first few visits by the carers I was more confident with them, they were very caring and did everything necessary.
Reply from JENNY Daynes, Operations Manager at Roster Home Care Derby

Thank you so much for your comments it is always good to have feedback on our services

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ros C (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked closely with the manager of the Home Care Provider, to get the care for my mother correct. It is an ongoing process at the moment to get the level of care right for her. The manager has gone above and beyond expectations to support the family and this personal level of care is comforting
and very much appreciated. Staff are empathetic and kind which is what my mothers needs with her condition.
I would recommend Roster Home Care without hesitiation.
Reply from Jenny Daynes, Operations Manager at Roster Home Care Derby

Thank you for your review, i am so glad our Manager has gone above and beyond to support your mother and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Roster Home Care Derby is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Roster Home Care Derby is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Roster Home Care Derby is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Rebecca

Rebecca Wheater

Job Title: Manager Joined: 2024

Rebecca has a wealth of knowledge and experience within the care sector and is passionate about people receiving good quality and standards of care, whilst ensuring that all legal aspects are also covered. Rebecca has been in the care industry for over 20 years and loves to help others understand the fundamental aspects of care, and what the expectations are from services provided. Rebecca is available to help with any queries you may have, whether that be via the telephone or face-to-face in the office.

Ashish

Ashish Sabu

Job Title: Business Manager Joined: 2024

Ash is our friendly business manager and ensures that all aspects are monitored and maintained, to ensure the business is running smoothly. Ash has many years of experience within the care sector and has a good insight into the compliance and compassionate elements of these roles.

Frequently Asked Questions about Roster Home Care Derby

What Type of Services does Roster Home Care Derby offer?

Roster Home Care Derby offers Home Care.

How many Carers does Roster Home Care Derby employ?

Roster Home Care Derby employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Roster Home Care Derby to verify any information. View our terms and conditions. Roster Home Care Derby has an Enhanced Service - more info.