Pentacare (Bromley & Orpington) provides home care services to people in the comfort of their own homes.
Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.
Staff treat people receiving care with dignity and respect.
PentaCare (Bromley & Orpington) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time PentaCare (Bromley & Orpington) has 3 reviews.
Overall Experience
3
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0
0
0
Date Published
3
3
3
3
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Reviewer Connection to PentaCare (Bromley & Orpington)
3
Total of 3, showing 1-3
Review from Cathy B (Daughter of Client) published on 12 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Pentacare looked after our Dad for us by helping him get to bed in the evenings. They were quick to respond to my request for help, compassionate and kind in setting up the care, and continued to be helpful and kind whilst delivering the care. We met Dad's lovely carer and he was just amazing - so
calm and capable. We were very comfortable that Dad was getting the help he needed. I wouldn't hesitate to recommend Pentacare - the only slight negative for us was that as they don't use a portal is wasn't possible to check how Dad's bedtime had been. There never were any issues and I'm100% certain I would have been contacted if there were so this is not a criticism of Pentacare, just a personal preference. They were excellent and extremely helpful.
Reply from Donna Roche, Registered Care Manager at PentaCare (Bromley & Orpington)
Thank you so much for your kind words and for taking the time to share your experience. It was a privilege to support your Dad and your family. We're delighted to hear that you felt reassured and comfortable with the care provided, and we'll be sure to pass on your lovely feedback to his carer.We also appreciate your thoughts on having a portal, feedback like this helps us explore ways to make our service even better.Wishing you and your family all the very best.
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Value for Money
Review from Rosie C (Daughter of Client) published on 22 May 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We have used this wonderful service for my mum for the past 3 yrs, their empathy, caring, kind nature ensured my mum, who was total care in her bed, was looked after 4 times a day with the utmost respect and just good old kindness. All the carers and head carers are the most lovely dearest people whose
rapport was built up in those 3 years until my dear mum passed away in April 25.
My family and I wouldn't ever hesitate to highly recommend this wonderful team, they are simply... the best!
Reply from Donna Roche, Registered Care Manager at PentaCare (Bromley & Orpington)
Thank you so much for your incredibly kind and heartfelt words. We are truly honoured to have supported your dear mum over the past three years, and it means so much to us to know that our care brought comfort, dignity, and kindness during that time.Our carers and team members all remember your mum with great fondness. The trust you placed in us was never taken lightly, and it was a privilege to be part of her life and her care journey.We're so grateful for your recommendation - it truly means the world to the entire team.
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Review from Ruth E (Daughter of Client) published on 20 May 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We have been so happy to know that Mum is being cared for so well, with kindness, laughter and thoughtfulness each visit. Currently, Mum only has a one hour visit once a week, but this may need to increase as her dementia progresses and it is good to know that we have a care company who are with us
through this journey. Thank you!
Reply from Donna Roche, Registered Care Manager at PentaCare (Bromley & Orpington)
Thank you so much for your kind message. We're truly touched to hear that you feel your mum is being cared for with kindness, laughter, and thoughtfulness, that's exactly the kind of care we aim to provide every day.It's our privilege to support your mum, even during her one-hour weekly visit, and we're grateful to be part of her journey. As her needs evolve, please rest assured that we will continue to be here for both her and your family, offering the care, consistency, and compassion you can rely on.Thank you again for your trust and kind words
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Treated with Dignity
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Current Review Score: 9.0 (9.000)
Overview of Review Score
The Review Score of 9.0 (9.000) out of 10 for PentaCare (Bromley & Orpington) is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for PentaCare (Bromley & Orpington) is calculated as follows:
(
(18 Excellents x 5)
)
÷ 18 Ratings = 5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for PentaCare (Bromley & Orpington) is based on 3 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
= 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about PentaCare (Bromley & Orpington)
What Type of Services does PentaCare (Bromley & Orpington) offer?
PentaCare (Bromley & Orpington) offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (Bromley & Orpington) to verify any information. View our terms and conditions. PentaCare (Bromley & Orpington) has an Enhanced Service - more info.
