Connect Care Services is a family-run home care provider that offers compassionate, reliable, and personalised care across Shoreham-by-Sea, Hove, Worthing, and surrounding areas.
The dedicated team helps individuals stay safe, comfortable, and independent in their own homes while respecting dignity, routines, and individual preferences. Care is tailored to each person, with clients and families encouraged to participate in the development and review of care plans.
Services include personal care, companionship, dementia and...
Connect Care Services is a family-run home care provider that offers compassionate, reliable, and personalised care across Shoreham-by-Sea, Hove, Worthing, and surrounding areas.
The dedicated team helps individuals stay safe, comfortable, and independent in their own homes while respecting dignity, routines, and individual preferences. Care is tailored to each person, with clients and families encouraged to participate in the development and review of care plans.
Services include personal care, companionship, dementia and specialist care, overnight support, live-in care, respite care, and palliative care.
Connect Care Services maintains that good care is about more than practical support. By taking time to understand each individual and build trusting relationships, the team aims to provide reassurance and peace of mind for families.
Families considering care at home are encouraged to contact the Connect Care Services team to discuss their needs and the support available.
Care Provided by Connect Care Services Ltd - West Sussex
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£27 - £29
Contact Connect Care Services Ltd - West Sussex to get a personalised quote:
The price(s) shown are provided by the agency. Contact Connect Care Services Ltd - West Sussex for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Connect Care Services Ltd - West SussexUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)We carry out home consultations to understand each client's individual needs, preferences, and living environment. During the visit, we meet with the client and their family to discuss care requirements, daily routines, health conditions, and any specific goals or concerns. We assess the home environment to ensure it is safe and suitable for the client's needs, and we answer any questions the family may have.
Video Call Consultation of Connect Care Services Ltd - West SussexUsually available on Mon, Tue, Wed, Thu, Fri(between 8:00 AM to 6:00 PM)We offer video consultations as a convenient way to connect with clients and their families, using secure easy-to-use technology, we discuss care needs, daily routines, and preferences in a relaxed setting. This allows us to understand each individual and answer questions. Following the consultation, we create a personalised care plan and arrange the next steps, ensuring a smooth and supportive start to care.
Connect Care Services Ltd - West Sussex has a Review Score of 9.8 (9.758) out of 10, based on 12 reviews in the last 2 years. Over all time Connect Care Services Ltd - West Sussex has 12 reviews.
Reviewer Connection to Connect Care Services Ltd - West Sussex
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Showing 12 reviews matching selected criteria
Review from Alison M (Daughter of Client) published on 20 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
All carers are punctual, polite, go above and beyond to help my father and make him feel safe. They are very tidy and respect our home as he lives with us.
My father goes to my sisters house every couple of months the admin staff try their best to accommodate the rota around him.
All carers are punctual, polite, go above and beyond to help my father and make him feel safe. They are very tidy and respect our home as he lives with us.
My father goes to my sisters house every couple of months the admin staff try their best to accommodate the rota around him.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you for your lovely feedback! Were so pleased your father feels safe and well cared for, and that our team respects your home. Were also glad our office team can help accommodate changes to his routine. Your kind words mean a lot to us!
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Review from David P (Son of Client) published on 16 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
Connect Care looked after my Mum before she passed 2 years ago and they were excellent. In the last couple of months we have taken them on again for my Dad who is 94 yrs old. We have Carers going in twice daily at present and we are more than happy with the service we are getting. Obviously Caring...
Connect Care looked after my Mum before she passed 2 years ago and they were excellent. In the last couple of months we have taken them on again for my Dad who is 94 yrs old. We have Carers going in twice daily at present and we are more than happy with the service we are getting. Obviously Caring for anyone is a difficult task and in some ways depends on the personality of the individual Carer but also that of the Client! Some are better than others but generally Dad is pleased with the majority of the Carers he has had. It's early days yet and we still getting used to what can and can't be expected of the Carers but most are very accommodating and do everything that is asked of them. Administratively the Company is very good and the communication between the Office and the Client's representative is excellent especially when having to cancel, rearrange and reinstate service due to Hospital admissions.
All in all a wonderful provider I would recommend to anyone.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you for your lovely review and for trusting us to care for both your Mum and Dad. Were delighted youre happy with the care and communication from our team. Its a privilege to support Dad, and we look forward to continuing to help him feel comfortable and independent at home.
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Review from Carole T (Client / Service User) published on 16 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
After a subarachnoid Haemorrhage I had personal care which gave me confidence . I found the carers very reliable and pleasant. The company were able to arrange my first visit quickly and it is helpful to receive a weekly agenda. I would recommend Connect Care for their professional and caring...
After a subarachnoid Haemorrhage I had personal care which gave me confidence . I found the carers very reliable and pleasant. The company were able to arrange my first visit quickly and it is helpful to receive a weekly agenda. I would recommend Connect Care for their professional and caring services.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you for taking the time to share your lovely feedback. Were so pleased to hear that our Carers helped you feel more confident following your haemorrhage and that you found them reliable, pleasant and supportive.
We understand how important it is to have the right care in place at the right...
Thank you for taking the time to share your lovely feedback. Were so pleased to hear that our Carers helped you feel more confident following your haemorrhage and that you found them reliable, pleasant and supportive.
We understand how important it is to have the right care in place at the right time, and were glad we were able to arrange your support quickly. Its also great to hear that the weekly agenda has been helpful in keeping you informed and giving you peace of mind.
Thank you for recommending Connect Care Services. Your kind words mean a great deal to our team, and we wish you all the very best.
Warm wishes,
The Connect Care Services Team
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Review from T R (Daughter of Client) published on 12 October 2026 Date of experience: July 2026•Submitted via Website•
Overall Experience
Mum seems happy with the carers. She likes the company and they are helpful with her tablets and tea. It is good that Mum sometimes has the same carers and they are getting to know her well. Connect Care services seems well organised and friendly. Thank you
Tarnya.
Mum seems happy with the carers. She likes the company and they are helpful with her tablets and tea. It is good that Mum sometimes has the same carers and they are getting to know her well. Connect Care services seems well organised and friendly. Thank you
Tarnya.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you for your lovely feedback. Were so pleased to hear that Mum is happy with her carers and enjoys their company. Building familiar, trusting relationships is really important to us, and were glad this is making a positive difference. Thank you for choosing Connect Care Services!
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Review from M T (Client / Service User) published on 12 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
We have so far had 6 carers in the short time we have been clients and have found all of them to be most helpful with the tasks we have requested assistance with and all have been very friendly and companiable. In particular Helen has been exceptionable in assisting Brian (my husband) in completing...
We have so far had 6 carers in the short time we have been clients and have found all of them to be most helpful with the tasks we have requested assistance with and all have been very friendly and companiable. In particular Helen has been exceptionable in assisting Brian (my husband) in completing an application for a Blue Card car parking permit with which he had previously been struggling! I am happy to think that I can have someone able to carry out my requirements in the future; thank you very much for what has been done for us so far!
Best regards from Molly and Brian Turner
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you for your lovely review. Were so pleased youve felt supported by our friendly team, and Helen will be delighted to hear your kind words. We look forward to continuing to support you both!
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Review from R D (Son of Client) published on 7 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
As a local care company its been ideal for helping external people drop into my dad (who suffers from depression) 4 days a week at lunchtime , for a chinwag and cook him a basic meal. He's got used to carers coming in and conversing with him for half an hour and has accepted the help i never...
As a local care company its been ideal for helping external people drop into my dad (who suffers from depression) 4 days a week at lunchtime , for a chinwag and cook him a basic meal. He's got used to carers coming in and conversing with him for half an hour and has accepted the help i never thought he'd initially accept. It gives me peace of mind to carry my weekend work knowing he's got someone dropping in that day.
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Review from Sarah H (Daughter of Client) published on 30 March 2026 Date of experience: March 2026•Submitted via Website•
Overall Experience
As a family we are delighted with the care that my 95 year old mother is receiving. The manager is calm, knowledgeable and reassuring. She is an answer to prayer. The staff are delightful and reliable, even phoning for paramedics when my mother had fallen between visits. I would highly recommend...
As a family we are delighted with the care that my 95 year old mother is receiving. The manager is calm, knowledgeable and reassuring. She is an answer to prayer. The staff are delightful and reliable, even phoning for paramedics when my mother had fallen between visits. I would highly recommend this company.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you so much for your kind and thoughtful feedback. Were truly grateful for your trust and are delighted to hear that your mother is receiving the care and support she deserves. Your words mean a great deal to our whole team, and we will be sure to share your appreciation with them.
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Review from Kathie K (Client / Service User) published on 16 September 2025 Date of experience: August 2025•Submitted via Postal Review Card•
Overall Experience
I have found all the carers pleasant, capable and very good at their job.
I have found all the carers pleasant, capable and very good at their job.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you so much for your kind words. Were really pleased to hear that youve found our carers to be pleasant, capable, and good at what they do. Were proud of our team and the care they provide, and it means a lot to know their hard work is appreciated.
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Review from Elaine P (Daughter of Client) published on 12 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
The manager and her team are amazing, we are so grateful for the care they offer my father.
Dad came out of hospital having been on palliative care and he was ready to die. The manager and her team have made him feel valued and cared for. They treat him as an individual and go the extra mile. They...
The manager and her team are amazing, we are so grateful for the care they offer my father. Dad came out of hospital having been on palliative care and he was ready to die. The manager and her team have made him feel valued and cared for. They treat him as an individual and go the extra mile. They also take time to talk to him and dad often comments how lucky he is to have such nice people around him. They communicate well with us as family and this takes a lot of pressure off of us. NOTE; my recently deceased mother had 3 different care companies assigned to her so we do have a comparison to review against and the manager and her team outshine them all.
It's the little things that often get overlooked when caring for people and often it's the little things that enable people to feel valued and that they have worth as individuals. We will always be grateful to the manager and her team. I highly recommend them.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you so much for your kind and thoughtful words. It means the world to us to know that the care and support we provide has made such a difference for your dad and for your family.We believe that every person we care for deserves to feel valued, respected, and treated as an individual, so its...
Thank you so much for your kind and thoughtful words. It means the world to us to know that the care and support we provide has made such a difference for your dad and for your family.We believe that every person we care for deserves to feel valued, respected, and treated as an individual, so its truly heartening to hear that this has been your experience. Our team takes great pride in the little things that can make a big difference, and your recognition of this is deeply appreciated.We are so sorry to hear about the loss of your mother, and were honoured that youve trusted us to care for your dad during this time. Your recommendation and feedback encourage us all to keep doing our very best every day.With gratitude,The Manager & Team
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Review from Sidney T (Client / Service User) published on 1 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
Connect Care are very special nothing is too much trouble. They truly do care. Lovely people. My previous experience of care for my wife was not very impressive so I wasn't expecting this level of care for myself a really pleasant surprise
Connect Care are very special nothing is too much trouble. They truly do care. Lovely people. My previous experience of care for my wife was not very impressive so I wasn't expecting this level of care for myself a really pleasant surprise
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you so much for your kind review. We are delighted to hear that you feel well supported and cared for by our team. Your feedback means a lot to us, and we will be sure to share your lovely comments with everyone involved in your care.
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Review from Tanya V (Daughter of Client) published on 28 August 2025 Date of experience: August 2025•Submitted via Postal Review Card•
Overall Experience
From the moment we met - for my mothers first observation both parties felt at ease. The communication & care is absolutely fantastic. We feel my mother is receiving the best care & is forming good relationships with the team. I honestly feel we are lucky to have this agency, we cannot thank you...
From the moment we met - for my mothers first observation both parties felt at ease. The communication & care is absolutely fantastic. We feel my mother is receiving the best care & is forming good relationships with the team. I honestly feel we are lucky to have this agency, we cannot thank you enough.
↩Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex
Thank you so much for your kind words, Tanya. We are delighted to hear that your mother and your family feel reassured and supported. Communication and building strong relationships are at the heart of what we do, and its wonderful to know that this has been your experience.We feel privileged to be trusted with your mothers care and will continue to do all we can to provide the very best support.
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Review from G P (Son of Client) published on 7 July 2025 Date of experience: May 2025•Submitted via Postal Review Card•
Overall Experience
From the very first contact, Connect Care (Sussex branch) have been excellent. A thoroughly professional team, always consistent, helpful and friendly. They have always put my mum's needs first.
From the very first contact, Connect Care (Sussex branch) have been excellent. A thoroughly professional team, always consistent, helpful and friendly. They have always put my mum's needs first.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Connect Care Services Ltd - West Sussex.
Meet the Team (2)
Jade LonghurstJob Title FounderJoined 2021
Care has always been at the heart of my life. I entered the sector straight from school and have never looked back. With years of hands-on experience...
Care has always been at the heart of my life. I entered the sector straight from school and have never looked back. With years of hands-on experience and a deep-rooted understanding of what quality care truly means, I founded Connect Care Services to offer something personal, compassionate, and dependable.
Coming from a family that ran homecare agencies, I’ve grown up surrounded by the values and dedication it takes to deliver outstanding care. I hold a Level 5 Diploma in Leadership and Management for Health and Social Care, which I achieved with distinction — a reflection of the commitment I bring to every part of my work.
My vision for Connect Care Services is simple: to provide care that is safe, well-led, and above all, trustworthy. Our clients deserve to feel valued, respected, and supported, and that’s the standard we strive for every single day.
Carrie StoneJob Title Registered ManagerJoined 2024
Carrie brings a wealth of experience to her role as Registered Manager for our Sussex branch. With a career in care spanning many years, she has been...
Carrie brings a wealth of experience to her role as Registered Manager for our Sussex branch. With a career in care spanning many years, she has been instrumental in the successful setup and ongoing growth of our Sussex services. Her leadership, insight, and deep understanding of the sector ensure we continue to deliver the highest standards of care across the region.
Carrie holds a Level 5 Diploma in Leadership and Management for Health and Social Care and is passionate about building strong, supportive teams who share her dedication to safe, person-centred care.
As Jade’s auntie, Carrie has worked closely with her for many years in previous care companies. Their shared values and strong working relationship are part of what makes Connect Care Services a truly family-driven and united team.
Frequently Asked Questions about Connect Care Services Ltd - West Sussex
How much does Connect Care Services Ltd - West Sussex cost?
The agency lists fees between £27 and £29 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Connect Care Services Ltd - West Sussex employ?
Connect Care Services Ltd - West Sussex employs 10 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Connect Care Services Ltd - West Sussex to verify any information. View our terms and conditions. Connect Care Services Ltd - West Sussex has an Enhanced Service -what an Enhanced Service includes.
