Connect Care Services Ltd - West Sussex

Churchill Court, 3 Manor Royal, Crawley RH10 9LU
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8.0 1 Review
  • Connect Care Services Ltd - West Sussex, Crawley
Connect Care Services in Crawley aim to provide a comprehensive, reliable, professional and individually tailored home care service to each and every client, enabling them to live as independent and fulfilled lives as possible in the comfort and safety of their own home.

All staff and carers at Connect Care Services work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

Connect Care Services can help provide, live in care, personal care, overnight carer sleeping or waking, live-in and respite care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £27

These prices are only a guideline, please contact Connect Care Services Ltd - West Sussex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Caroline Stone (Manager)

Connect Care Services Ltd - West Sussex Reviews (1)

8.0

Connect Care Services Ltd - West Sussex has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Connect Care Services Ltd - West Sussex has 1 review.

Overall Experience

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Date Published

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Review from G P (Son of Client) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact, Connect Care (Sussex branch) have been excellent. A thoroughly professional team, always consistent, helpful and friendly. They have always put my mum's needs first.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Connect Care Services Ltd - West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Connect Care Services Ltd - West Sussex is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Connect Care Services Ltd - West Sussex is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Jade

Jade Longhurst

Job Title: Founder

Joined: 2021

Care has always been at the heart of my life. I entered the sector straight from school and have never looked back. With years of hands-on experience and a deep-rooted understanding of what quality care truly means, I founded Connect Care Services to offer something personal, compassionate, and dependable.


Coming from a family that ran homecare agencies, I’ve grown up surrounded by the values and dedication it takes to deliver outstanding care. I hold a Level 5 Diploma in Leadership and Management for Health and Social Care, which I achieved with distinction — a reflection of the commitment I bring to every part of my work.


My vision for Connect Care Services is simple: to provide care that is safe, well-led, and above all, trustworthy. Our clients deserve to feel valued, respected, and supported, and that’s the standard we strive for every single day.

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Carrie Stone

Job Title: Registered Manager

Joined: 2024

Carrie brings a wealth of experience to her role as Registered Manager for our Sussex branch. With a career in care spanning many years, she has been instrumental in the successful setup and ongoing growth of our Sussex services. Her leadership, insight, and deep understanding of the sector ensure we continue to deliver the highest standards of care across the region.


Carrie holds a Level 5 Diploma in Leadership and Management for Health and Social Care and is passionate about building strong, supportive teams who share her dedication to safe, person-centred care.


As Jade’s auntie, Carrie has worked closely with her for many years in previous care companies. Their shared values and strong working relationship are part of what makes Connect Care Services a truly family-driven and united team.

Frequently Asked Questions about Connect Care Services Ltd - West Sussex

What Type of Services does Connect Care Services Ltd - West Sussex offer?

Connect Care Services Ltd - West Sussex offers Home Care.

How many Carers does Connect Care Services Ltd - West Sussex employ?

Connect Care Services Ltd - West Sussex employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Connect Care Services Ltd - West Sussex to verify any information. View our terms and conditions. Connect Care Services Ltd - West Sussex has an Enhanced Service - more info.