Grace Care 24/7 Ltd

Suite 2 Compass House, 45 Gildredge Road, Eastbourne BN21 4RY
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8.9 4 Reviews
  • Grace Care 24/7 Ltd, Eastbourne
Grace Care 24/7 is a dedicated domiciliary care provider offering tailored support to individuals in the comfort of their own homes. The agency specialises in delivering compassionate, person centred care to privately funded clients, as well as those receiving partial grant support.

The team at Grace Care 24/7 is committed to maintaining the dignity, independence, and well-being of each person they care for. With a strong emphasis on reliability and continuity, they work closely with clients and their families to ensure care plans are built around individual needs and preferences.

Services include personal care, medication support, companionship, and assistance with daily living tasks. Every member of the care team is carefully selected, trained, and supported to deliver safe, high-quality care with genuine compassion.

Grace Care 24/7 places a strong focus on flexibility and responsiveness, offering services that adapt as needs change. Whether short term assistance or long-term care is required, the agency is known for its dependable, respectful, and professional approach.

For a no obligation quote or to discuss specific care requirements, the agency welcomes direct contact.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £30
  • Weekly Live-in Care Fees: £1400 – £1700

At Grace Care 24/7, our fees vary depending on the individual’s specific care needs and support requirements. We offer a flexible, personalised service, and all costs are discussed transparently following an initial assessment.


For a tailored quote or to discuss your requirements, please feel free to contact us directly.

These prices are only a guideline, please contact Grace Care 24/7 Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Grace Care 24/7 Ltd

Person in charge

  • Reeja Mathew (Registered Manager)

Admission Criteria

  • Grace Care 24/7 currently provides care services to privately funded clients as well as those receiving partial grant-funded support.

Grace Care 24/7 Ltd Reviews (4)

8.9

Grace Care 24/7 Ltd has a Review Score of 8.9 (8.932) out of 10, based on 4 reviews in the last 2 years.
Over all time Grace Care 24/7 Ltd has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Grace Care 24/7 Ltd
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Andrew W (Client) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, excellent care, great staff.
Reply from Justin Jacob, Account Manager/ Director at Grace Care 24/7 Ltd

Thank you so much for your kind words. We are delighted to hear that you find our team friendly and that you've experienced excellent care from our staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P M (Client) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She gets on quietly with her work and takes on board any changes I tell her.
Reply from Justin Jacob, Account Manager/ Director at Grace Care 24/7 Ltd

Thank you for your kind feedback. We are so pleased to hear that our carer is supporting you well, working quietly and efficiently, and adapting to any changes you request. Providing flexible, person-centred care is very important to us, and it's lovely to know this is being reflected in your experience.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Sister of Client) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both of the carers who have assisted my brother have been kind and caring. They are also very conscientious. The only slight problem is that in the evening they are occasionally late but maybe it's my fault and I should have asked for an earlier time slot.
Reply from Justin Jacob, Account Manager/ Director at Grace Care 24/7 Ltd

Thank you so much for your kind feedback. We are really pleased to hear that our carers have been kind, caring, and conscientious while supporting your brother. Your recognition means a lot to us and to our team.We also appreciate your comment regarding the evening visits. We will review the scheduling and see if adjustments can be made to better suit your preferred time slot. Your feedback is very helpful in ensuring we continue to improve our service.Thank you once again for taking the time to share your experience.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Norman R (Husband of Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife began to have attention by way of washing approximately 4 months ago. I was apprehensive at first but the staff that came were very attentive and kind and have settled down to my wife having care three times per week which at the moment is adequate.
Reply from Justin Jacob, Managing Director at Grace Care 24/7 Ltd

Thank you for sharing your kind feedback. We truly appreciate your trust in us, especially as we understand it can feel daunting in the beginning. We are so pleased to hear that our staff have been attentive and kind, and that your wife is now comfortable with the care she is receiving three times a week.Your words mean a lot to our team, and we remain committed to providing the best possible support for your wife's needs. Please do not hesitate to reach out if we can assist further.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.932)

Overview of Review Score

The Review Score of 8.9 (8.932) out of 10 for Grace Care 24/7 Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Grace Care 24/7 Ltd is calculated as follows: ( (16 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Grace Care 24/7 Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Grace Care 24/7 Ltd

What Type of Services does Grace Care 24/7 Ltd offer?

Grace Care 24/7 Ltd offers Home Care.

How many Carers does Grace Care 24/7 Ltd employ?

Grace Care 24/7 Ltd employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Grace Care 24/7 Ltd to verify any information. View our terms and conditions. Grace Care 24/7 Ltd has an Enhanced Service - more info.