Connect Care Services Ltd - West Sussex

Churchill Court, 3 Manor Royal, Crawley RH10 9LU
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9.5 5 Reviews
  • Connect Care Services Ltd - West Sussex, Crawley
Connect Care Services in Crawley aim to provide a comprehensive, reliable, professional and individually tailored home care service to each and every client, enabling them to live as independent and fulfilled lives as possible in the comfort and safety of their own home.

All staff and carers at Connect Care Services work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

Connect Care Services can help provide, live in care, personal care, overnight carer sleeping or waking, live-in and respite care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £29

These prices are only a guideline, please contact Connect Care Services Ltd - West Sussex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Caroline Stone (Manager)

Connect Care Services Ltd - West Sussex Reviews (5)

9.5

Connect Care Services Ltd - West Sussex has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Connect Care Services Ltd - West Sussex has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
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Reviewer Connection to Connect Care Services Ltd - West Sussex
  • 2
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Total of 5, showing 1-5
Review from Kathie K (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers pleasant, capable and very good at their job.
Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex

Thank you so much for your kind words. Were really pleased to hear that youve found our carers to be pleasant, capable, and good at what they do. Were proud of our team and the care they provide, and it means a lot to know their hard work is appreciated.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Elaine P (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are amazing, we are so grateful for the care they offer my father.
Dad came out of hospital having been on palliative care and he was ready to die. The manager and her team have made him feel valued and cared for. They treat him as an individual and go the extra mile. They
also take time to talk to him and dad often comments how lucky he is to have such nice people around him.
They communicate well with us as family and this takes a lot of pressure off of us.
NOTE; my recently deceased mother had 3 different care companies assigned to her so we do have a comparison to review against and the manager and her team outshine them all.
It's the little things that often get overlooked when caring for people and often it's the little things that enable people to feel valued and that they have worth as individuals. We will always be grateful to the manager and her team. I highly recommend them.
Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex

Thank you so much for your kind and thoughtful words. It means the world to us to know that the care and support we provide has made such a difference for your dad and for your family.We believe that every person we care for deserves to feel valued, respected, and treated as an individual, so its truly heartening to hear that this has been your experience. Our team takes great pride in the little things that can make a big difference, and your recognition of this is deeply appreciated.We are so sorry to hear about the loss of your mother, and were honoured that youve trusted us to care for your dad during this time. Your recommendation and feedback encourage us all to keep doing our very best every day.With gratitude,The Manager & Team

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Review from Sidney T (Client) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Connect Care are very special nothing is too much trouble. They truly do care. Lovely people. My previous experience of care for my wife was not very impressive so I wasn't expecting this level of care for myself a really pleasant surprise
Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex

Thank you so much for your kind review. We are delighted to hear that you feel well supported and cared for by our team. Your feedback means a lot to us, and we will be sure to share your lovely comments with everyone involved in your care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tanya V (Daughter of Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we met - for my mothers first observation both parties felt at ease. The communication & care is absolutely fantastic. We feel my mother is receiving the best care & is forming good relationships with the team. I honestly feel we are lucky to have this agency, we cannot thank you enough.
Reply from Jade Longhurst, Registered Individual at Connect Care Services Ltd - West Sussex

Thank you so much for your kind words, Tanya. We are delighted to hear that your mother and your family feel reassured and supported. Communication and building strong relationships are at the heart of what we do, and its wonderful to know that this has been your experience.We feel privileged to be trusted with your mothers care and will continue to do all we can to provide the very best support.

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Review from G P (Son of Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first contact, Connect Care (Sussex branch) have been excellent. A thoroughly professional team, always consistent, helpful and friendly. They have always put my mum's needs first.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Connect Care Services Ltd - West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Connect Care Services Ltd - West Sussex is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Connect Care Services Ltd - West Sussex is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Jade

Jade Longhurst

Job Title: Founder Joined: 2021

Care has always been at the heart of my life. I entered the sector straight from school and have never looked back. With years of hands-on experience and a deep-rooted understanding of what quality care truly means, I founded Connect Care Services to offer something personal, compassionate, and dependable.


Coming from a family that ran homecare agencies, I’ve grown up surrounded by the values and dedication it takes to deliver outstanding care. I hold a Level 5 Diploma in Leadership and Management for Health and Social Care, which I achieved with distinction — a reflection of the commitment I bring to every part of my work.


My vision for Connect Care Services is simple: to provide care that is safe, well-led, and above all, trustworthy. Our clients deserve to feel valued, respected, and supported, and that’s the standard we strive for every single day.

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Carrie Stone

Job Title: Registered Manager Joined: 2024

Carrie brings a wealth of experience to her role as Registered Manager for our Sussex branch. With a career in care spanning many years, she has been instrumental in the successful setup and ongoing growth of our Sussex services. Her leadership, insight, and deep understanding of the sector ensure we continue to deliver the highest standards of care across the region.


Carrie holds a Level 5 Diploma in Leadership and Management for Health and Social Care and is passionate about building strong, supportive teams who share her dedication to safe, person-centred care.


As Jade’s auntie, Carrie has worked closely with her for many years in previous care companies. Their shared values and strong working relationship are part of what makes Connect Care Services a truly family-driven and united team.

Frequently Asked Questions about Connect Care Services Ltd - West Sussex

What Type of Services does Connect Care Services Ltd - West Sussex offer?

Connect Care Services Ltd - West Sussex offers Home Care.

How many Carers does Connect Care Services Ltd - West Sussex employ?

Connect Care Services Ltd - West Sussex employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Connect Care Services Ltd - West Sussex to verify any information. View our terms and conditions. Connect Care Services Ltd - West Sussex has an Enhanced Service - more info.