Reliance Community Care Ltd East Riding

Bespoke Centre, Zeals Garth, Bransholme, Hull HU7 4WD
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9.7 18 Reviews
  • Reliance Community Care Ltd East Riding, Hull
Reliance Community Care East Riding provides care to people needing support in their own homes.

Home care services include personal care such as help with washing, getting in/out of bed, as well as assistance with household chores such as shopping, meal preparation, support attending medical and social appointments and companionship.

Trained staff give individuals dignified and respectful care.
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Debra Nyamukure (Registered Manager)

Admission Criteria

  • N/A

Reliance Community Care Ltd East Riding Reviews (18)

9.7

Reliance Community Care Ltd East Riding has a Review Score of 9.7 (9.698) out of 10, based on 18 reviews in the last 2 years.
Over all time Reliance Community Care Ltd East Riding has 18 reviews.

Overall Experience
  • 13
  • 5
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Date Published
  • 18
  • 18
  • 18
  • 18
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Reviewer Connection to Reliance Community Care Ltd East Riding
  • 9
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 18, showing 1-18
Review from W W (Client) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always cheerful and caring. They make sure I have everything I need.
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Review from Colin B (Husband of Client) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided to my wife is twice a day morning and night. Wash and dress. The staff that come are professional, friendly and attentive. The company has been looking after my wife for over a year and I would recommend this company to anyone looking for this type of service.
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Review from David H (Husband of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An enjoyable experience. Friendly, professional staff who are attentive and kind at all times.
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Review from David S (Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good efficient service from all carers. Do all the things that I need doing to make my life easy with regards to all the things I cannot do because of my medical issues.
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Review from J P (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers and assistance daily.
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  • Treated with Dignity
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Review from S C (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are very very helpful and will do anything if I asked them, and always happy and smiling. They always really helpful.
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Review from Cheryl H (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using this service for almost a year, and I am pleased with it. There were some initial problems with scheduling, but it is now in a settled pattern which is suitable for my needs. The team of carers are all efficient and friendly, very caring and respectful.
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Review from P M (Partner of Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good experience. Carers mostly arrive at the set times.
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Review from Pamela B (Client) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming home from the Hospital had 6 weeks of carers. Then my family felt I needed 1 morning carer to check on me to be done. I have 30 minutes each morning. "Everyone" is very good, helpful, always happy and cheerful.
Reply from Debra, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your feedback. We are happy to be of help

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  • Value for Money
Review from Jenny H (Friend of Client) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and our friends brother-in-law are very satisfied the the care given to our friend. One of the ladies stands out. She goes above and beyond with the care.
Reply from Fortunate Dutton, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your review. We are pleased to know that your loved one is well looked after.

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Review from A N (Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've had reliance community care assist me since February 2024 and all the carers that attend are professional, trustworthy and friendly. We have a nervous dog, but he feels relaxed around them. They go above and beyond to help you.
Reply from Fortunate Dutton, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your review. We are pleased to hear that our staff are doing a great job.

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Review from C F (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is excellent.
Reply from Fortunate Dutton, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your feedback. We are pleased to know you are happy with the care services.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from M C (Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client now for 12 months and have excellent care and attention from your staff with care and excellent attention to detail with care and efficiency.
Reply from Fortunate Dutton, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your feedback. Our team staff are pleased to know that their efforts are appreciated.

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Review from Mark C (Son of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was not looking forward to requiring care but Reliance have been so understanding and made the experience easy for him. All the carers have been professional caring and courteous and our father holds them all in high regard. In every aspect from the very first contact their employees have
explained everything carefully and ensured our father was fully comfortable with all processes in the experience. In a field with a variety of levels of quality our experience of Reliance would put them in the very top bracket. Even with rapidly changing circumstances they have always responded extremely quickly to ensure they can meet any new requirements. Cannot recommend highly enough. Thank you.
Reply from Debra N, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your thoughtful review! We're committed to providing compassionate and high-quality care, and we're so pleased to hear your experience reflects that.

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Review from James P (Husband of Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my wife has received and have no complaints at all. The care workers are very caring and kind and a credit to all.
Reply from Debra Nyamukure, Registered Manager at Reliance Community Care Ltd East Riding

Thank you so much for your kind words! We truly are delighted to know our care services are making a positive difference

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Review from Peter S (Husband of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased and satisfied with the service.
Reply from Debra N, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your review. We are glad to know you are happy with our care services.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from A H (Husband of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service staff visiting my wife in our home have been kind very helpful and respectful in every way.
Reply from Fortunate Dutton, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your review. We are pleased to know you are happy with our care services.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Mandy B (Mother of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
"Our son has severe Autism, OCD, and LD.  He was sent out of the area into a residential placement from age 11-19.  He then moved into supported living, then residential.  
He had to leave his residential placement to come home for two years.  
In that time we got him his own home (housing association)
and he was under two different providers.  
This didn't work out, so Reliance stepped in.  We have to say this has been the best provider our son has had.  The team working with him and treats him like their own.  He is respected, and lives his life to his best capacity.  He is involved in many activities, which is really good.  He is a lot calmer and is doing well. 
They understand his needs, and communication is great.  
Our son is the main priority throughout which is excellent, and we can feel at ease knowing he is safe and looked after well.  
Reliance are open and honest.  They are keen to hear our views, and answer promptly.  
I would highly recommend"
Reply from Fortunate Dutton, Registered Manager at Reliance Community Care Ltd East Riding

Thank you for your review. We are pleased to know you are happy with the support services, and your Son is well looked after.

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  • Treated with Dignity
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Reliance Community Care Ltd East Riding is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Reliance Community Care Ltd East Riding is calculated as follows: ( (75 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reliance Community Care Ltd East Riding is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Reliance Community Care Ltd East Riding

What Type of Services does Reliance Community Care Ltd East Riding offer?

Reliance Community Care Ltd East Riding offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reliance Community Care Ltd East Riding to verify any information. View our terms and conditions. Reliance Community Care Ltd East Riding has an Enhanced Service - more info.