Helping Hands Home Care (Monmouth)

Suite 6, Singleton Court Business Park, Wonastow Road, Monmouth NP25 5JA
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9.5 5 Reviews
  • Helping Hands Home Care (Monmouth), Monmouth
Offering a bespoke, professional home support service, Helping Hands Monmouth are the ideal solution if you are looking for a little extra help for you or your loved one. As one of the leading home care providers in the UK, Helping Hands’ dedicated team of carers are fully equipped to support you with your home care needs, ranging from personal care and assistance with mobility all the way through to dementia support and complex care.

Whether you need short and regular visits to help you around the house or 24-hour live-in care for constant reassurance, Helping Hands employ over 6,000 professional carers to provide person-centred care that’s completely tailored around you.

With a service that is fully managed and fully regulated by the Care Inspectorate Wales (CIW), you have peace of mind that you’re in safe hands with your local Helping Hands team.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Funding & Fees

  • Hourly Visiting Care Fees: from £31

These prices are only a guideline, please contact Helping Hands Home Care (Monmouth) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Gabriella Saunders (Branch Care Manager)

Helping Hands Home Care (Monmouth) Reviews (5)

9.5

Helping Hands Home Care (Monmouth) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Monmouth) has 5 reviews.

Overall Experience

  • 5
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Date Published

5
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Review from A T (Daughter of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the service provided by Helping Hands Monmouth. The care has been wonderful from the very start. We met with a lovely lady who gave us all the information needed and really put mum and us at ease. The carers are all so supportive and kind and really go out of their way
to make sure mum is doing okay and is happy at home. Thank you so much Helping Hands.

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Review from A M (Husband of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A class act of a care providing company, staff that call are trained well and all have all the attributes of a good carer. The communication with the office is spot on rotas sent prompt, and any days changed or canceled spot on! Always smiling friendly carers as well, I feel at ease because I work full
time and my wife is in good hands with Helping Hands homecare, I would recommend them to anyone 10/10.

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Review from Lynne P (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the Helping Hands office staff and visiting carers are very professional they offer support in all aspects of care packages for individual clients based on their own needs.
The care of the carers is outstanding and they are also very helpful, polite and very supportive to all clients.
Helping
Hands go nice and beyond for all of their clients in all areas of the care they require.

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Review from James R (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help we've received from Helping Hands has been invaluable! When seeking care for my elderly father, I found what could be a very stressful experience to be smooth and easy. When we needed to make some changes, I found the office staff to be very helpful, polite and understanding of our needs. I'm
very pleased that we chose Helping Hands as our care provider.

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Review from Emma M (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in need of care after she had a fall and was taken into hospital. Helping Hands were very quick with setting up a package of care and all of the staff who helped my mum get back to her independence were all so lovely and thoughtful. Thank you once again helping hands Monmouth!

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Helping Hands Home Care (Monmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Monmouth) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Monmouth) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

Meet the Team (1)

Gabby

Gabby Saunders

Job Title: Branch Care Manager

Joined: 2022

I‘m Gabriella, the Registered Branch Manager for Monmouth, proudly serving England and Wales. My career began in 2013, and for six years, I‘ve honed my management skills to deliver exceptional service.


Opening the Monmouth branch in 2022 was deeply fulfilling as we continue to grow. Passionate about making a difference, I foster a supportive, compassionate team.


In my spare time, I enjoy countryside walks with my husband and Chihuahua, playing piano, reading, and watching wildlife.

Frequently Asked Questions about Helping Hands Home Care (Monmouth)

What Type of Services does Helping Hands Home Care (Monmouth) offer?

Helping Hands Home Care (Monmouth) offers Home Care.

How many Carers does Helping Hands Home Care (Monmouth) employ?

Helping Hands Home Care (Monmouth) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Monmouth) to verify any information. View our terms and conditions. Helping Hands Home Care (Monmouth) has an Enhanced Service - more info.